2020 Agenda

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  • Breakfast Briefing: Sustainability in the Supply Chain

    Wednesday08:00 - 10:0029 Apr 2020
    Special Events

    Sustainability is on everyone’s mind, no matter your industry. Consumers have been doing their fair share of the heavy lifting by making impactful lifestyle cha...

    • Language: English

  • Why supplier collaboration should not be left to the supplier

    Wednesday10:00 - 11:0029 Apr 2020
    Workshops

    Trace One’s experience of having worked with large retailers and their private brand teams, we were truly surprised at how one-dimensional in most cases their s...

    • Language: English

  • Payments Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Payments Stage

    Short introduction from the Chair

    • Language: English

  • Marketing + Branding Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Marketing + Branding Stage

    Short introduction from the Chair.

    • Language: English

  • Headline Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    Headline Stage

    Short introduction from the Chair.

    • Language: English

  • IT + Operations Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    IT + Operations Stage

    Short introduction from the Chair.

    • Language: English

  • In-Store Experience Stage - Chair’s Welcome

    Wednesday10:00 - 10:1029 Apr 2020
    In-Store Experience Stage

    Short introduction from the Chair.

    • Language: English

  • Striving for Sustainability: Recipes for Retail Success

    Wednesday10:10 - 10:4029 Apr 2020
    Marketing + Branding Stage

    Sustainability was the core issue of 2019. But in 2020, it’s time to take action. Embedding sustainability into all areas of your brand – from store design to s...

    • Language: English

  • Addressing the rising costs of retail payments

    Wednesday10:10 - 10:4029 Apr 2020
    Payments Stage

    This session will present the results of the BRC Payments Survey and other market reviews, and share insights on how the costs of retail payments are changing a...

    • Language: English

  • KEYNOTE ADDRESS/INTERVIEW: View from the Top – Creating a new vision for a new era of retail

    Wednesday10:10 - 11:0029 Apr 2020
    Headline Stage

    Hear from a senior leader from one of the UK’s leading retailers. Get a behind the scenes look into their approaches to retailing, discover how they’re evolving...

    • Language: English

  • Bridging the gap between online and offline – Creating a customer-driven click & collect service

    Wednesday10:10 - 10:4029 Apr 2020
    IT + Operations Stage

    Some retailers feel that click & collect is now becoming an old model, however with significant popularity growth over the past decade, there is clear untapped ...

    • Language: English

  • Fact vs Fad – Sifting through consumer, retail and design trends and how that impacts your stores

    Wednesday10:10 - 10:4029 Apr 2020
    In-Store Experience Stage

    This session will provide an overview of the current and future trends affecting the retail industry and how that impacts the in-store environment.

    • Language: English

  • Streamlining payments and improving customer experience at the checkout

    Wednesday10:50 - 11:2029 Apr 2020
    Payments Stage

    Challenges in building a checkout experience that scales globally Keeping the user flow simple, clear, concise and consistent Building security and trust in...

    • Language: English

  • Catering to the world – Pizza Hut's global eCommerce solution

    Wednesday10:50 - 11:2029 Apr 2020
    Marketing + Branding Stage

    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and bran...

    • Language: English

  • Return to sender - Addressing the increasing volume and cost of returns

    Wednesday10:50 - 11:2029 Apr 2020
    IT + Operations Stage

    Returns have long been a significant operational and commercial challenge for retailers, but growth in eCommerce has pushed this issue to critical, with online ...

    • Language: English

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday10:50 - 11:2029 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English

  • Delighting the customer - How RFID is helping retailers revolutionise the consumer experience

    Wednesday11:05 - 11:3029 Apr 2020
    TrIED It Talks

    With today’s tech-savvy consumer enjoying greater choice at their fingertips, retailers are having to fight much harder to retain and attract customers. Ensurin...

    • Language: English

  • INTERVIEW: Save the planet or your profits? Can you do both?

    Wednesday11:10 - 11:4029 Apr 2020
    Headline Stage

    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a ...

    • Language: English

  • Identifying and addressing the gap between retail offerings and customer delivery expectations

    Wednesday11:30 - 12:3029 Apr 2020
    Workshops

    Retail executives recognize that eCommerce growth is outpacing brick-and-mortar sales growth by a large margin. Success in eCommerce requires meeting rising cus...

