2020 Agenda

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  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:15 - 10:4529 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:15 - 10:5529 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday11:00 - 11:3029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday11:05 - 11:3529 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • WORKSHOP: The 3 technologies behind succesful, powerful delivery at scale

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Today's shoppers expect rapid, convenient, low-cost last mile delivery. When retailers fail to meet their expectations, competitors are only a click away. Every...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday11:50 - 12:4029 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • How Selco drives excellence through better operational processes, collaboration, and engagement

    Wednesday12:15 - 12:4029 Apr 2020
    TrIED It Talks

    Without an easy way to communicate with frontline employees or visibility into what goes on at store level, it’s difficult to make sure operations are 100% comp...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:20 - 13:5029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • CASE STUDY: Same problems, new solutions – How task management is leading the way for innovation

    Wednesday13:20 - 13:5029 Apr 2020
    IT + Operations Stage

    Sometimes the best decisions are made when you think outside the box, therefore, harnessing the right technology is more important than ever to ensure operation...

    • Language: English