2020 Agenda

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  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday11:05 - 11:3529 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday11:50 - 12:4029 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • CASE STUDY: Creating the ultimate social learning environment in Manchester

    Wednesday13:20 - 13:5029 Apr 2020
    In-Store Experience Stage

    B - powered by Yorkshire Bank – wanted to design an innovative destination with an energetic and inviting environment, where customers can receive expert financ...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:05 - 14:3529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • Mastering retail delivery operations with data

    Wednesday15:10 - 15:3529 Apr 2020
    TrIED It Talks

    Consumer demand is driving an urgent need for innovation around the last mile, bringing with it a transformation in the way businesses interact with their custo...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:35 - 16:2529 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • CASE STUDY: Best fit assets and innovation – Unlocking international market potential and accelerating brand growth

    Thursday11:45 - 12:1530 Apr 2020
    In-Store Experience Stage

    This session will examine why and how brands can tailor store formats and provide a variety of assets to fit customer needs and accelerate grow in different mar...

    • Language: English

  • PANEL: Preparing your IT and infrastructure for the connected store of the future

    Thursday14:50 - 15:4030 Apr 2020
    IT + Operations Stage

    The picture of the ‘store of the future’ is one that is connected, digital and seamlessly integrated with all other channels. The store of the future uses VR an...

    • Language: English

  • PANEL: Tailoring a store portfolio to meet the needs of a diverse customer base

    Thursday14:50 - 15:4030 Apr 2020
    In-Store Experience Stage

    It’s clear the traditional bricks and mortar retail model is changing, and the high street is evolving. No longer does a one-size fits all approach to stores wo...

    • Language: English