2020 Agenda

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  • Headline Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:15 - 11:4529 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • PANEL: Inside out – Structuring your business for long-term survival

    Wednesday12:00 - 12:5029 Apr 2020
    Headline Stage

    Changes in consumer behaviours, technological advancements, increasing cost-pressures and economic uncertainty are combining to create a perfect storm for the r...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:20 - 13:5029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • When good isn’t good enough – Driving outstanding customer experience in retail

    Wednesday14:05 - 14:3529 Apr 2020
    Headline Stage

    The whole industry is talking about improving “customer experience”, but when everyone is aiming for good, is this enough to differentiate you from the competit...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • PANEL: Cutting through the hype – Prioritising technology investments and developing a clear digital transformation strategy

    Wednesday15:35 - 16:2529 Apr 2020
    Headline Stage

    As the lines between physical and digital blur, technology is becoming seamlessly integrated with our daily lives and businesses, and is driving new levels of o...

    • Language: English

  • Headline Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:25 - 16:3029 Apr 2020
    Headline Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • Headline Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • KEYNOTE: Big Data, Big Questions, Big Results – Unlocking the power of data analytics in retail

    Thursday10:15 - 11:0530 Apr 2020
    Headline Stage

    Some say data is now more valuable than oil. From understanding and predicting customer behaviour, to identifying efficiencies, and informing strategy, increasi...

    • Language: English

  • Expect the unexpected – Technology trends driving retail in 2020 and beyond

    Thursday11:20 - 11:5030 Apr 2020
    Headline Stage

    This session will examine the latest technology trends in retail. Learn what technologies are creating the most value for customers and retailers, hear how reta...

    • Language: English