    • Language: English

  • Instant Payments - An opportunity for merchants

    Wednesday11:30 - 12:0029 Apr 2020
    Payments Stage

    Since its introduction in 2019, the revised Payment Services Directive (PSD2) has paved the way for payments to be made directly from a bank account, bypassing ...

    • Language: English

  • CASE STUDY: The tech conundrum – Can value retailers be tech savvy and still wow with prices?

    Wednesday11:30 - 12:0029 Apr 2020
    Marketing + Branding Stage

    Successful bricks & mortar retailers are beating the downturn by redefining the shopping experience, should online retailers do the same? To really take on the ...

    • Language: English

  • CASE STUDY: How The Body Shop is embracing the experience economy

    Wednesday11:30 - 12:0029 Apr 2020
    IT + Operations Stage

    The digital world is now moving into the Experience Economy; customer experience is the new battleground that all businesses will thrive or fail. The Body Shop ...

    • Language: English

  • CASE STUDY: Up close and personal – Personalising the in-store experience

    Wednesday11:30 - 12:0029 Apr 2020
    In-Store Experience Stage

    Customers are increasingly dictating the desire for personalised products, interactions, and experiences with brands. There are numerous ways to deliver this ac...

    • Language: English

  • Building competitive advantage using workforce technology

    Wednesday11:40 - 12:0529 Apr 2020
    TrIED It Talks

    Labour represents a significant (and growing) cost for retailers. It is also the greatest asset for delivering an exceptional customer experience. Managing and ...

    • Language: English

  • PANEL: Inside out – Structuring your business for long-term survival

    Wednesday11:50 - 12:4029 Apr 2020
    Headline Stage

    Changes in consumer behaviours, technological advancements, increasing cost-pressures and economic uncertainty are combining to create a perfect storm for the r...

    • Language: English

  • PANEL: Preparing for the next SCA deadline and taking advantage of the opportunities

    Wednesday12:10 - 12:5529 Apr 2020
    Payments Stage

    What has been the fallout from the extension? How has the status quo changed since September? Experiences and lessons from live merchant trials and testing ...

    • Language: English

  • PANEL: Why data is key to delivering relevant, personalised and seamless experiences in an omnichannel world

    Wednesday12:10 - 12:5529 Apr 2020
    Marketing + Branding Stage

    As retailers embrace digital transformation and eCommerce, there are increasing opportunities to capture and use data. Data and analytics is providing valuable ...

    • Language: English

  • PANEL: Going the extra mile – Improving efficiency, cost and customer experience in order fulfilment and delivery

    Wednesday12:10 - 12:5529 Apr 2020
    IT + Operations Stage

    Fast, convenient, flexible, traceable, reliable, sustainable – consumers expect a lot for delivery of their purchases, and they want it all for free. Changing s...

    • Language: English

  • PANEL: Online to offline and back again – Seamlessly blending physical and digital environments

    Wednesday12:10 - 12:5529 Apr 2020
    In-Store Experience Stage

    The lines between online and offline shopping are continuing to blur, and customers are expecting a seamless experience across all channels. From VR to facial r...

    • Language: English

  • How Selco drives excellence through better operational processes, collaboration, and engagement

    Wednesday12:15 - 12:4029 Apr 2020
    TrIED It Talks

    Without an easy way to communicate with frontline employees or visibility into what goes on at store level, it’s difficult to make sure operations are 100% comp...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday12:40 - 13:3029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • 5 best implementations of visual search

    Wednesday12:50 - 13:1529 Apr 2020
    TrIED It Talks

    Visual search is a powerful retail technology that improves the customer experience throughout the shopping journey. In this presentation, we’ll present 5 power...

    • Language: English

  • CASE STUDY: Mobile back-office operations management – Mobile BOOM

    Wednesday13:05 - 13:3529 Apr 2020
    IT + Operations Stage

    Efforts to be efficient, fast and accurate in all in-store operations in combination with a lack of people is making today’s retail even more challenging. A lar...

