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  • Adrian Valeriano

    Vice President EMEA

    OpenTable International Ltd

    Adrian Valeriano is the Vice President, Sales and Services, for OpenTable. In this role he is responsible for building and accelerating OpenTable’s...

  • Alex Sbardella

    SVP Global Innovation

    GDR Creative Intelligence

    Alex is a retail, consumer, hospitality and technology expert, specialising in the practical application of the latest innovations to solve the...

  • Amy Brown

    Head of Creative Strategy


    Amy’s  role is to connect users and customers to Google. Her work includes the Curiosity Rooms, Android at Mobile World Congress, Google Create and...

  • Andrew Wood

    Head of Strategy and Proposition


    Extensive experience in BPO management driving real change across a diverse range of sectors from banking to public sector to luxury brands by...

  • Andy Murray

    Chief Customer Officer


    Andy Murray is a retail marketing expert with a strong understanding of global trends, creative marketing and customer shopping habits. Andy joined...

  • Anthony Williams

    Global Learning Design Manager

    Costa Coffee

    Since 1999, Anthony has focused on providing L&D support to operational teams across the retail, hospitality and technology sectors. Believing that...

  • Bal Bansal

    Associate Director, Business Process & Technology

    Coca-Cola European Partners

    I remember the day, when I left Kodak – from over 2000 people on site when I started…to only a few hundred when I was leaving, I was left wondering -...

  • Bilyana Georgieva

    Portfolio Lead

    River Island

    Bilyana Georgieva is a Business Transformation expert in the areas of innovations and business processes efficiency. She is also Change Management...

  • Caio Camargo

    Partner Director


    Caio Camargo is a restless enthusiast of all that may be linked to the retail market and its future. Architect, blogger, lecturer and angel investor,...

  • Carl Phillips

    Group Director of IT

  • Caroline Baldwin


    Essential Retail

    Caroline Baldwin is the editor of Essential Retail and thanks to her skills as an expert shopper combined with her eight years writing about...

  • Caroline Casey-Norbury

    Head of Innovation and Concepts


    Caroline Casey-Norbury, Head of Innovation and Concepts joined the Coop 16 months ago. She is focused on innovation and its vital role in delivering...

  • Caroline Laurie

    Head of Sustainability

    Kingfisher Plc

    A CIMA qualified accountant, Caroline joined Kingfisher 10 years ago as a buyer before being promoted to category manager, in this role she was...

  • Caroline Philipson


    Hard Hat Projects Ltd

    With work experience both in the UK and International Markets, a BA in Interior Design and a Chartered Building Surveyor I always look at projects...

  • Catherine Erdly


    The Retail Collective

    Catherine Erdly is a highly commercial retail expert with a passion for helping retailers and brands prepare for the new industry reality.   An...

  • Chris Baker


    Design 4 Retail

    Chris founded D4R back in 2003 with fellow partners Tim Howitt and Jon Vinall. The three had a clear ambition to nurture a retail design agency with...

  • Chris Booth

    Associate Creative Director

    The LEGO Group

    Chris Booth has been in the creative industry for over 18 years, designing and art directing campaigns across a wide variety of sectors, from...

  • Chris Gilroy

    Head of Retail Marketing


  • Chris Greenwood


    Mamas & Papas Ltd

    Chris Greenwood is the CIO for Mamas and Papas and has 30 years in the retail industry. He has gained a wealth of expertise in Digital...

  • Chris Lambert

    Founder/Managing Director


    As a self confessed pen addict, I get a rush of inspiration every time I get a new marker or pencil that I have to open my sketchbook and try it...

  • Craig Champagne

    Vice President, Business Development


    Craig Champagne is the Vice President of Business Development at FreedomPay and has been with the company since 2015. A senior sales executive with...

  • Dan Houghton



    Dan co-founded Chilango, a vibrant fast-casual Mexican restaurant group, with his business partner, Eric Partaker in 2007 in London. As well as being...

