2020 Agenda

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  • PANEL: Inside out – Structuring your business for long-term survival

    Wednesday11:50 - 12:4029 Apr 2020
    Headline Stage

    Changes in consumer behaviours, technological advancements, increasing cost-pressures and economic uncertainty are combining to create a perfect storm for the r...

    • Language: English

  • PANEL: Preparing for the next SCA deadline and taking advantage of the opportunities

    Wednesday12:10 - 12:5529 Apr 2020
    Payments Stage

    What has been the fallout from the extension? How has the status quo changed since September? Experiences and lessons from live merchant trials and testing ...

    • Language: English

  • PANEL: Why data is key to delivering relevant, personalised and seamless experiences in an omnichannel world

    Wednesday12:10 - 12:5529 Apr 2020
    Marketing + Branding Stage

    As retailers embrace digital transformation and eCommerce, there are increasing opportunities to capture and use data. Data and analytics is providing valuable ...

    • Language: English

  • PANEL: Going the extra mile – Improving efficiency, cost and customer experience in order fulfilment and delivery

    Wednesday12:10 - 12:5529 Apr 2020
    IT + Operations Stage

    Fast, convenient, flexible, traceable, reliable, sustainable – consumers expect a lot for delivery of their purchases, and they want it all for free. Changing s...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday12:10 - 12:5529 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • How Selco drives excellence through better operational processes, collaboration, and engagement

    Wednesday12:15 - 12:4029 Apr 2020
    TrIED It Talks

    Without an easy way to communicate with frontline employees or visibility into what goes on at store level, it’s difficult to make sure operations are 100% comp...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday12:40 - 13:3029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • 5 best implementations of visual search

    Wednesday12:50 - 13:1529 Apr 2020
    TrIED It Talks

    Visual search is a powerful retail technology that improves the customer experience throughout the shopping journey. In this presentation, we’ll present 5 power...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday13:05 - 13:3529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English

  • Leveraging digital technologies is more than just good business, it’s crucial to staying relevant and profitable

    Wednesday13:25 - 13:5029 Apr 2020
    TrIED It Talks

    The retail world is transforming, and retailers need to act to remain profitable and competitive. Join our session to hear how retailers are leveraging digital ...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:30 - 14:0029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • Developing an omnichannel payments strategy for the future

    Wednesday13:45 - 14:1529 Apr 2020
    Payments Stage

    Customers are increasingly expecting one unified experience as they shop across multiple sales channels, and the payment process is a critical component of this...

    • Language: English

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