Latest news coverage on RetailEXPO

24 June 2020

Savvy retailers will adapt and thrive in post coronavirus world

RTIH looks at how the coronavirus is fundamentally changing our shopping habits and experiences and how under pressure retailers are responding. Read more...

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15 June 2020

Conscious consumerism accelerated by covid-19, RetailEXPO research finds

With the number of online orders continuing to rise during the UK’s coronavirus lockdown, shoppers are increasingly wanting more sustainable fulfilment options, the latest research from RetailEXPO suggests. Read more...

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16 June 2020

Conscious consumerism accelerated by coronavirus outbreak

42% of UK consumers would shop more with a retailer that offered low carbon deliveries or offered to offset the carbon cost of its deliveries, according to research from RetailEXPO. Read more...

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8 June 2020

Customer experience crucial to capitalising on consumers covid-19 influenced shift online, research shows

With fewer than half of UK adults (41%) saying they would be comfortable returning to retail environments, even with social distancing measures in place, it’s clear the pandemic has accelerated the shift from shopping in-store to online. With e-commerce sales predicted to increase from 20% to 40% of all retail, a frictionless, responsive and personalised online offering is critical as consumers’ expectations of e-commerce have been rapidly accelerated. Read more...

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14 May 2020

Retailers 'struggling to keep up with disruptors'

With non-essential retail not expected to open until June and retailers prioritising immediate e-commerce initiatives to drive sales, the ability to keep up with retail disruptors is the greatest long-term challenge faced by retail businesses post-Coronavirus. Read more...

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13 May 2020

Retailers are watching the disruptors as coronavirus bites

The ability to keep up with disruptors is the greatest long-term challenge faced by retail businesses post-Covid-19, according to new research from RetailEXPO. Read more...

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13 May 2020

Keeping up with disruptors is top long-term challenge for businesses as retail prepares to reopen, research from RetailEXPO reveals

With non-essential retail not expected to open until June and retailers prioritising immediate e-commerce initiatives to drive sales, the ability to keep up with retail disruptors is the greatest long-term challenge faced by retail businesses post-covid-19, according to new research from RetailEXPO, Europe’s largest retail trade show. Read more...

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06 May 2020

RetailEXPO Announces Winners of 2020 Student Design Awards

The winners for the 2020 Retail Student Design Awards, which aim to inspire and inform the next generation of store designers, were announced by RetailEXPO, Europe’s leading retail trade event, today. Read more...

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05 May 2020

Pizza Hut optimises pizza delivery platform during lockdown with data analytics

Pizza Hut Digital Ventures has been improving the company’s e-commerce performance before and during the coronavirus crisis... Read more...

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04 May 2020

#RetailEXPOVC: A fresh approach to marketing during Covid-19

Adapting to the new world of Covid-19 has been a challenge the retail industry has met admirably. While the main focus of these new working practices has centred around making ends meet in the short-term, retailers should also be mindful of the vital role marketing can play in this period to help their business long-term. In a panel discussion on day two of the RetailEXPO virtual conference powered by Essential Retail, novel techniques that brands can use to forge a meaningful connection with customers during the crisis were highlighted by the participants. Read more...

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04 May 2020

#RetailEXPOVC: A fresh approach to marketing during Covid-19

Adapting to the new world of Covid-19 has been a challenge the retail industry has met admirably. While the main focus of these new working practices has centred around making ends meet in the short-term, retailers should also be mindful of the vital role marketing can play in this period to help their business long-term. In a panel discussion on day two of the RetailEXPO virtual conference powered by Essential Retail, novel techniques that brands can use to forge a meaningful connection with customers during the crisis were highlighted by the participants. Read more...

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01 May 2020

#RetailEXPOVC: How Pizza Hut regained its appetite for digital

Pizza Hut is widely known as the first company to sell a physical good online in 1994. That was via a pilot in California, which allowed customers to log onto its ‘PizzaNet’ portal and place an order on its Mosaic operating system. A form was sent to the company’s head office in Kansas, with the order redirected back to the local store via its servers. Read more...

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01 May 2020

#RetailEXPOVC: Five mobile strategy tips from The Very Group

“More than half of online retail sales are made through mobile devices – that’s smartphones and tablets combined,” says Susan Azari, mobile app commercial lead, The Very Group, outlining the growing importance of mobile to retailers’ eCommerce strategies. Read more...

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01 May 2020

RetailEXPO Virtual Conference focuses on women in retail

Gender diversity progress is being made within the retail sector, but more work needs to be done in terms of leaders and role models so the next generation of women feel comfortable about stepping into top jobs. Read more...

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30 April 2020

#RetailEXPOVC: Use data but always remain sceptical, says Dr Hannah Fry

Retailers and the retail community were treated to a deep dive into data during the opening keynote session on day two (30 April) of the RetailEXPO virtual conference. Dr Hannah Fry, associate professor at University College London, and celebrity mathematician on programme's such as BBC 6Music’s Breakfast Show feature 'The Maths of Life', urged retailers to use data but remain sceptical of it. Read more...

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30 April 2020

Mark Price tackles new era of retail challenges and opportunities

In a post-coronavirus world retailers should spare no expense when it comes to technology and intellectual property innovation, according to ex-Waitrose MD, Mark Price. Read more...

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30 April 2020

#RetailEXPOVC: Vivobarefoot on regenerating retail to save the planet

For Galahad Clark, CEO of running eco-shoe company Vivobarefoot, sustainability starts with a simple question: is what you're selling improving lives? “If it is not, then you are just fundamentally filling the world up with more crap,” he tells Essential Retail in a live interview at the RetailEXPO virtual conference. Read more...

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29 April 2020

Can maths plot a path for policy-makers through the UK coronavirus lockdown?

In her keynote presentation at the RetailEXPO virtual conference, UCL associate professor and TV presenter Hannah Fry discussed the power of data and how mathematical models can plot paths through the UK’s coronavirus lockdown. Read more...

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29 April 2020

#RetailEXPOVC: Five ways retailers can adapt to the Covid-19 lockdown

Novel practices and techniques retailers should be using to help them survive the Covid-19 lockdown were discussed during a lively panel on day one of the RetailExpo Virtual conference. Despite the hugely disruptive impact of lockdown measures on much of the industry, it is not the time for retailers to be feeling sorry for themselves... Read more...

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29 April 2020

Innovation and IT to save retail from collapse/a>

The retail sector is under great strain due to the coronavirus, but companies need to look for the possibilities and invest in innovation and IT. These were the conclusions from the first webinar of the RetailEXPO 2020, which was due to open today in London, but was moved online. Read more...

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29 April 2020

Retail must weigh up high street versus online investments after coronavirus lockdown

In the opening keynote at the RetailEXPO virtual conference, Mark Price, former managing director of Waitrose and deputy chairman of John Lewis Partnership, warned that the high street will need to adapt radically post-coronavirus... Read more...

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29 April 2020

#RetailEXPOVC: Ex-Waitrose boss on the post-Covid retail world

The post-Covid 19 landscape for retail will be one of significant opportunity for new businesses and independents, while developing unique intellectual property (IP) and focusing on innovation will allow the sector to reboot, according to ex-retail executive Mark Price. Read more...

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20 April 2020

RetailEXPO goes digital with virtual conference to showcase innovation as industry pivots to respond to coronavirus

RetailEXPO, Europe’s largest retail trade show, will bring together retail professionals digitally in an exciting new virtual conference format, with two days of insight, inspiration and innovation from the UK’s most progressive retailers and tech leaders, delivered via online sessions.. Read more...

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20 April 2020

RetailEXPO Virtual Conference set for later this month

RetailEXPO Virtual Conference showcases innovation as the industry pivots to respond to Coronavirus. Read more...

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20 April 2020

RetailEXPO Virtual Conference set for later this month

RetailEXPO 2020 might have been cancelled due to the coronavirus outbreak, but fans of the event will be pleased to hear about a virtual conference, set to take place on 29th and 30th April. Read more...

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03 April 2020

RetailEXPO Student Design Awards judging starts online

Judging for this year's RetailEXPO Student Design Awards is taking place this month, to show support for emerging design talent in the sector event though RetailEXPO has had to be cancelled due to the COVID-19 pandemic. Read more...

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31 March 2020

RetailEXPO research looks at online delivery in post coronavirus world

Post-Covid-19, convenience, cost and increasingly environmental considerations will be the competitive differentiators around online delivery, according to research by RetailEXPO involving 2,000 Brits. Read more...

