2020 Agenda

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  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:10 - 10:4029 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday12:10 - 12:5529 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • CASE STUDY: Creating the ultimate social learning environment in Manchester

    Wednesday13:45 - 14:1529 Apr 2020
    In-Store Experience Stage

    B - powered by Yorkshire Bank – wanted to design an innovative destination with an energetic and inviting environment, where customers can receive expert financ...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:25 - 14:5529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • CASE STUDY: Warner Bros: From point of sale to point of experience. Dynamic activations in the fast-changing physical channel

    Wednesday15:05 - 15:3529 Apr 2020
    In-Store Experience Stage

    There is only one Warner Bros! This presentation provides the opportunity to hear how this global leader is raising the bar in retail. With film and TV franchis...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:45 - 16:3029 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • In-Store Experience Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    In-Store Experience Stage

    Chair's closing remarks and end of Day 1 conference.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Thursday10:00 - 10:1030 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • CASE STUDY: The deposit return scheme and reverse vending – Where sustainability, technology and instore experience meet

    Thursday10:10 - 10:4030 Apr 2020
    In-Store Experience Stage

    The UK is changing the way it recycles. In April 2021, Scotland is set to launch a new deposit return scheme and England & Wales are expected to follow in 2023....

    • Language: English

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