IT + Operations Stage

  • RetailEXPO IT + Operations Stage

    Creating a seamless customer experience through operational excellence


    The IT+ Operations Stage examines new technologies and solutions helping retailers to improve operational efficiency, reduce costs, increase profits, and enhance customer experience.


    IT + Operations Stage full agenda coming soon

  • Benefits of attending:

    • Learn how to successfully embrace technology within your business to enhance customer experience
    • Discover how to improve efficiency, cost and customer experience in order fulfilment, delivery and returns
    • Examine emerging technologies helping retailers improve efficiency, speed and accuracy of in-store operations
    • Find out how to harness the power of AI and data analytics for enhancing business intelligence and strategy
    • Gain insight into how omnichannel inventory management can be used to improve customer experience, streamline supply chains and reduce costs
    • Discuss how to prepare your IT and infrastructure to deliver increasing in-store technology requirements
  • 2020 IT + Operations Stage oracles include:

    • Adam Plummer, Global Digital Product Experience Director, The Body Shop
    • Jozo Dzakula, Chief Information Officer (CIO), Konzum plus
    • Lee Robinson, Operational Excellence Lead, Travelodge
    • Gavin Sheedy, Global Project Manager, Primark
    • Paul Cannon, Director of IT, Homebase
    • Tom Wakeford, Head of IT and Business Transformation, Jigsaw
    • Margherita Rossi, Manager Food Supply Development & Sourcing, Carrefour Partenariat International
    • Dean Humphrey, UK Operations Manager, Starbucks
    • Jay Mulcahy, Group Director of Procurement, Logistics & Customer Service, Phase Eight
  • Interested in attending?

    Join us at RetailEXPO 2020 to get ideas, innovations and the latest retail solutions.

    Register to attend

    2020 Content Programme

    See the 2020 content programme to get a taste of the learnings and insights at RetailEXPO.

    Content programme

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.