2019 Presentations


  • 2019 Conference Presentations

    The following RetailEXPO 2019 conference presentations are available to download, please fill in the form below to access any of these.

    Note that these presentations are shared with permission from the speaker/s. If a presentation is not available, we do not have permission to share it. No conference sessions were recorded.

  • Day 1
    13:35 - 14.05

    Customer at the heart – Millennials, Gen Z and beyond

    Kate Hardcastle - Award winning business expert and TV reporter, IWP Inc

    Day 2
    15:40 - 16:10

    Making the big decisions on investing in the future of retail

    Simon Calver - Head of Investments - Ventures, BGF

    Day 1
    10:50 - 11:20

    Localised eCommerce payment and fraud prevention for optimal conversion rates and minimal risk

    Ebru Keskin - Head of Fraud and Payments, END Clothing

    11:30 - 12:00

    Driving customer experience under PSD2 SCA

    Lee Tango - Director, Solutions Management, CyberSource, a Visa solution

    12:10 - 13:00

    PANEL: PSD2 and SCA – Getting to grips with the new European payment regulations

    Daniel Lee - Group Product Owner, Payments, Kingfisher Plc
    David Song - Principal, EU Personal Finance Policy, UK Finance
    Andrew Cregan - Head of Payments, British Retail Consortium
    Moderator: Mark McMurtrie - Director, Payments Consultancy

    13:35 - 14:05

    Fuelling change, fuelling lives – Engaging customers and colleagues to positively impact communities, in a high volume retail environment

    Nick Lowe - Operations Director, Rontec
    Alison Hutchinson - CEO, Pennies

    14:55 - 15:25

    Driving digital transformation

    Myles Dawson - MD – UK, Adyen
    Neil Sansom - CEO & Founder, Estation.co.uk

    Day 2
    10:10 - 10:40

    CASE STUDY: Blending the physical and digital - Sainsbury’s SmartShop with Mobile Pay

    Daniel Hills - Group Digital Product Manager, Sainsbury's

    11:30 - 12:00

    Embracing conversational commerce – The next step in frictionless payment

    Philippe Duchene - Retail Marketing Director for Western Europe, Ingenico Group

    12:10 - 13:00

    PANEL: The in-store POS of the future

    Jeremy Dunderdale - Head of Business Solution, TGI Fridays UK
    Cliff Austen - Senior Technical Manager, Retail IT Co-op
    Richard E Price - EPOS Systems Manager, Pret A Manger
    Nick Popovici - CEO and Co-founder, Vita Mojo
    Moderator: Mark McMurtrie - Director, Payments Consultancy

    13:40 - 14:10

    Flowers at all hours – The ultimate disruptor enabling automated retailing and 24/7 sales

    Andrew McAlpine - CEO & Director, Rockflower
    Karen Berger - Finance Director, Rockflower

    Day 1
    10:10 - 10:40

    Key Insights Derived from Correlating Netflow with Threat Intel Feeds

    Iona Carter - Founding Director, Tracer Ltd.

    11:30 - 12:00

    The new retail landscape - Our challenges and opportunities when marketing to the hyper connected consumer

    Craig Crawford - former Burberry VP IT & Founderpreneur, CrawfordIT

    12:10 - 13:00

    PANEL: P-O-P Stars – Evolving in-store communications and displays to drive sales

    Nat Kingswell - Head of Shopper Marketing, Grocery Britvic
    Virginia Hinarejos - Senior Design In-Store Leader, COTY
    Martin Smith - Strategy Director, Communisis
    Moderator: Martin Kingdon - Director General, POPAI UK and Ireland

    13:35 - 14:05

    Innovating the basics – Using data driven insights to improve the fundamentals of customer experience

    Georgina Nelson - Founder and CEO, TruRating
    Kevin Dowson - Head of Retail for JD, UK & Ireland, JD Sports

