2020 Agenda

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  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:15 - 10:4529 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday11:45 - 12:1529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English

  • CASE STUDY: Same problems, new solutions – How task management is leading the way for innovation

    Wednesday13:20 - 13:5029 Apr 2020
    IT + Operations Stage

    Sometimes the best decisions are made when you think outside the box, therefore, harnessing the right technology is more important than ever to ensure operation...

    • Language: English

  • CASE STUDY: Voice is all you need – Bringing voice-based technology to your in-store teams

    Wednesday14:05 - 14:3529 Apr 2020
    IT + Operations Stage

    Voice-based tech such as Alexa and Google is now commonplace in most homes giving easy access to information and integrated systems. Imagine giving the same abi...

    • Language: English

  • CASE STUDY: Creating a commercially and environmentally sustainable supply chain

    Wednesday14:50 - 15:2029 Apr 2020
    IT + Operations Stage

    Increasing consumer pressure is forcing retailers to become more sustainable throughout their business, and one of the key areas for improvement is the supply c...

    • Language: English

  • PANEL: Making data driven decisions – Harnessing the power of AI and data analytics for enhancing business intelligence

    Wednesday15:35 - 16:2529 Apr 2020
    IT + Operations Stage

    Retailers have and are building vast amounts of data about their businesses and their customers, but turning that data into valuable and actionable insights can...

    • Language: English

  • IT + Operations Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:25 - 16:3029 Apr 2020
    IT + Operations Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • Delivering innovation across the business with agile software development

    Thursday10:10 - 10:4030 Apr 2020
    IT + Operations Stage

    Customer behaviours are evolving and retailers need to be able to evolve with them in order to survive. They must innovate rapidly, fail often, and scale fast i...

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • CASE STUDY: Jigsaw’s successful omnichannel order management strategy

    Thursday11:00 - 11:3030 Apr 2020
    IT + Operations Stage

    Most of retailers are showing the same main concern: satisfy all orders, balance stocks, maximise profitability and offer a better customer service. To achieve ...

    • Language: English