2020 Agenda

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  • Breakfast Briefing: Women in Retail

    Thursday08:00 - 10:0030 Apr 2020
    Special Events

    Essential Retail is delighted to be hosting its first ever Women in Retail networking event at RetailEXPO, taking place on Wednesday 30th April at Olympia Londo...

    • Language: English

  • Marketing + Branding Stage - Chair’s Welcome

    Thursday10:00 - 10:1030 Apr 2020
    Marketing + Branding Stage

    Short introduction from the Chair.

    • Language: English

  • Payments Stage - Chair’s Welcome

    Thursday10:05 - 10:1530 Apr 2020
    Payments Stage

    Opening remarks from the Chair

    • Language: English

  • The rise of in-house design teams – Why do it, and how to build a team that scales

    Thursday10:10 - 10:4030 Apr 2020
    Marketing + Branding Stage

    As retailers try to keep up with the global marketplace and shifting customer expectations, the importance of strong, consistent brand experiences in creative a...

    • Language: English

  • Headline Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • Delivering innovation across the business with agile software development

    Thursday10:10 - 10:4030 Apr 2020
    IT + Operations Stage

    Customer behaviours are evolving and retailers need to be able to evolve with them in order to survive. They must innovate rapidly, fail often, and scale fast i...

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • CASE STUDY: Buy now, pay later – Instalments offering the ultimate try before you buy solution

    Thursday10:15 - 10:4530 Apr 2020
    Payments Stage

    There have been a wave of new payments innovations to accommodate evolving shopping patterns and needs, including a recent surge in the uptake of instalment pay...

    • Language: English

  • KEYNOTE: Big Data, Big Questions, Big Results – Unlocking the power of data analytics in retail

    Thursday10:15 - 11:0530 Apr 2020
    Headline Stage

    Some say data is now more valuable than oil. From understanding and predicting customer behaviour, to identifying efficiencies, and informing strategy, increasi...

    • Language: English

  • CASE STUDY: The deposit return scheme and reverse vending – Where sustainability, technology and instore experience meet

    Thursday10:15 - 10:4530 Apr 2020
    In-Store Experience Stage

    The UK is changing the way it recycles. In April 2021, Scotland is set to launch a new deposit return scheme and England & Wales are expected to follow in 2023....

    • Language: English

  • Transforming Tottenham Hotspur Stadium Retail Experience with HP

    Thursday10:30 - 10:5530 Apr 2020
    TrIED It Talks

    Completed and opened in Spring 2019, the Tottenham Hotspur stadium kicks the London football club into the European big leagues. The stadium has been acclaimed ...

    • Language: English

  • PEOPLE MASTERCLASS - Chair’s introduction

    Thursday10:30 - 10:4030 Apr 2020
    Masterclasses

    Short introduction from the Chair

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: People Power at River Island

    Thursday10:40 - 11:0530 Apr 2020
    Masterclasses

    River Island celebrated it’s 30th year on the high street last year. In that time, there has been an unprecedented amount of change. River Island has been able ...

    • Language: English

  • In the palm of their hands – Harnessing the spending power of mobile shoppers

    Thursday10:50 - 11:2030 Apr 2020
    Marketing + Branding Stage

    More than half of online retail sales are made through mobile devices (smartphones & tablets), and mobile accounts for ⅔ retail website traffic. With growing pe...

    • Language: English

  • PANEL: Mobile wallets providing secure, fast, and convenient payments

    Thursday11:00 - 11:3030 Apr 2020
    Payments Stage

    In an increasingly mobile-first society, it is not surprising that there has also been an increased adoption of mobile for payments, with volumes expected to re...

    • Language: English

  • CASE STUDY: Jigsaw’s successful omnichannel order management strategy

    Thursday11:00 - 11:3030 Apr 2020
    IT + Operations Stage

    Most of retailers are showing the same main concern: satisfy all orders, balance stocks, maximise profitability and offer a better customer service. To achieve ...

    • Language: English

  • PANEL: Harnessing data to improve store design, operations and customer experience

    Thursday11:00 - 11:3030 Apr 2020
    In-Store Experience Stage

    Collecting in-store data – what to measure in-store and technologies and solutions enabling data collection Overlaying and integrating data to get the full p...

