2020 Agenda

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  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday11:50 - 12:4029 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:05 - 14:3529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • CASE STUDY: Warner Bros: From point of sale to point of experience. Dynamic activations in the fast-changing physical channel

    Wednesday14:50 - 15:2029 Apr 2020
    In-Store Experience Stage

    There is only one Warner Bros! This presentation provides the opportunity to hear how this global leader is raising the bar in retail. With film and TV franchis...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:35 - 16:2529 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • In the palm of their hands – Harnessing the spending power of mobile shoppers

    Thursday10:50 - 11:2030 Apr 2020
    Marketing + Branding Stage

    More than half of online retail sales are made through mobile devices (smartphones & tablets), and mobile accounts for ⅔ retail website traffic. With growing pe...

    • Language: English

  • PANEL: Harnessing data to improve store design, operations and customer experience

    Thursday11:00 - 11:3030 Apr 2020
    In-Store Experience Stage

    Collecting in-store data – what to measure in-store and technologies and solutions enabling data collection Overlaying and integrating data to get the full p...

    • Language: English

  • PANEL: Innovating new business models to meet the expectations of ever-evolving consumers

    Thursday12:05 - 12:5530 Apr 2020
    Headline Stage

    Consumer behaviours and buying habits are shifting rapidly, and retailers must think about their business models to align to these changing priorities. The days...

    • Language: English

  • Leveraging digital gift card innovations to drive sales and loyalty

    Thursday14:05 - 14:3530 Apr 2020
    Payments Stage

    Tapping into consumer motivations for buying gift cards and branded currency Evolving gift cards for the tech era – innovations in digital and virtual gift c...

    • Language: English

  • PANEL: Building communities to grow trust, loyalty and brand advocacy

    Thursday14:05 - 14:5530 Apr 2020
    Headline Stage

    Building communities, or fans, is a growing and increasingly important strategy for retailers’ continued survival. This panel will examine how retailers and bra...

    • Language: English