2020 Agenda

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  • KEYNOTE ADDRESS/INTERVIEW: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    Hear from a senior leader from one of the UK’s leading retailers. Get a behind the scenes look into their approaches to retailing, discover how they’re evolving...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:25 - 14:5529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • Brand Storytelling – A must have for engaging and retaining your customers?

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    In today’s increasingly digital world, brands run the risk of blending into a forgettable, faceless, haze of sameness. To survive in this competitive environmen...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:45 - 16:3029 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • Asia payments – Harnessing the purchasing power of this demographic

    Thursday11:30 - 12:0030 Apr 2020
    Payments Stage

    With the increased number of business travellers, tourists and students from Asia and their high spending powers, this session will explore the implications for...

    • Language: English

  • PANEL: Innovating new business models to meet the expectations of ever-evolving consumers

    Thursday12:00 - 12:5030 Apr 2020
    Headline Stage

    Consumer behaviours and buying habits are shifting rapidly, and retailers must think about their business models to align to these changing priorities. The days...

    • Language: English

  • INNOVATION SPOLIGHT: Innovation Briefing

    Thursday13:00 - 13:3030 Apr 2020
    Headline Stage

    Innovation is crucial to the success of modern multichannel retailing, and that is why it sits at the heart of RetailEXPO. This session will showcase the winner...

    • Language: English

  • Leveraging digital gift card innovations to drive sales and loyalty

    Thursday14:25 - 14:5530 Apr 2020
    Payments Stage

    Tapping into consumer motivations for buying gift cards and branded currency Evolving gift cards for the tech era – innovations in digital and virtual gift c...

    • Language: English

  • PANEL: Building communities to grow trust, loyalty and brand advocacy

    Thursday14:25 - 15:1530 Apr 2020
    Headline Stage

    Building communities, or fans, is a growing and increasingly important strategy for retailers’ continued survival. This panel will examine how retailers and bra...

    • Language: English

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