2020 Agenda

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  • Why supplier collaboration should not be left to the supplier

    Wednesday10:00 - 11:0029 Apr 2020
    Workshops

    Trace One’s experience of having worked with large retailers and their private brand teams, we were truly surprised at how one-dimensional in most cases their s...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:30 - 12:0029 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • Brand Storytelling – A must have for engaging and retaining your customers?

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    In today’s increasingly digital world, brands run the risk of blending into a forgettable, faceless, haze of sameness. To survive in this competitive environmen...

    • Language: English

  • CASE STUDY: Buy now, pay later – Instalments offering the ultimate try before you buy solution

    Thursday10:10 - 10:4030 Apr 2020
    Payments Stage

    There have been a wave of new payments innovations to accommodate evolving shopping patterns and needs, including a recent surge in the uptake of instalment pay...

    • Language: English

  • PANEL: Mobile wallets providing secure, fast, and convenient payments

    Thursday10:50 - 11:2030 Apr 2020
    Payments Stage

    In an increasingly mobile-first society, it is not surprising that there has also been an increased adoption of mobile for payments, with volumes expected to re...

    • Language: English

  • Rich insights from thin air - how to ignite your business using data that is already there!

    Thursday12:50 - 13:1530 Apr 2020
    TrIED It Talks

    There is rich data, actionable data, data that can revolutionise your business decisions and your shoppers’ experience. Customers are walking by or coming in, a...

    • Language: English

  • INNOVATION SPOLIGHT: Innovation Briefing

    Thursday13:00 - 13:3030 Apr 2020
    Headline Stage

    Innovation is crucial to the success of modern multichannel retailing, and that is why it sits at the heart of RetailEXPO. This session will showcase the winner...

    • Language: English

  • Inside the box – Overcoming challenges of subscriptions and recurring payments to build long-term loyalty and revenue

    Thursday13:45 - 14:1530 Apr 2020
    Payments Stage

    There has been a huge rise in the subscription e-commerce market, growing more than 100% a year over the past five years and estimates that that the UK market i...

    • Language: English

  • Omnichannel success driven through data exploitation

    Thursday14:00 - 14:2530 Apr 2020
    TrIED It Talks

    Different Generations. Different Expectations. There is a diverse split in how shopping is viewed today both in-store and online. User and customer experience i...

    • Language: English

  • Leveraging digital gift card innovations to drive sales and loyalty

    Thursday14:25 - 14:5530 Apr 2020
    Payments Stage

    Tapping into consumer motivations for buying gift cards and branded currency Evolving gift cards for the tech era – innovations in digital and virtual gift c...

    • Language: English

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