2020 Agenda

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  • KEYNOTE ADDRESS/INTERVIEW: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    Hear from a senior leader from one of the UK’s leading retailers. Get a behind the scenes look into their approaches to retailing, discover how they’re evolving...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday10:50 - 11:2029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • Instant Payment – In-store payment: Increase your in-store acceptance

    Wednesday11:30 - 12:0029 Apr 2020
    Payments Stage

    Leverage PSD2 regulation to innovate and propose new payment method to your customers. Instant payment in-store (and on mCommerce) is an innovation enabling pay...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • 5 best implementations of visual search

    Wednesday12:50 - 13:1529 Apr 2020
    TrIED It Talks

    Visual search is a powerful retail technology that improves the customer experience throughout the shopping journey. In this presentation, we’ll present 5 power...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:30 - 14:0029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • PANEL: Cutting through the hype – Prioritising technology investments and developing a clear digital transformation strategy

    Wednesday15:35 - 16:2529 Apr 2020
    Headline Stage

    As the lines between physical and digital blur, technology is becoming seamlessly integrated with our daily lives and businesses, and is driving new levels of o...

    • Language: English

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