    14:15 - 14:45

    Creating consistent omnichannel creative experiences

    Kevin McArthur - Creative Director, Smyths Toys Superstores

    Day 2
    10:50 - 11:20

    That’s the way I like it – Tapping into the power of the Consumer Voice to increase sales and build brand loyalty

    Adrian Valeriano - Vice President EMEA, OpenTable International

    11:30 - 12:00

    Maintaining brand visibility and experience in a crowded market

    Chris Booth - Associate Creative Director, The LEGO Group

    12:10 - 13:00

    PANEL: eCommerce innovations powering the future course of brand-to-consumer interaction

    Angela Cearns - Chief eCommerce Officer/GM, Pizza Hut Digital Ventures
    Tom Elkins - Head of Mobile Engagement - Europe, eBay
    Michael Hines - Developer Evangelist, Amazon.com
    Morderator: Branwell Johnson - Director of Content, Propeller - PR, Content & Events

    14:10 - 14:40

    Making products come alive with video online and instore

    Ken Daly - CEO, JML

    Day 1
    11:30 - 12:00

    Meeting the rapidly changing customer demands for order fulfilment

    Neil Phillips - Head of Digital Retail Operations, Marks and Spencer
    Gary O'Connor - Chief Technology Officer, Doddle

    12:10 - 13:00

    PANEL: How is tech procurement evolving and what are retailers looking for from supplier partnerships?

    Nigel Roy - Head Of Procurement, Primark
    Andrew Jackson - Head of Retail Technology Europe procurement, BP
    John Holt - Chief Operating Officer, Timico
    Moderator: Clare McDonald - Business Editor, Computer Weekly

    13:35 - 14:05

    Business Intelligence for retail – Why connecting your data is a game-changer

    Iain Dougal - Financial Director, Pets Corner, part of the Pet Family group
    Stewart Wright - Managing Director, YourDMS

    14:15 - 14:45

    CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Bilyana Georgieva - Portfolio Lead, River Island
    Martin Speed - Safety and Loss Program Manager, River Island

    14:55 - 15:25

    Embracing technology to increase sales – How to make the most of all the digital channels available

    Dan Houghton - Co-CEO, Chilango
    Nick Hucker - CEO, Preoday

    Day 2
    10:10 - 10:40

    Technology Trends - What really moves the needle?

    Alex Sbardella - SVP Global Innovation, GDR Creative Intelligence

    10:50 - 11:20

    The future of retail learning and development – New innovations for training staff in the digital era

    Anthony Williams - Global Learning Design Manager, Costa Coffee

    13:30 - 14:00

    eCommerce innovation in the cloud

    Carl Phillips - Director of Group IT, AO World
    Toby Knight - Manager, Solutions Architecture (Retail), Amazon Web Services

    14:10 - 14:40

    Enabling seamless checkout and mobile store operations with computer vision at 500+ stores

    Simon Faerch - Head of Digital Product Innovation, Coop Danmark
    Samuel Mueller - CEO, Scandit AG

    14:50 - 15:40

    PANEL: Transforming the retail supply chain to meet the consumer demands of today and tomorrow

    Simon Leigh - Group Supply Chain Director, Whitbread
    Alex Sbardella - SVP Global Innovation, GDR Creative Intelligence
    Zoë Webster - Director - AI and Data Economy, Innovate UK
    Moderator: Mirvette Russo - Operations Director, Best Dressed Group

    Day 1
    10:05 - 10:35

    Understanding the future role of stores for connecting with and engaging your customers

    David Dalziel - Creative Director, Dalziel and Pow Design Consultants

    10:45 - 11:15

    Stores are Dead. What can we expect in the new age of retail?

