2020 Agenda

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  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • WORKSHOP: The 3 technologies behind succesful, powerful delivery at scale

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Today's shoppers expect rapid, convenient, low-cost last mile delivery. When retailers fail to meet their expectations, competitors are only a click away. Every...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday11:50 - 12:4029 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • PANEL: Inside out – Structuring your business for long-term survival

    Wednesday12:00 - 12:5029 Apr 2020
    Headline Stage

    Changes in consumer behaviours, technological advancements, increasing cost-pressures and economic uncertainty are combining to create a perfect storm for the r...

    • Language: English

  • 5 best implementations of visual search

    Wednesday12:50 - 13:1529 Apr 2020
    TrIED It Talks

    Visual search is a powerful retail technology that improves the customer experience throughout the shopping journey. In this presentation, we’ll present 5 power...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:20 - 13:5029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • Developing an omnichannel payments strategy for the future

    Wednesday14:05 - 14:3529 Apr 2020
    Payments Stage

    Customers are increasingly expecting one unified experience as they shop across multiple sales channels, and the payment process is a critical component of this...

    • Language: English

  • Succeed in omnichannel retailing by using proven technology to enhance customer experience in the physical store

    Wednesday14:35 - 15:0029 Apr 2020
    TrIED It Talks

    Retailing is evolving – online growth is not the end of physical retail but actually an important opportunity to drive footfall and increase conversion in brick...

    • Language: English

  • Mastering retail delivery operations with data

    Wednesday15:10 - 15:3529 Apr 2020
    TrIED It Talks

    Consumer demand is driving an urgent need for innovation around the last mile, bringing with it a transformation in the way businesses interact with their custo...

    • Language: English

  • CASE STUDY: Buy now, pay later – Instalments offering the ultimate try before you buy solution

    Thursday10:15 - 10:4530 Apr 2020
    Payments Stage

    There have been a wave of new payments innovations to accommodate evolving shopping patterns and needs, including a recent surge in the uptake of instalment pay...

    • Language: English