  • Dan Outram

    Head of Digital Signage


    After receiving a first-class Biomedical Sciences degree from Leeds University, Dan joined Linney – a sixth-generation multichannel marketing...

  • Daniel Hills

    Product Manager

    Sainsbury's Group Digital

  • Daniel Lee

    Group Product Owner, Payments

    Kingfisher Plc

    Daniel is responsible for driving payments innovation and digital development of payments routing and risk solutions across the Kingfisher group....

  • Dave Tyas

    Work Stream Lead


    A retail professional who started as a Store Assistant and has held every position up to an Area Manager with 25 sites, all within a few short years....

  • David Dalziel

    Creative Director

    Dalziel and Pow Design Consultants Limited

    David co-founded Dalziel & Pow. In his capacity as Creative Director, he specialises in a broad range of design issues, from strategy, through to...

  • David Song

    Principal, EU Personal Finance Policy

    UK Finance

  • Diego Baronchelli

    Vice President Direct To Consumers EMEA

    Vans, a VF Company

  • Eric Reynolds

    Founding Director

    Urban Space Management

    Set up, ran/runs some of the most important people places in London since the early 1970’s including Camden Lock Market, Merton Abbey Mills,...

  • Freddy Elturk


    Vizidox Solutions Limited

    Freddy has a diverse background in almost all areas of technology, mainly focused on Blockchain and Artificial Intelligent. With his technical...

  • Gemma Ruse

    Co-Founder & Creative Director


    Gemma Ruse - Co-founder & Creative Director at award winning Retail Design & Production Agency, StudioXAG. Gemma trained in Fashion Design at...

  • Giorgina Waltier

    Sustainability Manager, UK & IE


    Giorgina began her career as a fashion journalist for Condé Nast before moving into the field of Sustainability in fashion in 2015. Initially...

  • Greg Klingaman

    Global Reserve Retail Director


    Greg is Global Reserve Retail Director at Diageo, where D2C retail and brand home development is an integral part of an evolving experiential...

  • Helen Dickinson OBE

    Chief Executive

    British Retail Consortium

    Helen leads the team and sets the strategic direction of the BRC. She joined in January 2013 and has been working with retailers for over 25 years....

  • Hideki Hayashi

    Product Manager Security Product Group

    Hitachi Europe

    Product and Multinational Team Management Expert in Electronics/Software industries. 20 years electronics/software business experience in EMEA based...

  • Howard Saunders

    Retail Futurist

    Twenty Second & Fifth

    Howard has worked as a retail strategist for just over thirty years, first as Creative Director of several London agencies including Fitch, and then...

  • Iain Dougal

    Financial Director

    Pets Corner, part of the Pet Family group

    Iain Dougal has over 20 years’ experience in the Pet Retail industry as Financial and IT director of the UK’s second largest pet retail chain, Pets...

  • Ian McCutcheon

    Head of Format Development


    Ian joined the Coop 3 years ago. He leads the team that are focused on design of the food formats through development of equipment, branding and...

  • James Lowman

    Chief Executive

    Association of Convenience Stores

    James was appointed ACS Chief Executive in November 2006, since then he has re-focused the organisation on being the strongest possible voice for...

  • Jamie Dunning

    General Manager

    M&M's Retail - Mars, Incorporated

    Jamie Dunning is the General Manager for M&M’s Retail, headquartered in Mount Arlington, NJ, USA. He is responsible for the leadership of the global...

  • Jason Lowdon

    Head of Creative, Napapijri

    Napapijri / VF Corporation

    Jason has an established career in creative and visual direction working for global fashion brands such as Diesel and Topshop and more recently...

  • Jennifer Acevedo


    VMSD magazine

    Jennifer Acevedo is the Editor-in-Chief of VMSD magazine and is a 25-year-veteran print journalist who has researched, spoken and written extensively...