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01 April 2020

Convenience and cost will be post-Coronavirus fulfilment concerns

With Coronavirus predicted to increase ecommerce sales from 20% to 40% of all retail, as consumers shift to online, the critical role last mile fulfilment plays in supporting UK’s retail industry has never been more apparent. Read more...

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01 April 2020

Forget about competing with Amazon – retailers need to concentrate on what the online disruptor can’t do

How long can bricks-and-mortar retailers remain profitable by simply selling more stuff? Modern retail has, for decades, centred on a transactional relationship between store and customer, with retailer growth inextricably linked to selling more SKUs. “Pile-them-high, sell-them-cheap” retailers such as the failed Toys “R” Us was a prime example. Read more...

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25 March 2020

RetailEXPO 2020 Overview

The March 2020 issue of A1 Retail is available now featuring an overview of RetailEXPO. Read more...

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19 March 2020

RetailEXPO 2020 Cancelled – Statement from Reed Exhibitions

A statement from Reed Exhibitions, organisers of RetailEXPO: After monitoring the evolving situation around COVID-19 Coronavirus pandemic, we have made the decision to cancel RetailEXPO 2020, scheduled to take place from April 29+30 in Olympia, London. Read more...

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19 March 2020

Coronavirus leads to cancellation of RetailEXPO 2020

The organisers of the UK’s leading retail event RetailEXPO 2020 have cancelled this year’s show due to the Covid-19 coronavirus pandemic. Read more...

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18 March 2020

Former Trade Minister, Lord Price CVO, announced as keynote speaker at RetailEXPO

Mark Price CVO, ex-MD Waitrose and Deputy Chairman of John Lewis Partnership, has been announced as the keynote speaker for RetailEXPO, Europe’s leading retail solutions show. Read more...

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17 March 2020

Former Trade Minister, Lord Price CVO, announced as keynote speaker at RetailEXPO

Mark Price CVO, ex-MD Waitrose and Deputy Chairman of John Lewis Partnership, has been announced as the keynote speaker for RetailEXPO, Europe’s leading retail solutions show. Read more...

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13 March 2020

Former Trade Minister, Waitrose MD, Lord Price CVO, announced as keynote speaker at RetailEXPO

Mark Price CVO, ex-MD Waitrose and Deputy Chairman of John Lewis Partnership, has been announced as the keynote speaker for RetailEXPO, Europe’s leading retail solutions show. Read more...

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12 March 2020

The rise of the self-service customer: Why retailers need to give their customers greater freedom of choice

Consumers now want the freedom to shop their way. They want the power to reach into the retailers’ full inventory to choose the SKU they want, whether it is in a remote warehouse or store or even deeper in the retailer’s supply chain. They also expect a wider range of choices when it comes to such things as payment and fulfilment. One rigid set of options will simply no longer satisfy. This extended freedom to choose is the new industry differentiator and those retailers who fail to deliver risk being at a significant competitive disadvantage compared to their peers. Read more...

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11 March 2020

Microsoft reaping benefits of building in-house design team

Speaking ahead of his presentation at RetailEXPO Benson Chan, principal design director for Microsoft Store at Microsoft, describes how his organisation has been transitioning to adopting a hybrid approach to design work by building expertise with an in-house team that works in tandem with external agencies. Read more...

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10 March 2020

The greening of retail: why sustainability is the new frontline, and how tech innovation can help

Spurred on by movements such as Extinction Rebellion, School Strikes for Climate, veganism, the plastic backlash and biodiversity conservation, consumers have found a compelling new reason to buy. Read more...

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25 February 2020

Payment Pain Points – a fraction is too much friction for shoppers

With demand for friction free payment transactions, such as contactless payments, using cards and digital wallet, are predicted to grow by 300% globally over the next five years1, retailers need to diversify and reimagine the traditional point of payment in-store and online, RetailEXPO’s latest report suggests. Read more...

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24 February 2020

Payment Pain Points – a fraction is too much friction for shoppers

Original research of 2,000 UK consumers in the Retail Trends: How retailers can harness digital to capture the consumer in 2020 and beyond’ Report from RetailEXPO revealed that year-on-year in-store queues remain consumers biggest irritation with, 53% of shoppers identifying long lines to pay as the primary cause of in-store basket abandonment. Over a quarter (28%) of in-store shoppers say that retailers still have work to do to make the payments process in-store as friction free as online. Read more...

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21 February 2020

RetailEXPO research flags up pesky payment pain points

Retailers need to diversify and reimagine traditional points of payment in-store and online, according to a report by RetailEXPO. Read more...

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18 February 2020

Register today for RetailEXPO 2020

RetailEXPO 2020 is now open for visitor registrations. The show will take place between 29th and 30th April at London Olympia. Highlights will include The Discovery Zone, featuring vendors and brands who have never exhibited before at RetailEXPO, being twice as large as last year in response to the growing appetite from show visitors for more retail technology solutions. Read more...

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17 February 2020

RetailEXPO 2020: Visitor Registrations Now Open

Europe’s leading retail technology trade show, is now open for visitor registrations. This year the show, which takes place between 29-30 April 2020 at London Olympia, focuses on innovation, showcasing technological and design solutions for the challenges and opportunities faced by retailers as they head into a new decade of trading. Read more...

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07 February 2020

Retail Systems Awards 2020

Save the date: 25 June 2020 / The Waldorf Hilton, London

The Retail Systems Awards return for their 15th year, once again celebrating technological excellence and innovation in the retail sector. This year they have introduced 7 new categories, including awards for artificial intelligence, point of sale technology, and experiential retail solution. Head over to the website to find out more. Read more...

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04 February 2020

Introducing the digitally liberated store employee

Despite the increasing sophistication of technology used in-store and online, customers’ appetite for human interaction is now as big as ever. But retailers are finding it tougher to satisfy this customer demand for information-rich facetime due to ever-tightening budgets. Read more...

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04 February 2020

Technology tailwinds: How and why retailers are transforming into technology firms in 2020

What is driving this increasing demand for technology, what form is it taking and what are the benefits for both retailers and their customers? Read more...

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27 January 2020

The human touch – store staff at heart of CX in 2020, new RetailEXPO research reveals

Customer service obsessed shoppers want more face time with staff who can offer a combination of social and functional skills alongside product expertise, the latest report from RetailEXPO has revealed, at a time when record numbers of customer facing UK retail jobs have been axed.Read more...

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24 January 2020

Store staff at heart of CX in 2020, RetailEXPO survey

72% of UK shoppers say lack of knowledgeable staff is their biggest in-store irritation, according to RetailEXPO research..Read more...

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17 January 2020

The online race to physical – Apple’s Ron Johnson on the new role of the store in digital retail

As part of its NRF coverage, Retail Connections headed over to the Innovation Mansion, a luxury destination set in New York’s vibrant SoHo. We found a hotbed for innovative new retail concepts, where D2C brands – that originally existed solely online – are now forging new paths in physical retail.Read more...

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18 December 2019

Brits feel business rates and rents are stifling UK retail innovation

UK shoppers blame business rates and rents for holding retailers back in delivering innovative and engaging in-store environments, according to a report by RetailEXPO.Read more...

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18 December 2020

Shoppers crave exciting shopping environments, says new report

Shoppers are crying out for more engaging retail experiences, according to a report from RetailEXPO. The survey of 2,000 UK shoppers revealed that 64% would shop elsewhere if a retailer didn’t provide an “exciting or engaging shopping environment”. Read more...

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17 December 2019

The retail technology year in review: February

Tesco and Amazon provide the best in-store and online experience respectively, according to research released by RetailEXPO during february. Read more...

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26 June 2019

Retailer Insights from RetailEXPO

The OKI Europe team gathered insights from attendees at RetailEXPO. Discover what they had to say about the importance of visual communications and customer experience in retail. Watch video...

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25 June 2019

RetailEXPO Attracts Record Levels of Senior Retail Decision Makers to the 2019 Expo

RetailEXPO, Europe’s leading retail trade show, drew record numbers of senior level retail decision makers to the 2019 expo, with 81% of attendees authorising or influencing buying decisions for retail solutions. Read more...

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June 2019

RetailEXPO attracts record levels of senior retail decision makers

RetailEXPO, Europe's leading retail trade show, drew record numbers of senior level retail decision makers to the 2019 expo, with 81% of attendees authorising or influencing buying decisions for retail solutions. Read more...

