Mark McMurtrie

  • Discover the latest payments innovations, strategies and regulatory requirements at the RetailEXPO Payments Stage

    Olympia, London 1st and 2nd May

    Mark McMurtrie, Director, Payments Consultancy

    All change for payments
    Never before has there been so much change happening in consumer payments than at the moment. Change is coming from all directions: consumer demand, technological innovation, regulatory action, competitive moves, and pressure to reduce costs. Attending the Payments Stage conference programme at the RetailEXPO will allow you to learn from market leaders, help shape your strategies and allow you to meet new suppliers. The full two day free payments programme features a great line up of speakers from retailers, hospitality providers, and payment industry experts who will present key-note presentations, case studies and take part in interactive panel sessions. By attending RetailEXPO you will also be able to discuss your payment needs with over 50 exhibitors who are showcasing a very wide range of payment solutions and services.

    Improving the Customer Experience
    Customers have far higher expectations today. They hate ever having to queue in-store, expect to be able to pay electronically, demand a frictionless payments experience, and will abandon baskets if barriers are put in place. Preferred payment options now vary considerably dependent on the customer age, demographic, location, purchase type and value. Retailers are required to offer an enlarged range of payment options and methods in order to satisfy these varied needs. Sainsbury’s will share the results of their SmartShop with Mobile Pay programme in an informative case study. Ingenico will discuss creating the ultimate frictionless payments experience and the introduction of conversational commerce. London shoe retailer Grenson’s will be discussing their payment priorities and experience. Also, Worldpay will present on what the shift to experience led retail will mean for your business.

    PSD2 and Strong Customer Authentication
    We are starting to see the impact of the European PSD2 regulation and have a series of presentations and a panel discussion on this important topic. Retailers are exploring how to introduce bank account payment options as an alternative to credit/debit card acceptance. A convergence of bank and card payments is expected over the next few years. NatWest will explain the opportunities and share feedback from early adopters.

    All retailers have to be compliant with the Strong Customer Authentications (SCA) legal requirement by the 14th September 2019. However, very few are currently ready. A presentation by CyberSource will explain how 3DS2 can help deliver SCA compliance. Kingfisher, the British Retail Consortium and UK Finance will discuss this important topic in more detail and answer questions from conference attendees.

    Fraud Prevention
    The total cost of payment fraud in the UK was £844 million last year with the largest element coming from remote purchases where the customer is not present (CNP). This accounted for £506 million, a 24% increase by value and 47% increase in the number of fraudulent transactions. This is why action is required and at the Payments Stage we will discuss how new technologies and approaches can help reduce these losses. END, the menswear retailer, will discuss the approaches they are taking to prevent losses and protect customers.

    Emerging Payment opportunities
    Thanks to technological advances, innovative thinking, and globalisation many new payment methods and acceptance options have come to market in the last year. FreedomPay our Payments Stage sponsor, will share examples of payments innovations from North America. We hear from Rockflower on how customers are adopting automated kiosks for 24/7 self-service purchases, and in a panel discussion TGI Fridays, Co-op, Pret A Manger and Vita Mojo will discuss the in-store POS of the future. Alipay have been invited back to share their experience of emerging payment options and how Europe can learn from the many payments innovations that have been launched in Asia.

    Corporate and Social Responsibility
    Retailers are aware of their CSR responsibilities and raise large amounts of money each year for charities. At the Payments Stage we will hear from Pennies, our payments charity partner, on how small change donations through a digital charity box can make a big difference. Renton’s, the respected UK forecourt retailer, will explain how they work with Pennies and the difference this has made for the Young Epilepsy charity they support.

    See you at RetailEXPO
    Make sure you have completed your free registration for RetailEXPO and blocked out the time in your diary. Once again payments is very well covered with a dedicated Payments Stage and over 50 suppliers exhibiting. By attending you will learn all the latest news, discover payments innovations, hear best practice, and meet potential suppliers as well as having the chance to network with your peers. The investment of your time will deliver rewards. I look forward to seeing you at London’s Olympia on the 1st and 2nd May where I will be chairing the Payments Stage.

    About the author
    Mark McMurtrie is an award winning payments consultant who helps retailers, hospitality operators, payment solution providers and financial services companies. Payments Consultancy Ltd offers a range of advisory services including strategy development, supplier selection, market assessments, regulatory compliance and commercial due diligence. Mark will be chairing the Payments Stage at RetailEXPO.