2020 Agenda

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  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • Building competitive advantage using workforce technology

    Wednesday11:40 - 12:0529 Apr 2020
    TrIED It Talks

    Labour represents a significant (and growing) cost for retailers. It is also the greatest asset for delivering an exceptional customer experience. Managing and ...

    • Language: English

  • How Selco drives excellence through better operational processes, collaboration, and engagement

    Wednesday12:15 - 12:4029 Apr 2020
    TrIED It Talks

    Without an easy way to communicate with frontline employees or visibility into what goes on at store level, it’s difficult to make sure operations are 100% comp...

    • Language: English

  • PEOPLE MASTERCLASS - Chair’s introduction

    Thursday10:30 - 10:4030 Apr 2020
    Masterclasses

    Short introduction from the Chair

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: People Power at River Island

    Thursday10:40 - 11:0530 Apr 2020
    Masterclasses

    River Island celebrated it’s 30th year on the high street last year. In that time, there has been an unprecedented amount of change. River Island has been able ...

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: Moving into the Store of the Future

    Thursday11:10 - 11:3530 Apr 2020
    Masterclasses

    As Browns celebrates its 50th year in 2020, the iconic retailer renowned for embracing the new in Fashion will open the doors to a revolutionary retail experien...

    • Language: English

  • PEOPLE MASTERCLASS - CASE STUDY: Learnings from our online solution to improve wellbeing in retail

    Thursday11:40 - 12:0530 Apr 2020
    Masterclasses

    In 2018, and in an industry first, seven UK retailers joined forces to address solutions for improving staff mental health. With expertise from Samaritans, they...

    • Language: English

  • PEOPLE MASTERCLASS - PANEL: Nurturing the talent, skills and capabilities for tomorrow’s retail

    Thursday12:10 - 12:5530 Apr 2020
    Masterclasses

    From the shop-floor sales assistant, to warehouse workers, to the CEO, as the retail industry evolves, so too must retail professionals. Digital and tech skills...

    • Language: English

  • PEOPLE MASTERCLASS - Chair’s closing remarks and end of People Masterclass

    Thursday12:55 - 13:0030 Apr 2020
    Masterclasses

    Closing remarks from the Chair

    • Language: English

  • INNOVATION SPOLIGHT: Innovation Briefing

    Thursday13:00 - 13:3030 Apr 2020
    Headline Stage

    Innovation is crucial to the success of modern multichannel retailing, and that is why it sits at the heart of RetailEXPO. This session will showcase the winner...

    • Language: English

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