2020 Agenda

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  • Creating a digital workplace – achieving operational goals without sacrificing customer service

    Wednesday10:30 - 10:5529 Apr 2020
    TrIED It Talks

    More information coming soon

    • Language: English

  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday11:00 - 11:3029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday11:05 - 11:3529 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:15 - 11:4529 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • WORKSHOP: The 3 technologies behind succesful, powerful delivery at scale

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Today's shoppers expect rapid, convenient, low-cost last mile delivery. When retailers fail to meet their expectations, competitors are only a click away. Every...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • Building competitive advantage using workforce technology

    Wednesday11:40 - 12:0529 Apr 2020
    TrIED It Talks

    Labour represents a significant (and growing) cost for retailers. It is also the greatest asset for delivering an exceptional customer experience. Managing and ...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:45 - 12:1529 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday11:45 - 12:1529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English