    • Language: English

  • Sustainability and recycling in retail design

    Thursday11:05 - 11:3030 Apr 2020
    TrIED It Talks

    Vectorworks’ business is building software solutions that are intuitive, powerful, and practical for retail designers around the world. Using best-in-class 3D t...

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: Moving into the Store of the Future

    Thursday11:10 - 11:3530 Apr 2020
    Masterclasses

    As Browns celebrates its 50th year in 2020, the iconic retailer renowned for embracing the new in Fashion will open the doors to a revolutionary retail experien...

    • Language: English

  • Expect the unexpected – Technology trends driving retail in 2020 and beyond

    Thursday11:20 - 11:5030 Apr 2020
    Headline Stage

    This session will examine the latest technology trends in retail. Learn what technologies are creating the most value for customers and retailers, hear how reta...

    • Language: English

  • Introducing customer economics – Giving retailers the confidence to invest in customer acquisition to drive sustainable growth

    Thursday11:30 - 12:0030 Apr 2020
    Marketing + Branding Stage

    Retail has never been more competitive or complex. The new consumer economy demands digital proficiency, and truly understanding the metrics of online marketing...

    • Language: English

  • Delivering experiences at scale

    Thursday11:40 - 12:0530 Apr 2020
    TrIED It Talks

    Consistently delivering 'new' or 'improved' shopping experiences is now paramount to retaining loyal customers and ensuring unique brand engagements. With numer...

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: Learnings from our online solution to improve wellbeing in retail

    Thursday11:40 - 12:0530 Apr 2020
    Masterclasses

    In 2018, and in an industry first, seven UK retailers joined forces to address solutions for improving staff mental health. With expertise from Samaritans, they...

    • Language: English

  • POWER PANEL: Harnessing the potential of emerging payments and purchasing innovations

    Thursday11:45 - 12:3530 Apr 2020
    Payments Stage

    New payments technologies continue to emerge, disrupting the market and changing how transactions between retailers and consumers occur. This session will featu...

    • Language: English

  • PANEL: Omnichannel inventory management to improve customer experience, streamline supply chains and reduce costs

    Thursday11:45 - 12:3530 Apr 2020
    IT + Operations Stage

    Having a clear and accurate picture of your inventory is key for providing a good customer experience, optimising stock management, reducing costs, generating r...

    • Language: English

  • CASE STUDY: Best fit assets and innovation – Unlocking international market potential and accelerating brand growth

    Thursday11:45 - 12:1530 Apr 2020
    In-Store Experience Stage

    This session will examine why and how brands can tailor store formats and provide a variety of assets to fit customer needs and accelerate grow in different mar...

    • Language: English

  • PANEL: Innovating new business models to meet the expectations of ever-evolving consumers

    Thursday12:05 - 12:5530 Apr 2020
    Headline Stage

    Consumer behaviours and buying habits are shifting rapidly, and retailers must think about their business models to align to these changing priorities. The days...

    • Language: English

  • PEOPLE MASTERCLASS - PANEL: Leveraging technology to be tomorrow’s employer of choice

    Thursday12:10 - 12:5530 Apr 2020
    Masterclasses

    From the shop-floor sales assistant, to warehouse workers, to the CEO, as the retail industry evolves, so too must retail professionals. This panel will examine...

    • Language: English

  • PANEL: Improving relationships between retailers and brands to better satisfy shoppers

    Thursday12:10 - 12:5530 Apr 2020
    Marketing + Branding Stage

    Understanding the challenges of retailer-brand relationships How can brands market just as well to consumers despite being one extra step away from the consu...

    • Language: English

  • PANEL: Stores to support D2C brands

    Thursday12:30 - 13:2030 Apr 2020
    In-Store Experience Stage

    Rebecca Saunders, founder of new beauty retail concept Seekology, will be in conversation with Rebecca Morter from Lone Design Club, an independent designer con...

    • Language: English

  • Rich insights from thin air - how to ignite your business using data that is already there!

    Thursday12:50 - 13:1530 Apr 2020
    TrIED It Talks

    There is rich data, actionable data, data that can revolutionise your business decisions and your shoppers’ experience. Customers are walking by or coming in, a...

    • Language: English

  • PEOPLE MASTERCLASS - Chair’s closing remarks and end of People Masterclass

    Thursday12:55 - 13:0030 Apr 2020
    Masterclasses

    Closing remarks from the Chair

    • Language: English

  • WORKSHOP: An insider’s guide to deploying a successful workforce management project and saving £ millions!