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June 2019

RetailEXPO 2019 Review

Celebrating all things retail, RetailEXPO returned to Olympia London from 1st to 2nd May 2019 for two days of innovative tech and design inspiration. In this feature we bring you a round-up of this year's show along with comment from organisers, visitors, speakers and exhibitors. Read more...

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18 June 2019

‘At the forefront of change’: RetailEXPO reveals 2019 visitor numbers

RetailEXPO, which took place in London during May, pulled in record numbers of senior level retail decision makers, with 81% of the 12,676 attendees authorising or influencing buying decisions for retail solutions. Read more...

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17 June 2019

RetailEXPO attracts record levels of senior retail decision makers to the 2019 expo

With a growing international audience, the show attracted visitors from 78 different countries globally across key retail sectors. A fifth of the show’s audience (19%) was comprised of fashion, footwear and jewellery retailers, while one in eight (12%) of the retail businesses visiting the show were from the grocery sector. Other key retail verticals attending the show included... Read more...

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17 June 2019

RetailEXPO attracts record levels of senior retail decision makers

Insights from RetailEXPO’s post-show report, which analysed data from the 12,676 across the two-day show, held at London’s Olympia on 1st and 2nd May 2019, revealed that 75% of attendees came from Tier 1 or 2 sized retailers. Similarly, almost a third (32%) of retail visitors had store estates of 500 stores or more. Read more...

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14 June 2019

93% of UK shoppers resent paying for delivery, the latest research from RetailEXPO reveals

Cost of delivery proved the biggest fulfilment bugbear for online shoppers, the latest report from RetailEXPO reveals. Read more...

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14 June 2019

RetailEXPO is Proof Retail is Alive and Well

Recent store chain closures steal all the headlines. Perhaps because bad news sells newspapers. But if you attended RetailEXPO (formerly RBTE) in the UK at the beginning of May, it’s clear that retail is invigorated, while changing. Read more...

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14 June 2019

93% of UK Shoppers Resent Paying for Delivery, the Latest Research from RetailEXPO Reveals

Cost of delivery proved the biggest fulfilment bugbear for online shoppers, the latest report from RetailEXPO reveals. Read more...

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14 June 2019

‘Staggering’ IoT growth is huge challenge for retailers, Cybera

Retailers are struggling to balance various omnichannel demands with their fundamental tech and IT security needs, according to research by Cybera. Read more...

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11 June 2019

Cost of online delivery proves biggest bugbear for online shoppers

Cost of delivery proved the biggest fulfilment bugbear for online shoppers, the latest report from RetailEXPO reveals. Read more...

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11 June 2019

Edge computing and the modern retailer

Retail Technology Review spoke with Jamie Bourassa, Vice President, Edge Computing, Schneider Electric at the recent RetailEXPO 2019 about the company’s EcoStruxure Ready edge computing architecture and what advantages it can bring to the retailer marketplace. Read more...

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11 June 2019

RetailEXPO research: Brits blast online delivery offerings

93% of UK customers resent paying for delivery or feel the cost involved is too expensive, while 59% think retailers should give them money off or the item for free if an order arrived late. Read more...

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10 June 2019

Video: What’s the biggest challenge impacting retail in 2019?

Essential Retail quizzes a number of industry experts at RetailEXPO 2019 – including Alibaba, Mamas & Papas, JML and Michel Roux Jnr – to ask them what they believe is the biggest challenge facing retailers today. Watch video...

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June 2019

RetailEXPO 2019 Round-up

Celebrating ll things retail, RetailEXPO 2019 provided over 350 industry suppliers a platform to showcase their retail solutions to more visitors from senior retailers and brands than ever before. Read more...

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7 June 2019

Experiential retail proves key for retailer performance

73% of UK shoppers would spend more time and money in stores that offer up experiences as well as just product, the latest research from RetailEXPO reveals. Read more...

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5 June 2019

The rise of ‘retailtainment’

Enter ‘retailtainment’. 73 percent of UK consumers would spend more time and money in stores that offered up experiences as well as just product, according to research carried out by RetailEXPO. Read more...

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1 June 2019

RetailExpo – Best Ever Tradeshow?

One month after RetailExpo 2019 and the team here at ITL are still on a high from it! After testing the waters for the first-time last year, this year we were ready to fully embrace Europe’s leading event for retail technology. Read more...

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28 May 2019

RTLI could drive up to £9bn of sales back to UK High Street, NearSt

New technology will allow local stores to fight back against online retailers, according to research by NearSt and The Future Laboratory. Read more...

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28 May 2019

Video: The impact of sustainability on retail

Caroline Laurie, head of sustainability at Kingfisher, and Thomas Berry, director of sustainable business at Farfetch, join Caroline Baldwin, editor of Essential Retail, to discuss sustainability in retail. Watch video...

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27 May 2019

3 Key Takeaways from RetailEXPO 2019

This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. How do retailers provide customers with the convenient, omnichannel experience they desire? What tools are out there to make a retailer’s shopping experience stand out amongst the rest? Read more...

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23 May 2019

ERGO STORE ONCE AGAIN AT RETAILEXPO IN LONDON

For the fourth time we had the opportunity to participate in RetailEXPO (formerly: Retail Design Expo) – one of the most important events in the retail industry. Read more...

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22 May 2019

The team ethic behind Smyths' rebrand of Toys R Us

It is just over a year to the day that Ireland-headquartered Smyths Toys purchased 93 stores from the collapsed Toys R Us chain, and in the period since it has been working fast to rebrand and integrate its new acquisition. Read more...

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22 May 2019

Experiential Retail Proves Key for Retailer Performance

Mixed use retail, which offers up a blend of experience-led leisure activities and transactional shopping, is key to enhancing customer experience and driving business performance in the era of new retail, the latest report from RetailEXPO reveals. Read more...

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22 May 2019

Bricks vs Clicks: Our Top 5 Learning Takeaways from RetailEXPO 2019

Retail is changing fast but core customer service skills are not. That was one of the key ‘takeaways’—pun intended—from RetailEXPO 2019. Account Director, Sophie Ryde, reveals her top retail learning insights from the two-day event in London. Read more...

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21 May 2019

Video: The Customer Whisperer

Essential Retail's editor, Caroline Baldwin, interviews Kate Hardcastle MBE, aka The Customer Whisperer, on how retailers need to adapt to changing customer habits. Watch video...

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21 May 2019

Cradlepoint survey finds retail industry has priorities misplaced since network uptime is critical to achieving AI and IoT success

The study, carried out in May 2019 at RetailEXPO 2019, found that while most retail professionals (72%) believe Artificial Intelligence (AI)... Read more...

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21 May 2019

Retailers need to rethink KPIs in the face of digital shopping

During Retail Expo in London, a panel of experts moderated by Essential Retail said that more traditional KPIs, such as footfall and sales, aren’t always a great indicator of how that space is affecting overall performance, especially as shops are becoming locations for experiences and re-enforcement of brand loyalty rather than purchases. Read more...

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21 May 2019

Asda planning more digital screen deployment in 2019

Talking at RetailEXPO 2019 in London, on 2 May, the creative design manager for George at Asda revealed there is likely to be more of this technology to come at Asda in the second half of the year. Read more...

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21 May 2019

Experiential retail proves key for retailer performance

73% of UK shoppers would spend more time and money in stores that offer up experiences as well as just product, the latest research from RetailEXPO reveals. Read more...

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20 May 2019

Podcast: The Computer Weekly Downtime Upload – Episode 15

Clare rounds off this week’s episode by sharing some observations made by a panel she attended at the recent Retail Expo show at Olympia, London, where senior representatives from Lego, M&Ms and Vans talked about the importance of providing compelling in-store experiences for their customers. Listen to podcast...

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20 May 2019

73% of UK shoppers would spend more time and money in stores that offer up experiences, research from RetailEXPO reveals

The British Heart Foundation share insights at RetailEXPO from their technology implementation project with K3, to ensure it stays competitive in the retail marketplace and remains there. Read more...

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20 May 2019

RetailEXPO research highlights rise of retailtainment

73% of UK consumers would spend more time and money in stores that offered up experiences as well as just product, according to research carried out by RetailEXPO. Read more...

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17 May 2019

Using Technology to drive a Retail Renaissance

The British Heart Foundation share insights at RetailEXPO from their technology implementation project with K3, to ensure it stays competitive in the retail marketplace and remains there. Read more...

