2020 Agenda

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  • CASE STUDY: A little more conversation – How conversational AI can reduce costs, drive sales, and enhance customer interactions

    Wednesday15:05 - 15:3529 Apr 2020
    Marketing + Branding Stage

    The use of voice, chatbots and other AI driven conversational interfaces for browsing and buying is on the rise, with retail sales expected to reach $112 billio...

    • Language: English

  • CASE STUDY: Creating a commercially and environmentally sustainable supply chain

    Wednesday15:05 - 15:3529 Apr 2020
    IT + Operations Stage

    Increasing consumer pressure is forcing retailers to become more sustainable throughout their business, and one of the key areas for improvement is the supply c...

    • Language: English

  • CASE STUDY: Warner Bros: From point of sale to point of experience. Dynamic activations in the fast-changing physical channel

    Wednesday15:05 - 15:3529 Apr 2020
    In-Store Experience Stage

    There is only one Warner Bros! This presentation provides the opportunity to hear how this global leader is raising the bar in retail. With film and TV franchis...

    • Language: English

  • Mastering retail delivery operations with data

    Wednesday15:10 - 15:3529 Apr 2020
    TrIED It Talks

    Consumer demand is driving an urgent need for innovation around the last mile, bringing with it a transformation in the way businesses interact with their custo...

    • Language: English

  • PANEL: Cutting through the hype – Prioritising technology investments and developing a clear digital transformation strategy

    Wednesday15:35 - 16:2529 Apr 2020
    Headline Stage

    As the lines between physical and digital blur, technology is becoming seamlessly integrated with our daily lives and businesses, and is driving new levels of o...

    • Language: English

  • PANEL: Check it out – Evolving the in-store POS to meet new customer expectations and shopping habits

    Wednesday15:45 - 16:3029 Apr 2020
    Payments Stage

    How are customer expectations and shopping habits changing, and how do checkouts need to change to keep up? What does the next generation of terminals enable...

    • Language: English

  • PANEL: Successfully selling on online marketplaces

    Wednesday15:45 - 16:3029 Apr 2020
    Marketing + Branding Stage

    Marketplaces present a great volume opportunity for retailers and brands, with over half of global eCommerce sales on marketplaces and consumers spending nearly...

    • Language: English

  • PANEL: Making data driven decisions – Harnessing the power of AI and data analytics for enhancing business intelligence

    Wednesday15:45 - 16:3029 Apr 2020
    IT + Operations Stage

    Retailers have and are building vast amounts of data about their businesses and their customers, but turning that data into valuable and actionable insights can...

    • Language: English

  • PANEL: Beyond the bricks – How experiential stores are reshaping retail

    Wednesday15:45 - 16:3029 Apr 2020
    In-Store Experience Stage

    The role of the store is changing from a place for transactions to a destination for experiences, with some predictions that all stores in the future will be pu...

    • Language: English

  • Headline Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:25 - 16:3029 Apr 2020
    Headline Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

  • Payments Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    Payments Stage

    Closing remarks from the Chair and end of day 1 conference sessions

    • Language: English

  • Marketing + Branding Stage - Chair’s closing remarks and end of Day 1 conference

    Wednesday16:30 - 16:3529 Apr 2020
    Marketing + Branding Stage

    Chair’s closing remarks and end of Day 1 conference.

    • Language: English

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