  • Jennifer Fruehauf


    Retail Collective

    Jennifer is a customer experience and engagement consultant driving transformation and growth for consumer-facing brands and retailers. Speaker,...

  • Jo McClintock

    Brand Director


    Jo is the Brand Director of Moonpig, overseeing all aspects of development and strategy for the brand as well as brand marketing, PR and social. ...

  • Joe Gosney

    Director of Channel Operations


    Joe has 15 years of soft drinks experience with Britvic and sits at the heart of the commercial interface where brand plans meet customer needs, all...

  • Joel Burgess

    Founder and CEO


    Joel has always been interested in health and fitness and for many years played competitive rugby. After a neck dislocation and two operations he was...

  • Jon Hulme

    Co-Founder & Managing Director

    Craft Gin Club

    Jon is Co-Founder and MD of Craft Gin Club, the world\'s largest subscription club for gin lovers.  Founded in 2015, the company appeared on BBC 2\'s...

  • Jonathan Tilley

    Mobile Lead

    N Brown

    Jonathan is the mobile app lead at N Brown, an online fashion and department store retailer based in Manchester. The brands within the group include...

  • Karen Bendell



    Karen Bendell is a brand expert with successful experience of rapid turnaround and growing businesses through retail, ecommerce and supply chain...

  • Karen Harris

    Managing Director


    Karen joined intu Dec 2012 as part of the acquisition of StyleMeTV, an online shopping centre. Karen set up intuDigital and with her new in house...

  • Kathryn Malloch

    Group Head of Customer Experience

    Hammerson Property Ltd

    Kathryn is Head of Customer Experience at Hammerson. She is responsible for shaping the experience within Hammerson’s shopping centres to help create...

  • Katie Baron

    Head of Retail


    At Stylus, Katie disseminates trends across retail, including digital commerce, store design and burgeoning business practices. She’s also authored...

  • Ken Daly



    Ken Daly is CEO of JML, the innovative consumer product group with global sales through retail distribution, ecommerce and TV home shopping.  Ken...

  • Kevin McArthur

    Head of Design/Creative Director


  • Kim Berknov

    Executive Chairman


    For more than 18 years, Kim Berknov has been working with early-stage technology companies. He serves as the Executive Chairman of Detego and is in...

  • Krister Kristiansen

    Managing Director

    Attensi Limited

    Krister has worked in Attensi for more than five years, consulting with business leaders on how to engage ‘the smartphone generation’ in ways that...

  • Laura Rosenberger


    Naked Wines

    Laura Rosenberger is chief operating officer of Norwich based online retailer, Naked Wines. By relentlessly focussing on customer experience in every...

  • Lee Haslett

    Vice President of Product & Distribution

    Virgin Holidays

    Lee Haslett was appointed Product and Distribution Director in July 2017, taking on the leadership of the Product teams, in addition to his existing...

  • Lesley Crowther

    Vice President Consumer Engagement and Retail

    The Estee Lauder Companies UK and Ireland

    Since joining ELC UK & Ireland in 2003 Lesley held various Marketing roles across the Estée Lauder, AERIN, Origins and Ojon brands before being...

  • Louise O'Keeffe

    Head of Retail Support


    Louise O'Keeffe is the Head of Retail Support in Central Operations for Halfords. Retail Support are the voices of the field and colleague teams...

  • Luca Calcamucchio

    Global Store Design and VM Director

    Charlotte Tilbury

    Architect and designer, Luca is a retail enthusiast whit a strong passion for the E-volution of the shopping experience. From jewelry brands to the...

  • Mark Beresford

    Director - Head of Retailer Payments Practice

    Edgar, Dunn & Company

    Mark Beresford has over 20 years of consulting experience in the financial services and payments industry.  At Edgar, Dunn & Company (EDC), based in...

  • Mark McMurtrie


    Payments Consultancy Ltd

    Mark McMurtrie is an Independent Payments and FinTech Consultant. He advises retailers, hospitality providers, financial services companies, payment...

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