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17 May 2019

Preoday and Chilango Retail EXPO presentation

As part of this year’s Retail EXPO show, our CEO Nick and Dan Houghton from Mexican fast food brand Chilango, discussed the merits and challenges of working with a variety of technology partners. Below are extracts from a transcript of the conversation. Read more...

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17 May 2019

RetailEXPO : French Pavillion winner Q&A with Dotaki

Essential Retail speaks to Kevin Becker, founder of start-up Dotaki, about its innovative AI retail technology solution and winning RetailEXPO’s French Pavillion award. Read more...

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17 May 2019

#RetailEXPO10 video interview: BRC chief exec Helen Dickinson on how Brexit is hurting retail

The action required to help UK retail thrive is being held up by the Government’s stalemate over Brexit says BRC chief executive Helen Dickinson. Watch interview...

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17 May 2019

3 Important Takeaways from RetailEXPO 2019 That Every Retailer Should Know

Qudini recently participated in the RetailEXPO 2019. As the first iteration of the combined Retail Business Technology Expo (RBTE), Retail Design Expo (RDE) and Retail Digital Signage (RDS) shows, we felt it was one of their best yet and wanted to share some of our key takeaways. Read more...

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16 May 2019

RETAIL EXPO 2019 KEY TAKEAWAYS

At Retail Expo 2019, VDX team launched our blockchain powered platform that enables brands to bring the supply chain to the consumer to create trust between the two parties. Read more...

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16 May 2019

RetailEXPO 2019

Last week the SML RFID team headed to London for Europe’s leading event for retail technology, inventory solutions and supply chain management – RetailEXPO. The two-day event aimed to provide attendees with inspiration, innovation, stimulation and thought leadership in today’s fast-moving, retail and omnichannel markets. Read more...

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16 May 2019

RetailEXPO 2019: Ian Benn, Ingenico Group

We speak with Ian Benn, Ingenico Group about being at the event, limitations and adaptation. Watch video...

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16 May 2019

RetailEXPO 2019: Christopher Kronenthal, FreedomPay

We speak to Christopher Kronenthal, FreedomPay about being at the event, regulations and customer experience. Watch video...

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16 May 2019

RetailEXPO 2019: Matt Redwood, Diebold Nixdorf

We speak with Matt Redwood, Diebold Nixdorf about being at the conference, the role of cash and financial inclusion. Watch video...

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16 May 2019

RetailEXPO 2019 Summary

Relive the best moments of RetailEXPO with Fintech Finance. Watch video...

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16 May 2019

POPAI Awards 2019 Nomination

We are pleased to announce our shortlisting in the ‘Project Management and Installation’ category at the 2019 POPAI Awards. The nominations were announced today at the RetailEXPO in London. Read more...

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15 May 2019

#RetailEXPO19 video interview: 'Less digital' for next Diageo flagship says Greg Klingaman

Diageo’s Greg Klingaman explains why the group’s Edinburgh showcase for Johnnie Walker will be less digital and more human. Watch interview...

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15 May 2019

RetailEXPO 2019: 100% highlights

The month was off to a busy start for us here at 100%, with RetailEXPO taking place on the 1st and 2nd May at London Olympia. Retail Design Expo (RDE) has always been a big event in the calendar at 100% and this year was not to be missed, as this year also combined the Retail Business Technology Expo (RBTE) and Retail Digital Signage Expo (RDSE). Read more...

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15 May 2019

RetailEXPO 2019: Ashrit Cheepirishetti, CHEP

We speak to Ashrit Cheepirishetti, CHEP about the background on their company, product and the underline technology. Read more...

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15 May 2019

Top 3 Takeaways from the Retail Expo 2019

If you were unable to make the yearly Retail Expo or couldn’t fit in all the talks, here are the best bits over two days. Read more...

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14 May 2019

RetailEXPO 2019: VoCoVo Brought the Magic

Between 1-2 May, Olympia London played host to the annual RetailEXPO where, for the first time, they combined three of the largest retail shows: Retail Business Technology Expo (RTBE), Retail Design Expo (RDE) and Retail Digital Signage Expo (RDSE). This year’s event saw a significant increase in visitors, with over 24,000 attendees and 76 countries represented at the event. Read more...

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14 May 2019

#RetailEXPO: Connecting payments across channels provides big opportunity

Leisure companies are making moves to tie-together their payments across their various channels enabling them to give a much richer experience to their customers. Read more...

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14 May 2019

#RetailEXPO: New point-of-sale options mean tough decisions for retailers

As new POS payment technologies continue to emerge retailers have to balance the need to generate continued value out of their existing infrastructure while also investing in newer options for ever more demanding shoppers. Read more...

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14 May 2019

RetailEXPO 2019: Alan Taylor, Worldline

Alan Taylor, Sales Director, was interviewed by Fintech Finance during the RetailEXPO. He spoke about their product, enabling customer service and problem-solving product. Read more...

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13 May 2019

The Retail Expo 2019 - What retailers can learn from an Edwardian store owner from Wisconsin

The Household team headed to Kensington for the annual RetailEXPO. The standout theme from the event was the importance of building trust in a data rich retail environment. Read more...

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13 May 2019

International VM Awards 2019 winners named at #RetailEXPO19

The winners of the International VM Awards 2019 were announced on the Store Design and Experience Stage at RetailEXPO, attracting an international audience of retailers, shopping centres companies and design agencies. Read more...

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13 May 2019

Best in global visual merchandising awarded

The winners of the 2019 International Visual Merchandising (VM) Awards were announced at the RetailEXPO, a European retail trade event, in London earlier this month. Read more...

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12 May 2019

TAKING A STAND AT RETAIL EXPO 2019

Resolute Retails Solutions has recently returned from Olympia, in London, where we were exhibiting at RetailEXPO 2019. Packed with innovation and quality, the exhibition certainly lived up to its reputation as one of the most significant shows in the retail sector. Read more...

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10 May 2019

Event Review: RetailEXPO 2019 – Brick and Mortar stores aren’t going extinct – they’re evolving

You could be forgiven that set against the retailpocalypse narrative the media loves to vaunt only a masochist would want to put themselves through two days of this. Far from it. It was a packed, vibrant affair that put the record straight with equal measures of realism and optimism. Read more...

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10 May 2019

Customer Experience Wins Game, Set and Match!

You could be forgiven that set against the retailpocalypse narrative the media loves to vaunt only a masochist would want to put themselves through two days of this. Far from it. It was a packed, vibrant affair that put the record straight with equal measures of realism and optimism. Read more...

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10 May 2019

RetailEXPO 2019 Review

Illuma would like to say a huge thankyou to all who visited us at the 2019 RetailEXPO show! This was the fourth year that Illuma have exhibited at the RetailEXPO and we are pleased to announce that it was an overwhelming success... Read more...

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10 May 2019

RetailEXPO19 - Relive the best moments from the show

“We touch everybody’s life in every country of the world.” Relive the best moments from #RetailEXPO19 and hear our own Ian Benn, Lee Jones and Nick Adams explain why some of the world’s biggest retailers rely on us for a frictionless payment experience. Watch video...

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9 May 2019

Physical stores – the place to meet your tribe

In a digital world, stores still have a place as community hubs, representatives from Lego, Vans and M&Ms told Retail Expo. Read more...

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9 May 2019

RetailEXPO: the overview - AVTV on Demand

AV Magazine's video production team talks to exhibitors and visitors at RetailEXPO, Europe’s leading event for retail technology, design and digital signage. Watch video...

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9 May 2019

#RetailEXPO19 The future of the high street

The leader of the British Retail Consortium (BRC) has dismissed fears about the death of the high street in the UK. Read more...

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9 May 2019

RetailEXPO Delivers Even More Value For Retail Professionals Thanks to its New Unified Show Format

RetailEXPO, Europe’s leading retail trade show, celebrated tech innovation and design inspiration, bringing in more visitors from senior level retailers and brands than ever before. Read more...

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9 May 2019

Creative Retail Awards Shortlist announced at RetailEXPO

The Creative Retail Awards, which recognise and reward innovation and excellence in worldwide retail design, released the shortlist for their 2019 Awards at RetailEXPO, Olympia London last week. Read more...

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9 May 2019

Top 3 Insights from RetailEXPO 2019

Last week we attended RetailEXPO, formerly RBTE, RDSE and RDE, in London. We’ve attended RBTE for the last several years, so we were interested to see how this new event would compare. Read more...

