2020 Agenda

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  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:10 - 11:4029 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • Instant Payment – In-store payment: Increase your in-store acceptance

    Wednesday11:30 - 12:0029 Apr 2020
    Payments Stage

    Leverage PSD2 regulation to innovate and propose new payment method to your customers. Instant payment in-store (and on mCommerce) is an innovation enabling pay...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday12:40 - 13:3029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • IT + Operations Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    IT + Operations Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • In-Store Experience Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    In-Store Experience Stage

    Chair's closing remarks and end of Day 1 conference.

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Thursday10:00 - 10:1030 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Thursday10:00 - 10:1030 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • Introducing customer economics – Giving retailers the confidence to invest in customer acquisition to drive sustainable growth

    Thursday11:30 - 12:0030 Apr 2020
    Marketing + Branding Stage

    Retail has never been more competitive or complex. The new consumer economy demands digital proficiency, and truly understanding the metrics of online marketing...

    • Language: English

  • INNOVATION SPOLIGHT: Innovation Briefing

    Thursday13:00 - 13:3030 Apr 2020
    Headline Stage

    Innovation is crucial to the success of modern multichannel retailing, and that is why it sits at the heart of RetailEXPO. This session will showcase the winner...

    • Language: English

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