    Howard Saunders - Retail Futurist, Twenty Second & Fifth

    11:25 - 12:35

    POWER PANEL: New store formats – Developing innovative formats to engage the customer

    Jason Lowdon - Head of Creative, Napapijri, Napapijri / VF Corporation
    Gemma Ruse - Co-Founder & Creative Director, StudioXAG
    Andrew Jones - Format Director, HEMA
    Caroline Casey-Norbury - Head of Innovation and Concepts, Coop
    Ian McCutcheon - Head of Format Development, Coop
    Moderator: Caroline Philipson, Director, Hard Hat Projects

    12:45 - 13:15

    CASE STUDY: Dare to be different – Making waves in the athleisure retail market

    Nick Paulson Ellis - Founder & CEO, The Sports Edit
    Chris Baker - Director, Design 4 Retail

    13:55 - 14:25

    CASE STUDY: Turning a brand Into a destination

    Greg Klingaman - Global Reserve Retail Director, Diageo

    Day 2
    10:10 - 10:40

    CASE STUDY: The human experience of sport and the retail playground of the future

    Mike Roberts - Chief Creative Officer, Green Room Design

    11:30 - 12:00

    From the windows to the walls - Creating show-stopping Visual Merchandising displays to attract, engage, inspire and influence customers

    Roya Sullivan - National Director, Window Presentation, Macy's

    12:10 - 13:00

    PANEL: Who did it best? - Trends and priorities in store design

    Sarah Haynes - VM Manager, B&Q
    Noelia Arquero Gonzalez - Retail Design Architect, Puig
    Luca Calcamucchio - Global Store Design and VM Director, Charlotte Tilbury
    Moderator: Rebecca Saunders - Managing Director, Saunders Retail

    14:10 - 14:40

    Brand design strategy for diverse regions

    Natalia Baldizzoni - Senior Design & Construction Manager, Central & Eastern Europe, Yum! Brands, KFC

    14:50 - 15:30 PANEL: Utilising technology to improve the in-store experience

    Emma Jones - European Retail Operations Manager, Mulberry
    Mark Jessop - Global Deployment Director, Lead International Operated Markets, McDonald’s
    Duncan Clapman - Retail Technologist, Esprit Digital
    Moderator: Karen Bendell, Co-Founder, Retail Collective

    Day 1
    11:05 - 11:30

    Simple, intelligent, consistent – Transforming Co-op’s store operations and experience with real-time task management

    Dave Tyas - Work Stream Lead, Coop with Reflexis

    12:15 - 12:40

    RFID Unleashed - Harnessing the full power of RFID for retail

    Stewart Plimsoll - RFID Project Manager, ITL - Intelligent Label Solutions

    12:50 - 13:15

    ‘RFID in a Box’ – A three-phase journey to fast and scalable digital transformation of fashion retail

    Kim Berknov - Executive Chairman, Detego

    14:35 - 15:00

    Understanding new growth opportunities with unified commerce solutions

    Alan Holcroft - Director, Cegid

    15:10 - 15:35

    Gamification marketing - Grow, activate, engage your audience, with client use case from The Coop Denmark

    Stine Hein - Loyalty Program, CRM & Marketing, Coop
    Martin Madsen - CEO, Lead:famly

    16:20 - 16:45

    Disruptive intelligent operations

    Mike Callender - Chairman, REPL Group

    Day 2
    10:30 - 10:55

    How retailers and consumer brands can win with Connected Packaging

    Burcin Sezgen - Territory Manager Europe, Digimarc

    11:40 - 12:05

    How A.I. in payment can impact the purchasing experience

    Tim Den Hoed - Business Development Director, HiPay

    12:15 - 12:40

    Analysing in-store shopper behaviour with IoT motion sensors and real-time analytics

    Hideki Hayashi - Product Manager Security Product Group, Hitachi Europe

    14:35 - 15:00

    Blockchain in retail – Use cases and potential growth opportunities

    Freddy Elturk - CEO, Vizidox Solutions

    15:10 - 15:35

    Amazon's pricing strategy vs. your online business

    Gary Thomson - UK/USA Country Manager, Minderest


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