2020 Agenda

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  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • PANEL: Going the extra mile – Improving efficiency, cost and customer experience in order fulfilment and delivery

    Wednesday12:10 - 12:5529 Apr 2020
    IT + Operations Stage

    Fast, convenient, flexible, traceable, reliable, sustainable – consumers expect a lot for delivery of their purchases, and they want it all for free. Changing s...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday13:05 - 13:3529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English

  • CASE STUDY: Same problems, new solutions – How task management is leading the way for innovation

    Wednesday13:45 - 14:1529 Apr 2020
    IT + Operations Stage

    Sometimes the best decisions are made when you think outside the box, therefore, harnessing the right technology is more important than ever to ensure operation...

    • Language: English

  • CASE STUDY: Voice is all you need – Bringing voice-based technology to your in-store teams

    Wednesday14:25 - 14:5529 Apr 2020
    IT + Operations Stage

    Voice-based tech such as Alexa and Google is now commonplace in most homes giving easy access to information and integrated systems. Imagine giving the same abi...

    • Language: English

  • CASE STUDY: Creating a commercially and environmentally sustainable supply chain

    Wednesday15:05 - 15:3529 Apr 2020
    IT + Operations Stage

    Increasing consumer pressure is forcing retailers to become more sustainable throughout their business, and one of the key areas for improvement is the supply c...

    • Language: English

  • PANEL: Making data driven decisions – Harnessing the power of AI and data analytics for enhancing business intelligence

    Wednesday15:45 - 16:3029 Apr 2020
    IT + Operations Stage

    Retailers have and are building vast amounts of data about their businesses and their customers, but turning that data into valuable and actionable insights can...

    • Language: English

  • IT + Operations Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    IT + Operations Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Thursday10:00 - 10:1030 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

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