2020 Agenda

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  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday13:05 - 13:3529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:30 - 14:0029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • CASE STUDY: Same problems, new solutions – How task management is leading the way for innovation

    Wednesday13:45 - 14:1529 Apr 2020
    IT + Operations Stage

    Sometimes the best decisions are made when you think outside the box, therefore, harnessing the right technology is more important than ever to ensure operation...

    • Language: English

  • CASE STUDY: Creating the ultimate social learning environment in Manchester

    Wednesday13:45 - 14:1529 Apr 2020
    In-Store Experience Stage

    B - powered by Yorkshire Bank – wanted to design an innovative destination with an energetic and inviting environment, where customers can receive expert financ...

    • Language: English

  • CASE STUDY: Providing luxury experiences online

    Wednesday14:25 - 14:5529 Apr 2020
    Marketing + Branding Stage

    While eCommerce was once reserved for tech, books and convenience shopping, increasingly, shoppers are expecting also to be able to purchase high-end brands onl...

    • Language: English

  • CASE STUDY: Voice is all you need – Bringing voice-based technology to your in-store teams

    Wednesday14:25 - 14:5529 Apr 2020
    IT + Operations Stage

    Voice-based tech such as Alexa and Google is now commonplace in most homes giving easy access to information and integrated systems. Imagine giving the same abi...

    • Language: English

  • CASE STUDY: A little more conversation – How conversational AI can reduce costs, drive sales, and enhance customer interactions

    Wednesday15:05 - 15:3529 Apr 2020
    Marketing + Branding Stage

    The use of voice, chatbots and other AI driven conversational interfaces for browsing and buying is on the rise, with retail sales expected to reach $112 billio...

    • Language: English

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