2020 Agenda

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  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:15 - 11:4529 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:45 - 12:1529 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • IT + Operations Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:25 - 16:3029 Apr 2020
    IT + Operations Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • In-Store Experience Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:25 - 16:3029 Apr 2020
    In-Store Experience Stage

    Chair's closing remarks and end of Day 1 conference.

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Thursday10:10 - 10:1530 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • In the palm of their hands – Harnessing the spending power of mobile shoppers

    Thursday10:50 - 11:2030 Apr 2020
    Marketing + Branding Stage

    More than half of online retail sales are made through mobile devices (smartphones & tablets), and mobile accounts for ⅔ retail website traffic. With growing pe...

    • Language: English

  • Introducing customer economics – Giving retailers the confidence to invest in customer acquisition to drive sustainable growth

    Thursday11:30 - 12:0030 Apr 2020
    Marketing + Branding Stage

    Retail has never been more competitive or complex. The new consumer economy demands digital proficiency, and truly understanding the metrics of online marketing...

    • Language: English

  • Inside the box – Overcoming challenges of subscriptions and recurring payments to build long-term loyalty and revenue

    Thursday13:20 - 13:5030 Apr 2020
    Payments Stage

    There has been a huge rise in the subscription e-commerce market, growing more than 100% a year over the past five years and estimates that that the UK market i...

    • Language: English