    • Language: English

  • Leveraging digital technologies is more than just good business, it’s crucial to staying relevant and profitable

    Wednesday13:25 - 13:5029 Apr 2020
    TrIED It Talks

    The retail world is transforming, and retailers need to act to remain profitable and competitive. Join our session to hear how retailers are leveraging digital ...

    • Language: English

  • Creating seamless omnichannel experiences to engage your customers at every touch point

    Wednesday13:30 - 14:0029 Apr 2020
    Headline Stage

    Consumers no longer view digital as a channel. They shop across all channels and expect a simple and seamless path to browse and purchase. As consumer purchasin...

    • Language: English

  • Developing an omnichannel payments strategy for the future

    Wednesday13:45 - 14:1529 Apr 2020
    Payments Stage

    Customers are increasingly expecting one unified experience as they shop across multiple sales channels, and the payment process is a critical component of this...

    • Language: English

  • FIRESIDE CHAT: Changing the way the world drinks by leveraging digital technology

    Wednesday13:45 - 14:1529 Apr 2020
    Marketing + Branding Stage

    The drinks industry, like so many others, has never been such a crowded and competitive space. Consumers are more engaged, savvy and demanding than ever. Standi...

    • Language: English

  • CASE STUDY: Same problems, new solutions – How task management is leading the way for innovation

    Wednesday13:45 - 14:1529 Apr 2020
    IT + Operations Stage

    Sometimes the best decisions are made when you think outside the box, therefore, harnessing the right technology is more important than ever to ensure operation...

    • Language: English

  • CASE STUDY: Creating the ultimate social learning environment in Manchester

    Wednesday13:45 - 14:1529 Apr 2020
    In-Store Experience Stage

    B - powered by Yorkshire Bank – wanted to design an innovative destination with an energetic and inviting environment, where customers can receive expert financ...

    • Language: English

  • Private blockchain and public blockchain - which one is the mission possible to create transparency in global trade and supply chains?

    Wednesday14:00 - 14:2529 Apr 2020
    TrIED It Talks

    Leveraging blockchain technology is claimed to be the solution to create transparency in global trade and supply chains. But specifically, how should we do it? ...

    • Language: English

  • When good isn’t good enough – Driving outstanding customer experience in retail

    Wednesday14:10 - 14:4029 Apr 2020
    Headline Stage

    The whole industry is talking about improving “customer experience”, but when everyone is aiming for good, is this enough to differentiate you from the competit...

    • Language: English

  • The role of cash in an increasingly digital society

    Wednesday14:25 - 14:5529 Apr 2020
    Payments Stage

    Retail credit card spending now outstrips cash spending and we’re progressively moving towards being cashless. In an increasingly digital society and with new p...

    • Language: English

  • CASE STUDY: Providing luxury experiences online

    Wednesday14:25 - 14:5529 Apr 2020
    Marketing + Branding Stage

    While eCommerce was once reserved for tech, books and convenience shopping, increasingly, shoppers are expecting also to be able to purchase high-end brands onl...

    • Language: English

  • CASE STUDY: Voice is all you need – Bringing voice-based technology to your in-store teams

    Wednesday14:25 - 14:5529 Apr 2020
    IT + Operations Stage

    Voice-based tech such as Alexa and Google is now commonplace in most homes giving easy access to information and integrated systems. Imagine giving the same abi...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:25 - 14:5529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • Succeed in omnichannel retailing by using proven technology to enhance customer experience in the physical store

    Wednesday14:35 - 15:0029 Apr 2020
    TrIED It Talks

    Retailing is evolving – online growth is not the end of physical retail but actually an important opportunity to drive footfall and increase conversion in brick...

    • Language: English

  • Brand Storytelling – A must have for engaging and retaining your customers?

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    In today’s increasingly digital world, brands run the risk of blending into a forgettable, faceless, haze of sameness. To survive in this competitive environmen...

    • Language: English

  • POS and payments in one device enabling a truly mobile POS solution

    Wednesday15:05 - 15:3529 Apr 2020
    Payments Stage

    Ascot Racecourse has been trialling mobile solutions as part of a technology review within the business this year. The F&B solution combines Kappture’s POS with...

    • Language: English

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