2020 Agenda

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  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • Private blockchain and public blockchain - which one is the mission possible to create transparency in global trade and supply chains?

    Wednesday14:00 - 14:2529 Apr 2020
    TrIED It Talks

    Leveraging blockchain technology is claimed to be the solution to create transparency in global trade and supply chains. But specifically, how should we do it? ...

    • Language: English

  • CASE STUDY: Creating a commercially and environmentally sustainable supply chain

    Wednesday15:05 - 15:3529 Apr 2020
    IT + Operations Stage

    Increasing consumer pressure is forcing retailers to become more sustainable throughout their business, and one of the key areas for improvement is the supply c...

    • Language: English

  • Mastering retail delivery operations with data

    Wednesday15:10 - 15:3529 Apr 2020
    TrIED It Talks

    Consumer demand is driving an urgent need for innovation around the last mile, bringing with it a transformation in the way businesses interact with their custo...

    • Language: English

  • INNOVATION SPOLIGHT: Innovation Briefing

    Thursday13:00 - 13:3030 Apr 2020
    Headline Stage

    Innovation is crucial to the success of modern multichannel retailing, and that is why it sits at the heart of RetailEXPO. This session will showcase the winner...

    • Language: English

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