Code of Conduct

  • Exhibiting code of conduct

    *To be read in conjunction with our Admissions Policy

    As we want to ensure everyone has a great experience at RetailEXPO, we have put together some guiding principles for appropriate behaviour during our event. We ask that you help with this by familiarising yourselves with the policy below and ensuring you and your team are committed to the rules, which have been installed for your benefit. These measures are here to help you make the most of RetailEXPO.

  • Stand Staff

    Your stand staff represent your company and values, so it is very important to ensure that they are friendly, briefed properly, and well versed on your products and services. We expect all staff working on your stand to be dressed in appropriate business attire and will not accept sexualised outfits or anything deemed offensive, inappropriate or provocative. We have made this decision based on feedback from visitors and our commitment to serving our industry in the best way possible.

    Please also note that promotional activities, including handling out literature and lead generation, should take place only within the confines of your stand, not in the exhibition aisles. Anyone found to be handing out materials outside of the confines of their stand without permission from the exhibition organiser will be forced to permanently suspend this activity.

    Stand design

    Your stand should represent who you are as a business, your company values and what your objectives are. We advise you to choose an interactive stand design which is inspiring, educational and thought-provoking. Make sure you remember to clearly state the products/services you offer in your stand design – this way, if your staff are too busy to speak to a visitor, at least they will know if you offer the solution they are looking for and can come back later. If we find the design of your stand or anything you are displaying offensive or inappropriate we, as the exhibition organisers, have the right to insist that you permanently remove it.

    Respect your neighbour and they will respect you

    Many of our exhibitors do onsite presentations and promotions, which can be very loud at times, much to the annoyance of both visitors and neighbouring stands that cannot have conversations over the sound level. We ask that you kindly respect your neighbour, keep sound levels ‘within your property’ and turn speakers to face inwards into your stand. If a neighbouring company finds your presentation too loud or disruptive, please turn the volume down. If you plan on running formal presentations on your stand then consider providing headphones for your audience.

    Harassment-free experience

    We are dedicated to providing a harassment-free exhibition experience for everyone, regardless of gender, age, sexual orientation, disability, religion and origin. We will not tolerate the harassment of exhibition participants in any way. Anyone violating the rules below may be expelled from the exhibition at the discretion of the exhibition organiser.

    Harassment includes, but is not limited to:

    • Offensive verbal comments related to gender, age, sexual orientation, disability, physical appearance, body size, religion, or national origins
    • Sexual images displayed in public spaces
    • Intentional intimidation, stalking, or following
    • Harassing for photos or videos
    • Inappropriate physical contact
    • Unwelcome sexual attention and comments
    • Advocating or encouraging any of the above behaviour

    If you notice any of the above-mentioned behaviour taking place at the event, or if someone has made you feel unsafe or unwelcome, please report it to the Organisers Office immediately (located on the First Floor above Gate B). Our management team will come and talk to you discreetly and will investigate the matter. We will then take any further action we deem appropriate that is within our control. We would also welcome exhibitors’ support in taking further steps against any staff that they have employed that have been found to be behaving inappropriately.

    Thank you for your cooperation.

    If you have any questions, please contact a member of the RetailEXPO show team.

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