2020 Agenda

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  • Breakfast Briefing: Sustainability in the Supply Chain

    Wednesday08:00 - 10:0029 Apr 2020
    Special Events

    Sustainability is on everyone’s mind, no matter your industry. Consumers have been doing their fair share of the heavy lifting by making impactful lifestyle cha...

    • Language: English

  • WORKSHOP: Why supplier collaboration should not be left to the supplier

    Wednesday10:00 - 11:0029 Apr 2020
    Workshops

    Trace One’s experience of having worked with large retailers and their private brand teams, we were truly surprised at how one-dimensional in most cases their s...

    • Language: English

  • Marketing + Branding Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Marketing + Branding Stage

    Short introduction from the Chair.

    • Language: English

  • Headline Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • Payments Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    Payments Stage

    Short introduction from the Chair

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:05 - 10:1529 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • Striving for Sustainability: Recipes for Retail Success

    Wednesday10:10 - 10:4029 Apr 2020
    Marketing + Branding Stage

    It’s time to take sustainability from a key talking point to fully actionable strategies. Embedding sustainability into all areas of your brand – from store des...

    • Language: English

  • KEYNOTE: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolv...

    • Language: English

  • Addressing the rising costs of retail payments

    Wednesday10:15 - 10:4529 Apr 2020
    Payments Stage

    This session will present the results of the BRC Payments Survey and other market reviews, and share insights on how the costs of retail payments are changing a...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:15 - 10:4529 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:15 - 10:5529 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • Creating a digital workplace – achieving operational goals without sacrificing customer service

    Wednesday10:30 - 10:5529 Apr 2020
    TrIED It Talks

    More information coming soon

    • Language: English

  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday11:00 - 11:3029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:00 - 11:3029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday11:05 - 11:3529 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:15 - 11:4529 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • WORKSHOP: The 3 technologies behind succesful, powerful delivery at scale

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Today's shoppers expect rapid, convenient, low-cost last mile delivery. When retailers fail to meet their expectations, competitors are only a click away. Every...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • Building competitive advantage using workforce technology

    Wednesday11:40 - 12:0529 Apr 2020
    TrIED It Talks

    Labour represents a significant (and growing) cost for retailers. It is also the greatest asset for delivering an exceptional customer experience. Managing and ...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:45 - 12:1529 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday11:45 - 12:1529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English