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8 May 2019

RetailEXPO Announces Nominees for 2019 POPAI Awards

Nominees for the 2019 POPAI Awards, which seek to reward creativity, innovation and best practice in retail marketing, have been announced at the first day of RetailEXPO. Read more...

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8 May 2019

Video: Justin King on the retailpocalypse

Kings chats to Essential Retail’s sister publication, Retail Design World, about the radical change to both retail and consumers impacted by convenience and online, arguing that there is still life in traditional retail such as supermarkets. Watch interview...

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8 May 2019

RetailEXPO delivers even more value for retail professionals thanks to new unified show format

RetailEXPO celebrated tech innovation and design inspiration, bringing in more visitors from senior level retailers and brands than ever before. Read more...

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8 May 2019

Video: Justin King on the retailpocalypse

Vice chairman of private equity firm, Terra Firma, Justin King, outlines the changing world of retail and how with change comes great opportunity for retail. Kings chats to Essential Retail’s sister publication, Retail Design World, about the radical change... Read more...

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8 May 2019

Creative Retail Awards Shortlist announced at RetailEXPO

The Creative Retail Awards, which recognise and reward innovation and excellence in worldwide retail design, released the shortlist for their 2019 Award at RetailEXPO, Olympia London last week. Read more...

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8 May 2019

RetailEXPO Announces Winners of 2019 Student Design Awards

The winners of the 2019 Retail Design Student Awards, which aims to inspire and inform the next generation of store designers, were announced by RetailEXPO, Europe’s leading retail trade event, today. Read more...

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8 May 2019

RetailEXPO delivers even more value for retail professionals thanks to its new unified show format

RetailEXPO, Europe’s leading retail trade show, celebrated tech innovation and design inspiration, bringing in more visitors from senior level retailers and brands than ever before. Read more...

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8 May 2019

Top 5 most exciting technologies at Retail Expo 2019

Every year for two days the world’s leading retail technology experts diverge on Kensington Olympia for a cacophony of intelligent robots, mind bending digital signs, holograms, fingerprint scanners and virtual reality headsets. Read more...

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8 May 2019

RetailEXPO 2019 review: Retailpocalypse, last mile issues and innovative tech

RTIH brings you highlights from RetailEXPO 2019, which took place in London last week. Read more...

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8 May 2019

Retailers are ‘shooting themselves in the foot’

Speaking at the RetailEXPO in London, Justin King, who led the supermarket chain from 2004-2014, warned that bricks and mortar retailers were inadvertently driving customers online channels by participating in discounting events such as Black Friday. Read more...

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8 May 2019

RetailEXPO Announces Winners of 2019 International Visual Merchandising Awards

Winners of the 2019 International Visual Merchandising Awards, which celebrates the very best of the world’s window dressings, POP and displays, were announced by RetailEXPO, Europe’s leading retail trade event, today. Read more...

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7 May 2019

RetailEXPO 2019 - Relaunching the D4R brand

If you kept an eye on our social media channels last week, you will have seen us documenting our time at RetailEXPO 2019. Read more...

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7 May 2019

#RetailEXPO19 Innovate or die says MediaMarktSaturn's Martin Wild

Robots to guide us, artificial intelligence, and augmented and virtual reality merging with on- and offline worlds are just some of the new technologies that are set to change the shopping experience. Read more...

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7 May 2019

Creative Retail Awards – 2019 Shortlist

The Creative Retail Awards, which recognise and reward innovation and excellence in worldwide retail design, released the shortlist for their 2019 Awards at RetailEXPO, Olympia London last week. Read more...

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7 May 2019

RetailEXPO: What’s the in-store POS of the future?

A RetailEXPO panel discussion on Thursday 2 May examined the challenges, options and opportunities. A major issue all participants said they face is the uncertainty of which technology and processes will be most widely adopted in the future. Read more...

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7 May 2019

#RetailEXPO19 Know what tech is for before investing say retailers

Technology is all too often imported into the retail space without really understanding what it’s for, or what purpose it needs to solve. This was one of the main conclusions from a panel of experts speaking about the utilisation of technology on day two of RetailEXPO. Read more...

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7 May 2019

RetailEXPO delivers even more value for retail professionals thanks to its new unified show format

RetailEXPO, Europe’s leading retail trade show, celebrated tech innovation and design inspiration, bringing in more visitors from senior level retailers and brands than ever before. Watch interview...

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7 May 2019

Video: Michel Roux Jr talks restaurants and the high street

Michel Roux Jr talks to Essential Retail's editor, Caroline Baldwin, about the restaurant industry and how independent eateries may be key to breathing life back into Britain's high streets. Watch interview...

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7 May 2019

“MILLIONS OF OPPORTUNITIES TO GET IT WRONG AND LOTS OF COMPLEXITY TO GET RIGHT!” OUR RETAIL EXPO 2019 ROUND-UP

Conferences, stands, thousands of visitors and, of course, the obligatory appearance from Pepper the Robot – it can only be RetailEXPO! Watch video...

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7 May 2019

#RetailEXPO19 Asda drives community engagement to know customers better

Fighting child poverty, mystery shopping, and helping shoppers to save money and live better, are just some of the ways Asda is connecting with customers and communities. Read more...

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7 May 2019

Retail faces up to digitally-enabled reality

Former Sainsbury’s CEO Justin King poured scorn on the power of online to disrupt the retail industry last week. But it was apparent that retailers are feeling pressure to digitise the customer experience. Read more...

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7 May 2019

RetailExpo: What sustainability means to retailers

In the aftermath of the Extinction Rebellion protests across the UK, retailers are starting to realise a roused subject may bring change to the industry. RetailEXPO took place last week & saw speakers share thoughts on what sustainability means to retailers. Retail Gazette visited to hear from the experts. Read more...

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7 May 2019

#RetailEXPO: Retail is still incredibly exciting, says Simon Calver

The rise of the small innovator, and fundamental changes in society and the corporate world, is removing the long-held strategic advantage of large companies. Read more...

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7 May 2019

#RetailEXPO19 More digital screens for Asda after George trial

Supermarket giant Asda is using digital screens to improve the customer experience and boost footfall, conversion and engagement at its stores. Read more...

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6 May 2019

RetailEXPO: Breaking down last mile challenges and opportunities

Retailers’ attempts to compete with Amazon over the last mile and cash in on Black Friday have led to a major logistics headache. That was a key takeaway from a discussion panel at RetailEXPO yesterday, involving AO.com and Mamas & Papas. Read more...

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5 May 2019

RetailEXPO 2019 Highlights

Last week, Olympia London was once again the focal point of the retail industry, as retailers and exhibitors gathered for RetailEXPO 2019. This year’s event was centred around ‘energising retail’, overcoming the current challenges and ultimately leveraging the opportunities... Read more...

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5 May 2019

RetailEXPO 2019: Why We Are The Lucky Ones

This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London's Olympia. Read more...

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3 May 2019

FreedomPay RetailEXPO 2019

Relive RetailEXPO with FreedomPay. Read more...

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3 May 2019

Experts blame politicians for High Street woes

A panel of retail experts took aim at the national and local government as they debated strategies to tackle the challenges faced by the UK’s High Streets. Read more...

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3 May 2019

#RetailEXPO19: Expert panel declares industry and country unprepared for PSD2

At RetailEXPO in Olympia, London, on May 1 2019, a panel of experts discussed the latest edition of the Payment Services Directive (PSD2) due to become law in September 2019 and unanimously agreed that both the industry and the country are not ready for PSD2. Read more...

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3 May 2019

EDITORIAL How retailers are evolving their businesses in the face of competition, online growth, and Brexit uncertainty

Justin King formerly chief executive of Sainsbury’s, says current circumstances do not add up to a ‘retailapocalypse’. Rather, he argued, speaking at Retail Expo this week, it’s all part of the fast change that is always taking place in retail. Read more...

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3 May 2019

RetailEXPO: Michel Roux Jr on serving up memorable customer experiences

“To make it in today’s high street or restaurant business, you must stay true to your roots,” Michel Roux Jr told a packed auditorium at RetailEXPO 2019 this week. “Be timeless, be classic, but at the same time you have to evolve within that...” Read more...

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3 May 2019

RetailEXPO 2019 Show Video

Thanks to everyone that attended and visited us at RetailEXPO 2019. Here are our highlights from this years show. Watch video...

