2020 Agenda

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  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday11:50 - 12:4029 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • Leveraging digital technologies is more than just good business, it’s crucial to staying relevant and profitable

    Wednesday13:25 - 13:5029 Apr 2020
    TrIED It Talks

    The retail world is transforming, and retailers need to act to remain profitable and competitive. Join our session to hear how retailers are leveraging digital ...

    • Language: English

  • CASE STUDY: Warner Bros: From point of sale to point of experience. Dynamic activations in the fast-changing physical channel

    Wednesday14:50 - 15:2029 Apr 2020
    In-Store Experience Stage

    There is only one Warner Bros! This presentation provides the opportunity to hear how this global leader is raising the bar in retail. With film and TV franchis...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:35 - 16:2529 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • PANEL: Harnessing data to improve store design, operations and customer experience

    Thursday11:00 - 11:3030 Apr 2020
    In-Store Experience Stage

    Collecting in-store data – what to measure in-store and technologies and solutions enabling data collection Overlaying and integrating data to get the full p...

    • Language: English

  • PANEL: Stores to support D2C brands

    Thursday12:30 - 13:2030 Apr 2020
    In-Store Experience Stage

    Rebecca Saunders, founder of new beauty retail concept Seekology, will be in conversation with Rebecca Morter from Lone Design Club, an independent designer con...

    • Language: English