Conference

  • TOMORROW IS FOR THE BRAVE

    In today’s intensely competitive and fast-evolving landscape, retailers must have the courage to embrace new ideas. Doing what you’ve always done clearly isn’t working anymore: it’s time to break the norm. That’s why this year’s RetailEXPO conference fully embraces the future that’s open to those who are brave enough to innovate.

    Product and price no longer differentiates. Outstanding experiences, seamless omnichannel journeys, innovative technology, and original business models are now key for survival. Organisations, business structures, revenue models, teams, systems, and strategies all need to evolve to meet and exceed customer expectations.

    Retail as a whole needs to be brave – fusing the talent, technologies and ideas to tackle emerging challenges and seize the opportunities ahead. Our community needs to work together to share knowledge, solve problems, build partnerships, and learn from each other to drive the industry forward.

    The goal of our conference programme is to support you as you develop your omnichannel strategy, design new ways to engage with customers, manage change and grow sales. It’s tough out there, but together, if we’re brave enough to innovate, we can do this.

    • Choose from more than 130 sessions and build a personalised agenda tailored to your needs
    • Hear insight from 150+ of the industry’s sharpest thinkers, retail heavyweights, innovators and market disruptors – people and companies that are really driving things forward in retail
    • Gain technical and strategic know-how from leading retailers and technology providers on how to enhance customer experience, increase operational effectiveness and drive sales
    • Evaluate new technologies and digital innovations, ask questions and get practical insights on business application and integration

    View full 2020 Agenda



  • Stages:

    The prestigious headline stage is where you’ll see keynote presentations and high-profile discussions.

    Headline Stage

    The latest thinking in payments – both in-store and online – and how they can smooth out the checkout process.

    Payments Stage

    Discover how companies connect with audiences to tell their brand stories.

    Marketing + Branding Stage

  • Discover new tech that can improve efficiency, reduce costs and transform your customer experience.

    IT + Operations Stage

    Find out how brick and mortar stores can adapt to how today’s consumer wants to shop.

    In-Store Experience Stage

    Short, inspirational talks examining real-life case studies to give you fresh inspiration and new ideas.

    TrIED It talks

  • Discover new tech that can improve efficiency, reduce costs and make the difference to your customer experience.

    Masterclasses

    In-depth, extended sessions covering business-critical topics in a practical and interactive format.

    Workshops

    • This event is really important! Bringing people, suppliers, professionals. And the most important - conferences, where people can get insights from different professionals, from different brands, of what is going on at the moment. Not only here but also around the globe.

      • Natalia Baldizzoni, Senior Design & Construction Manager
      • Yum! Brands - KFC
    • RetailEXPO is a fantastic opportunity to meet other leaders in the industry. Plus, the conference schedule is jam-packed of informative sessions - you'll have trouble picking which ones to go to!

      • Laura Rosenberger, COO
      • Naked Wines
    • Insightful lively discussions amongst panellists who really know their stuff and ground breaking tech for retail and hospitality, all under one roof, well worth a visit to RetailEXPO.

      • Mirvette Russo, Group Operations Director
      • Best Dressed Group
  • Interested in attending in 2021?

    Join us at RetailEXPO 2021 to get ideas, innovations and the latest retail solutions.

    Register your interest

    2020 Conference Programme

    View the 2020 conference agenda to get a taste of the learnings and insights at RetailEXPO.

    Conference programme