    Thursday13:00 - 14:0030 Apr 2020
    Workshops

    Learn top tips from experts and companies who have made the journey on how to achieve a rapid return-on-investment from your workforce management project.

    • Language: English

  • Inside the box – Overcoming challenges of subscriptions and recurring payments to build long-term loyalty and revenue

    Thursday13:20 - 13:5030 Apr 2020
    Payments Stage

    There has been a huge rise in the subscription e-commerce market, growing more than 100% a year over the past five years and estimates that that the UK market i...

    • Language: English

  • CASE STUDY: Using game-based learning to revolutionise store operations

    Thursday13:20 - 13:5030 Apr 2020
    IT + Operations Stage

    By transitioning from paper and traditional e-learning methods to game-based learning, Starbucks have improved KPIs, empowered baristas, and increased average t...

    • Language: English

  • Digital gift cards - how to Plug & Play

    Thursday13:25 - 13:5030 Apr 2020
    TrIED It Talks

    Diggecard is a leading global provider of gift card expertise and technology, delivering end to end gift card management solutions and services for retailers, b...

    • Language: English

  • SUSTAINABILITY MASTERCLASS - Chair’s introduction

    Thursday13:30 - 13:4030 Apr 2020
    Masterclasses

    Short introduction from the Chair

    • Language: English

  • SUSTAINABILITY MASTERCLASS - Creating a business fit for the future – embracing the circular economy

    Thursday13:40 - 14:0530 Apr 2020
    Masterclasses

    In the increasing search to be more sustainable, the circular economy is gaining momentum within retailers and leading strategic thinkers. Sustainable and ethic...

    • Language: English

  • “The Seven Times Factor” – How to seamlessly unite digital marketing channels for explosive growth

    Thursday13:45 - 14:1530 Apr 2020
    Marketing + Branding Stage

    Often times the spider web of digital multi-channel growth can seem like a labyrinth. When growth stagnates and revenue only spikes with discounts or sales wher...

    • Language: English

  • CASE STUDY: Implementing VM excellence in a global brand

    Thursday13:45 - 14:1530 Apr 2020
    In-Store Experience Stage

    Having an effective RSM programme (Retail Space Management) is key for driving long-term growth, improving brand image, resonating with consumers, and helping s...

    • Language: English

  • Omnichannel success driven through data exploitation

    Thursday14:00 - 14:2530 Apr 2020
    TrIED It Talks

    Different Generations. Different Expectations. There is a diverse split in how shopping is viewed today both in-store and online. User and customer experience i...

    • Language: English

  • Leveraging digital gift card innovations to drive sales and loyalty

    Thursday14:05 - 14:3530 Apr 2020
    Payments Stage

    Tapping into consumer motivations for buying gift cards and branded currency Evolving gift cards for the tech era – innovations in digital and virtual gift c...

    • Language: English

  • PANEL: Building communities to grow trust, loyalty and brand advocacy

    Thursday14:05 - 14:5530 Apr 2020
    Headline Stage

    Building communities, or fans, is a growing and increasingly important strategy for retailers’ continued survival. This panel will examine how retailers and bra...

    • Language: English

  • Digital sourcing and collaborative platform driving business and consumer trust

    Thursday14:05 - 14:3530 Apr 2020
    IT + Operations Stage

    To gain an advantage in the extremely competitive private label sector, retailers and suppliers must collaborate as strategic partners to profitably deliver inn...

    • Language: English

  • SUSTAINABILITY MASTERCLASS - Using IoT and data analytics to improve energy management

    Thursday14:10 - 14:3530 Apr 2020
    Masterclasses

    Most retailers have now set ambitious targets to become carbon neutral in the near future, and reducing energy consumption is substantial impacts for helping to...

    • Language: English

  • PANEL: Building brand loyalty through customer experience in the age of Gen Z

    Thursday14:25 - 14:5530 Apr 2020
    Marketing + Branding Stage

    For some time now, our focus has been on Millennials, but it's time to start thinking about their younger siblings. A new generation has arrived and it will soo...

    • Language: English

  • SUSTAINABILITY MASTERCLASS - Developing an effective recycling and waste management strategy

    Thursday14:35 - 15:0530 Apr 2020
    Masterclasses

    There is growing pressure on retailers to manage their waste more sustainable, and the UK government is currently holding several consultations on reforming the...

    • Language: English