2020 Agenda

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  • KEYNOTE ADDRESS/INTERVIEW: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    Hear from a senior leader from one of the UK’s leading retailers. Get a behind the scenes look into their approaches to retailing, discover how they’re evolving...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:10 - 10:4029 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday10:50 - 11:2029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • How Selco drives excellence through better operational processes, collaboration, and engagement

    Wednesday12:15 - 12:4029 Apr 2020
    TrIED It Talks

    Without an easy way to communicate with frontline employees or visibility into what goes on at store level, it’s difficult to make sure operations are 100% comp...

    • Language: English

  • Leveraging digital technologies is more than just good business, it’s crucial to staying relevant and profitable

    Wednesday13:25 - 13:5029 Apr 2020
    TrIED It Talks

    The retail world is transforming, and retailers need to act to remain profitable and competitive. Join our session to hear how retailers are leveraging digital ...

    • Language: English

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