2020 Agenda

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  • Breakfast Briefing: Sustainability in the Supply Chain

    Wednesday08:00 - 10:0029 Apr 2020
    Special Events

    Sustainability is on everyone’s mind, no matter your industry. Consumers have been doing their fair share of the heavy lifting by making impactful lifestyle cha...

    • Language: English

  • Why supplier collaboration should not be left to the supplier

    Wednesday10:00 - 11:0029 Apr 2020
    Workshops

    Trace One’s experience of having worked with large retailers and their private brand teams, we were truly surprised at how one-dimensional in most cases their s...

    • Language: English

  • Payments Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Payments Stage

    Short introduction from the Chair

    • Language: English

  • Marketing + Branding Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Marketing + Branding Stage

    Short introduction from the Chair.

    • Language: English

  • Headline Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • Striving for Sustainability: Recipes for Retail Success

    Wednesday10:10 - 10:4029 Apr 2020
    Marketing + Branding Stage

    Sustainability was the core issue of 2019. But in 2020, it’s time to take action. Embedding sustainability into all areas of your brand – from store design to s...

    • Language: English

  • Addressing the rising costs of retail payments

    Wednesday10:10 - 10:4029 Apr 2020
    Payments Stage

    This session will present the results of the BRC Payments Survey and other market reviews, and share insights on how the costs of retail payments are changing a...

    • Language: English

  • KEYNOTE ADDRESS/INTERVIEW: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    Hear from a senior leader from one of the UK’s leading retailers. Get a behind the scenes look into their approaches to retailing, discover how they’re evolving...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:10 - 10:4029 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday10:50 - 11:2029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:10 - 11:4029 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:30 - 12:0029 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • Building competitive advantage using workforce technology

    Wednesday11:40 - 12:0529 Apr 2020
    TrIED It Talks

    Labour represents a significant (and growing) cost for retailers. It is also the greatest asset for delivering an exceptional customer experience. Managing and ...

    • Language: English

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