2020 Agenda

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  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:20 - 13:5029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • When good isn’t good enough – Driving outstanding customer experience in retail

    Wednesday14:05 - 14:3529 Apr 2020
    Headline Stage

    The whole industry is talking about improving “customer experience”, but when everyone is aiming for good, is this enough to differentiate you from the competit...

    • Language: English

  • PANEL: Innovating new business models to meet the expectations of ever-evolving consumers

    Thursday12:05 - 12:5530 Apr 2020
    Headline Stage

    Consumer behaviours and buying habits are shifting rapidly, and retailers must think about their business models to align to these changing priorities. The days...

    • Language: English

  • PANEL: Building communities to grow trust, loyalty and brand advocacy

    Thursday14:05 - 14:5530 Apr 2020
    Headline Stage

    Building communities, or fans, is a growing and increasingly important strategy for retailers’ continued survival. This panel will examine how retailers and bra...

    • Language: English