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3 May 2019

A BIG WEEK FOR COMMUNISIS AT THE RETAILEXPO 2019

RetailEXPO is the major conference and exhibition taking place in the calendar where brands, retailers and suppliers come together to look at the future of retail both in the UK and globally. Read more...

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3 May 2019

RetailEXPO 2019 Roundup

The future of the High Street, cutting edge in-store technology, new payment methods and trying to keep up with e-commerce giants were among the topics covered at this year’s RetailEXPO. Read more...

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3 May 2019

#RetailEXPO19: Robots to take – but also create – jobs on the high street

In a panel discussing whether robots will replace humans in retail, three industry experts debated how essential AI, automation and robotics will be to the retail industry and discussed how robots will change the role of the human. Read more...

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3 May 2019

RetailEXPO 2019 Wrap-Up – what we learnt

RetailEXPO has fast become a highlight in the European retail calendar and this year’s event was another fantastic showcase for the latest in technology, design and innovation. Read more...

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3 May 2019

How click and collect and returns fit into M&S’ ambition to make a third of its sales online

Neil Phillips, head of digital retail operations at M&S speaking alongside Doddle chief technology officer Gary O’Connor at Retail Expo this week, said picking from stores is now “crucial to retailers’ success if we want to reduce distance and improve time." Read more...

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3 May 2019

RetailEXPO: 6 things I learned at Retail EXPO 2019

The rate of innovation in retail tech continues at high speed – grounds for optimism amidst all the gloom over store closures. The problem for retailers is, how the hell do they build a plan with so many options? Read more...

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2 May 2019

#RetailEXPO19: Lego ‘surprised’ at profitability of stores

Speaking at RetailEXPO19 Simone Sweeney, VP of global retail development at The Lego Group, said the company’s store estate is “surprisingly profitable”. Read more...

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2 May 2019

#RetailEXPO19: Consider emotional engagement in customer experience

Why do brands so often default to idolising 'hero' figures - the global megastar in their sector - when their in-store experiences actually need to resonate with customers more at an everyday 'human' level? Read more...

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2 May 2019

Learnings from Retail Expo 2019

RetailEXPO is Europe’s leading event for retail technology, design and digital signage, providing innovation, stimulation, thought leadership and relevance in today's omnichannel marketplace. Read more...

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2 May 2019

#RetailEXPO19: Moonpig places emotion at centre of brand refurb

Moonpig has bolstered brand consideration by 5% only three months after launching a new brand proposition centred around emotion, according to Moonpig brand director Jo McClintock. Read more...

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2 May 2019

#RetailEXPO19 Daring to be different at The Sports Edit

An entrepreneur is making waves in the activewear market by combining a physical retail experience with community engagement. Read more...

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2 May 2019

Technology Insights from RetailEXPO 2019 | #RetailEXPO19 | Retail Assist Vlog

See retail technology insights from NearSt, Mercaux, CloudCasting, Qudini, Inovretail and more from RetailEXPO 2019 at London Olympia. Watch video...

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2 May 2019

#RetailEXPO19: Amazon’s Michael Hines on virtual reality’s shortcomings

Michael Hines, developer evangelist at Amazon, is unconvinced about pitches he receives about virtual reality because they often fail to answer true customer needs. Read more...

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2 May 2019

Andy Murray of Asda on why the UK retail market is the most competitive in the world, and on improving the customer journey

#RetailEXPO19: Digital helping Costa Coffee reimagine employee learning

Costa Coffee is shifting its focus away from pushing content to employees as part of an education process and is instead looking at sharing information that helps them perform their roles better. Read more...

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2 May 2019

#RetailEXPO19: Bringing Macy's window displays up to date

Christmas definitely came early on day two of Retail Expo, as delegates were left enchanted hearing Macy's national director, window presentation, Roya Sullivan discuss the creation of some of the department store's most iconic holiday season displays. Read more...

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2 May 2019

#RetailEXPO19: Halfords app revolutionises area manager store visits

Visiting stores was an inefficient process for area managers at Halfords who were predominantly using paper and email to manage the task but with the introduction of a dedicated app it has been fully streamlined. Read more...

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2 May 2019

#RetailEXPO19 No 'retailpocalypse' says bullish Justin King

Former Sainsbury’s CEO Justin King has dismissed the idea that there is a ‘retailpocalypse’ in the UK, saying he is “bullish’ about the future of the retail sector - though he thinks that the current distinction between physical stores and online channels is already ceasing to be relevant. Read more...

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2 May 2019

#RetailEXPO19: JML boss hails cost effectiveness of TV advertising

Consumer products company JML still receives a better return on investment (ROI) from television than its other marketing channels despite the decline in linear TV watching, according to chief executive Ken Daly. Read more...

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2 May 2019

#RetailExpo19 Shopping centres must offer experiences over things

Retailers will need to "rise to the challenge of consumers wanting to do more rather than buy more," according to Kathryn Malloch, group head of customer experience at Hammerson Property, the group that runs 42 retail destinations across Europe, including London's Brent Cross and Grand Central in Birmingham. Read more...

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2 May 2019

#RetailEXPO19: Subscription models are a marketing not retail business

The dynamics of subscription models mean they should not be seen in the light of a traditional retail business, according to WufWuf chief executive Umul Ilhan. Read more...

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2 May 2019

#RetailEXPO19: Remain original with standardised design

"Locally relevant, globally aware," - this is the motto Yum! Brands KFC says it uses to solve the tricky problem of designing its restaurants in a way that meet both the different cultural and developmental needs of different countries, while also staying true to its 'Always Original' traditional brand values. Read more...

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2 May 2019

#RetailEXPO19: OpenTable talks online reviews and the empowered consumer

The rise of digital platforms has placed greater power into the hands of consumers, but rather than fear this companies should harness it. One company with a great deal of experience in this area is OpenTable... Read more...

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2 May 2019

NearSt picks up RetailEXPO innovation award

RetailEXPO, taking place today in London, has named NearSt as the winner of its 2019 Innovation Awards. Read more...

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1 May 2019

#RetailEXPO19: Demand for pre-loved goods boosting British Heart Foundation

British Heart Foundation is benefitting from its implementation of new technology that is helping it to better satisfy growing demand for pre-loved clothing and other goods. Read more...

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1 May 2019

#RetailEXPO19: Experience, trust and loyalty key to customers

Speaking at Essential Retail’s breakfast briefing in London, a panel led by editor, Caroline Baldwin, discussed the concept of retailers working harder to attract customers to their brand, but shop on the customer’s terms. Read more...

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1 May 2019

#RetailEXPO19: Justin King rejects talk of ‘retailpocalypse’

M&S non-exec director and former boss of Sainsbury’s Justin King says he does not think the industry is in the midst of a “retailpocalypse” and takes a “much more bullish” view. Read more...

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1 May 2019

#RetailEXPO19: Alibaba on moving beyond omnichannel with Fresh Hippo

David Lloyd, managing director of UK & Nordics at Alibaba Group, says Alibaba does not talk about omnichannel and instead thinks in terms only of the retail experience. regardless of the channel. Read more...

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1 May 2019

#RetailEXPO19: NatWest reduces charges through Open Banking launch

Open Banking legislation is providing an opportunity for the creation of new lower-cost payment methods with NatWest set to launch its own solution shortly. Read more...

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1 May 2019

#RetailEXPO19: River Island mulls RFID-driven tech evolution

Martin Speed, safety and loss program manager at River Island, has revealed the retailer is considering a slew of RFID-based innovations. Read more...

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1 May 2019

NearSt wins Innovation Awards at RetailEXPO 2019

The real-time local inventory start-up aims to help high-street retailers drive customers into store by opening up stock levels in individual shops. NearSt integrates with a retailer’s POS to identify available stock and then connects this information with local shoppers who are searching on their mobile in real-time. Read more...

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1 May 2019

#RetailEXPO19 Retail Design Student Awards winners named

The winners of the fifth annual Retail Design Student Awards have been announced at RetailEXPO. Read more...

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1 May 2019

#RetailEXPO19: Working with smaller suppliers requires risk evaluation

Retailers have to increasingly drive innovation through their businesses and the obvious route is by tying up with smaller agile providers. However, care must be taken in selecting the right company and considering if it is a better option than sticking with the incumbent supplier. Read more...

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1 May 2019

#RetailEXPO19: Vodafone formalises innovation pipeline

Vodafone is successfully introducing initiatives into its business through a formalised innovation pipeline that cuts across its global footprint. To address the massive disruption in the industry Vodafone recognised the need to experiment more and introduced its ‘Digitali’ programme. Read more...

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1 May 2019

#RetailEXPO19: Brands need to go to organisational basics in an omni-channel experience

Brands are still failing to create a consistent omni-channel experience for consumers - and it's not only damaging sales, it's also destroying trust and lowering future expectations. This is the damning verdict of Kevin MacArthur, creative director, Smyths Toys Superstores. Read more...

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1 May 2019

#RetailEXPO19: Enabling customer missions aids brands

Turning around flattening sales; retrying to establish a 'food on the go' strategy; and introducing a brand into the UK that few had heard of. On the face of it, not much would appear to unite the issues facing Dutch retailer HEMA, food retailer The Co-Op, and Italian outdoor clothes brand, Napapijri, respectively. Read more...

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1 May 2019

#RetailEXPO19: Brand experts must find way to 'talk to shoppers'

Which price label creates more sales – the one that says “was £8.00, now £5.99” (where £5.99 is in a larger font); or “was £8.00, now £5.99” – where the £8.00 font is larger? To the surprise of many delegates listening to Iona Carter, founding director, Tracer Insight Consulting, on day one of Retail Expo, the answer was not what they thought. Read more...

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30 April 2019

RetailEXPO showcases game changing tech

RetailEXPO, which kicks off in London tomorrow, has announced a series of show features that will flag up tech innovation and disruptive startups. Read more...

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29 April 2019

Retail Ramble podcast: Start-up Safari @RetailEXPO 2019

Essential Retail sits down with Baringa to chat about the start-ups featuring on the Start-up Safari at RetailEXPO 2019 on 1 & 2 May. Listen to podcast...

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25 April 2019

RetailEXPO 2019 speaker Katie Baron of Stylus on Gen Z shoppers

Gen Z is distinctly different to any previous demographic because it’s the first generation of true digital natives, a group for whom technological change and social media, but also a volatile economic climate and an inherent sense of individualism, have reshaped the way they think, communicate and consume in comparison to their predecessors. Read more...

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17 April 2019

RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first

“Putting customers first in our decision making has always been at the forefront of our thinking in ASDA,” says Murray in an interview for Retail Design World. Read more...

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15 April 2019

RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM

If you happened to be in New York City between 24 March and 7 April this year, you may have been fortunate enough to experience the out-of-this-world flora extravaganza at Macy’s Herald Square... Read more...

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15 April 2019

RetailEXPO 2019: Unlock a bright future in retail

What’s next in retail? For those in search of answers, the RetailEXPO show in London is just the place to experience all the trending, ground-breaking ideas of the future. Practical solutions to the challenges of today and tomorrow are at the heart of this much-anticipated show. Read more...

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12 April 2019

Are you winning the customer experience stakes? Retailers told: ‘be exciting or face the consequences!’

It has quickly become a retail sector mantra — bricks-and-mortar retail isn’t dead, boring retail is dead. Such is the consumer demand for increasingly friction-free and information-rich customer experiences that retailers who answer the call for excitement and innovation are flourishing while resistors are falling by the wayside. Read more...

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11 April 2019

RetailEXPO’s 2019 Innovation Awards shortlist announced

The highly competitive RetailEXPO Innovation Awards celebrate vendors whose innovative products and services present visionary ideas on how retailers can re-energise their operations to deliver enhanced customer experience across their business, from in-store design and digital signage, to payment solutions, biometrics and robotics. Read more...

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11 April 2019

RetailEXPO’s 2019 Innovation Awards shortlist announced

RetailEXPO, Europe’s leading retail trade show that brings together Reed’s three leading trade shows – RBTE, RDE and RDSE – in to a new single show format, has announced the shortlist for its 2019 Innovation Awards. Read more...

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11 April 2019

RetailEXPO Innovation Awards shortlist announced

The awards celebrate vendors whose innovative products and services can re-energise operations to deliver enhanced customer experience, from in-store design and digital signage, to payment solutions, biometrics and robotics. Read more...

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10 April 2019

RetailEXPO Innovation Awards champion groundbreaking solutions

All ten shortlisted exhibitors will be featured on the ‘Innovation Awards Wall’ at the show. They will also be featured as part of guided tech tours. The tours will take retailers and brands to their stands throughout the day for a three-minute elevator pitch of their solutions. Read more...

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10 April 2019

RetailEXPO announces Innovation Awards shortlist 2019

The ten shortlisted companies will feature on the ‘Innovation Awards Wall’ at the RetailEXPO at London Olympia on 1 & 2 May, with the final winner being announced on the first day of the show. Read more...

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10 April 2019

RetailEXPO Innovation Awards 2019: Shortlist announced

The shortlist has been announced for the RetailEXPO Innovation Awards 2019 – with winners due to be announced live at the event, which is held from 1-2 May. Read more...

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8 April 2019

Is there still a place for cash in these digital times?

RetailEXPO report reveals that UK shoppers are demanding faster in-store payments that replicate ‘one-click’ transactions online. Read more...

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6 April 2019

Speed, choice, security are key payment considerations, RetailEXPO

Brits are demanding faster in-store payments that replicate ‘one-click’ transactions online, new research from RetailEXPO reveals. And this could send Bitcoin et al into the mainstream. Read more...

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6 April 2019

Speed, choice, security are key payment considerations, RetailEXPO

Brits are demanding faster in-store payments that replicate ‘one-click’ transactions online, new research from RetailEXPO reveals. And this could send Bitcoin et al into the mainstream. Read more...

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21 March 2019

RetailEXPO Announces Shortlist for 2019 International VM Awards

The shortlist of entries for the 2019 International Visual Merchandising (VM) Awards, which celebrates the very best of the world’s window dressings, POP and displays, was announced by RetailEXPO, Europe’s leading retail trade event, today. Read more...

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18 March 2019

International VM Awards 2019 shortlist announced

Best retailers for in-store and online customer experience revealed in new RetailEXPO report.

The shortlisted entries for The International VM Awards has been revealed. The final entries will be on show at RetailEXPO 2019, where the winners will be announced. Read more...

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March 2019

All you need to know about RetailEXPO!

We are pleased to present an interview with Matt Bradley, Event Director of RetailEXPO. This fair will take place in London from May 1 to 2, 2019. Read more...

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4 March 2019

Explore the future of bricks and mortar retail

Aspirational in-store environments are key for an industry that is changing. RetailEXPO 2019 showcases the brands, suppliers and innovators that are leading the way. Read more...

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12 March 2019

Ex-Sainsbury’s CEO, Justin King CBE, Announced as Keynote Speaker at RetailEXPO

Justin King CBE, ex-CEO of Sainsbury’s and recently appointed NED at M&S, has been announced as the keynote speaker for RetailEXPO, Europe’s leading retail solutions show. Read more...

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6 March 2019

Ex-Sainsbury’s CEO, Justin King CBE, announced as keynote speaker at RetailEXPO

King’s keynote session, ‘Cutting through the hype: Is this really a retailpocalypse?’, will examine the macroeconomic factors and trends impacting retailers – from consumer spending figures and the rise of internet shopping, to the implications of the current economic climate and the fallout from Brexit. He will provide insight into navigating market turbulence and look ahead to retail in 2020 and beyond. Read more...

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6 March 2019

Ex-Sainsbury’s CEO, Justin King CBE, announced as keynote speaker at RetailEXPO

Justin King CBE, ex-CEO of Sainsbury’s and recently appointed NED at M&S, has been announced as the keynote speaker for RetailEXPO, Europe’s leading retail solutions show. Read more...

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3 March 2019

The Sunday Social – Retail news round-up

@TheRetailEXPO: ANNOUNCING Justin King CBE, Former CEO of Sainsbury's will be headlining at #RetailEXPO19! See more about Justin's session 'Cutting through the hype – Is this really a retailpocalypse?' & register for free here https://bit.ly/2BWLYJe. Read more...

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28 February 2019

Shopper experience better in-store than online - with one exception - finds RetailExpo research

Best retailers for in-store and online customer experience revealed in new RetailEXPO report.

The event, part of the same parent company as Retail Design World, commissioned exclusive research involving 2,000 consumers, for its report One Vision: How to Re-Energise Retail in 2019 And Beyond. Customers were asked to rate the customer experience provided by both physical and online retailers. Read more...

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26 February 2019

Re-Energising Retail: Who’s Winning in the CX Stakes?

Best retailers for in-store and online customer experience revealed in new RetailEXPO report.

Retailers’ in-store customer experience (CX) was better than online, the latest report from RetailEXPO revealed – with one exception; Amazon. Read more...

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25 February 2019

Grocers top in-store CX, according to RetailEXPO report

Grocers are delivering the best in-store customer experience (CX), according to research for RetailEXPO.

The research of over 2,000 UK consumers concluded that Tesco was the best retailer for CX, with 23% of shoppers citing the grocer for in-store satisfaction. Hot on its heels was Sainsbury’s (18%), Asda (17%), M&S (15%) and Aldi and Morrisons in joint fifth place (14%). Read more...

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23 February 2019

The retail technology week in quotes

“From a technology perspective, the top three for in-store CX in our report - Tesco, Sainsbury’s and Asda - have all explored ways to reduce friction at the checkout, which is consistently a top pain point for shoppers, using either self-service, mobile app payment, or other methods to speed up transactions and give consumers purchasing control. It seems everyone’s looking for that Amazon Go-like showstopper,” says Matt Bradley, Event Director at RetailEXPO. Read more...

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21 February 2019

Tesco, Amazon top RetailEXPO CX poll

“From a technology perspective, the top three for in-store CX in our report - Tesco, Sainsbury’s and Asda - have all explored ways to reduce friction at the checkout, which is consistently a top pain point for shoppers, using either self-service, mobile app payment, or other methods to speed up transactions and give consumers purchasing control. It seems everyone’s looking for that Amazon Go-like showstopper,” says Matt Bradley, Event Director at RetailEXPO. Read more...

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21 February 2019

Supermarkets top customer experience poll

Retailers’ in-store customer experience (CX) is better than online, according to RetailEXPO research, with one exception; Amazon.

The industry event’s organising company surveyed over 2,000 UK consumers, revealing that Tesco delivered the best in-store experience (according to 23 per cent of respondents), followed by Sainsbury’s (18 per cent) and Asda (17 per cent). Read more...

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19 February 2019

RetailEXPO 2019: Visitor registration now open

RetailEXPO, which unifies three leading retail shows - RBTE, RDSE and RDE - into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registration. Read more...

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17 February 2019

RetailEXPO 2019: Visitor Registrations Now Open

RetailEXPO, Europe’s leading retail solutions show, which unifies Reed’s three leading retail shows, RDE, RDSE and RBTE, into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registrations. Read more...

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14 February 2019

RetailEXPO set for May, register today

RetailEXPO, formerly Retail Business Technology Expo, has announced that visitor registrations for its 2019 show are now open, with over 100 speakers, including Lego, Naked Wines and Asda, so far confirmed as part of the expo programme. Read more...

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13 February 2019

RetailEXPO 2019: Visitor registration now open

RetailEXPO, Europe’s leading retail solutions show, which unifies Reed’s three leading retail shows, RDE, RDSE and RBTE, into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registration. Read more...

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13 February 2019

RetailEXPO 2019: Visitor registration now open

RetailEXPO, Europe’s leading retail solutions show, which unifies Reed’s three leading retail shows, RDE, RDSE and RBTE, into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registration. Read more...

More

13 February 2019

RetailEXPO 2019: Visitor registration now open

RetailEXPO, Europe’s leading retail solutions show, which unifies Reed’s three leading retail shows, RDE, RDSE and RBTE, into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registration. Read more...

More

13 February 2019

RETAILEXPO 2019: VISITOR REGISTRATIONS NOW OPEN

RetailEXPO, Europe’s leading retail solutions show, which unifies Reed’s three leading retail shows, RDE, RDSE and RBTE, into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registrations. Read more...

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11 February 2019

RetailEXPO releases conference details

The RetailEXPO, formerly Retail Business Technology Expo, conference programme is now live.

This involves six stages and 150+ speakers sharing case studies, ideas and best practice across tech, design and digital signage. Read more...

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4 February 2019

Quinine’s Founder Ian Johnston to Judge RetailEXPO’s 2019 Retail Design Student Awards

Leading experience consultancy Quinine is happy to announce that Founder Ian Johnston has been invited to join the judging panel for the Retail Design Student Awards 2019. Read more...

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26 January 2019

The 2019 International Visual Merchandising Awards Open for Entries

Call for entries are open for the 2019 International VM Awards at RetailEXPO, which recognises and rewards the very best examples of visual merchandising from around the world and across all sectors of retail. Read more...

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21 January 2019

The 2019 International Visual Merchandising Awards Open for Entries

Call for entries are open for the 2019 International VM Awards at RetailEXPO, which recognises and rewards the very best examples of visual merchandising from around the world and across all sectors of retail. Read more...

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17 January 2019

Call for entries: The International VM Awards

Entries are now being accepted for The International VM Awards 2019, the scheme that recognises and rewards the very best examples of visual merchandising from around the world. Read more...

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17 January 2019

Call for entries: The International VM Awards

Entries are now being accepted for The International VM Awards 2019, the scheme that recognizes and rewards the very best examples of visual merchandising from around the world. Read more...

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16 January 2019

Retail Design Student Awards past entrants: Roxanne Stone

Seven months out of college, Roxanne Stone has already achieved her ‘dream job’. As a junior designer at branded interiors consultancy 20.20, she has worked on the revamp of London’s Odeon Leicester Square, Tui cruise ships, Arsenal’s Emirates stadium in North London and an Ugg store. Read more...

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18 December 2018 issue

RetailEXPO 2019, Olympia London, 1-2 May 2019

Reed's three retail shows will transform into a single event, RetailEXPO, to bring together over 15,000 retailers, brands, retail design businesses and tech exhibitors to the 2019 show. Read more...

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December 2018 issue - page 8

RetailEXPO 2019, Olympia London, 1-2 May 2019

Retail Design Expo, Retail Business Technology Expo and Retail Digital Signage Expo will unite under one name for 2019 - RetailEXPO. The new format will bring together more than 15,000 retailers, tech exhibitors and retail design businesses. Read more...

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December 2018 / January 2019

RetailEXPO 2019

Retail Design Expo (RDE), the UK’s leading event for innovation in retail design, marketing and VM from Reed Exhibitions, will combine with Retail Digital Signage Expo (RDSE) and Retail Business Technology Expo (RBTE), Europe’s largest retail solutions show, as one unified show for 2019, to mirror the transformation being seen in the retail industry and better meet the needs of its show audiences. Read more...

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23 November 2018

Reed consolidates retail shows into single event

The move to unify the three retail trade shows, which previously co-located, is based on independent research, with Reed talking to over 150 senior retailers and brands that represent the shows’ audiences. The findings revealed greater need for collaboration amongst retail teams, with tech, marketing and design working more closely together to deliver enhanced customer experience and the emergence of customer-specific teams and roles. Read more...

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22 November 2018

Retail Business Technology Expo rebrands as RetailEXPO

Retail Business Technology Expo (RBTE) will combine with its Retail Digital Signage Expo (RDSE) and Retail Design Expo (RDE) offshoots as a single unified show, RetailEXPO, in 2019. Read more...

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21 November 2018

RBTE combines with RDSE and RDE to become RetailEXPO

Retail Business Technology Expo (RBTE) has combined with Retail Digital Signage Expo (RDSE) and Retail Design Expo (RDE). The unified show will be held at London’s Olympia on May 1 & 2 2019 and will see 15,000 retailers, tech vendors and designers attend the event featuring brand new start-up zones, as well as enhanced visitor navigation. Read more...

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21 November 2018

RDE combines with RDSE and RBTE to become RetailEXPO

Retail Design Expo is to unite with Retail Business Technology Expo and Retail Digital Signage Expo as a single event – called RetailEXPO – in 2019. The show is expected to bring over 15,000 retailers, brands, designers and suppliers together. Read more...

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21 November 2018

RBTE WILL COMBINE WITH RDSE AND RDE AS A SINGLE UNIFIED SHOW, RETAILEXPO, IN 2019

Retail Business Technology Expo (RBTE), Europe’s largest retail solutions show from Reed Exhibitions, will combine with Retail Digital Signage Expo (RDSE) and Retail Design Expo (RDE), the UK’s leading event for innovation in retail design, as one unified show for 2019 to mirror the transformation being seen in the retail industry and better meet the needs of its show audiences. Read more...

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For articles prior to November 2018 please visit our news archive.

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