2020 Agenda

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  • Developing an omnichannel payments strategy for the future

    Wednesday14:05 - 14:3529 Apr 2020
    Payments Stage

    Customers are increasingly expecting one unified experience as they shop across multiple sales channels, and the payment process is a critical component of this...

    • Language: English

  • When good isn’t good enough – Driving outstanding customer experience in retail

    Wednesday14:05 - 14:3529 Apr 2020
    Headline Stage

    The whole industry is talking about improving “customer experience”, but when everyone is aiming for good, is this enough to differentiate you from the competit...

    • Language: English

  • CASE STUDY: Voice is all you need – Bringing voice-based technology to your in-store teams

    Wednesday14:05 - 14:3529 Apr 2020
    IT + Operations Stage

    Voice-based tech such as Alexa and Google is now commonplace in most homes giving easy access to information and integrated systems. Imagine giving the same abi...

    • Language: English

  • Keeping up with the Customers – Developing a flexible store design strategy to meet varied and rapidly evolving consumer demands

    Wednesday14:05 - 14:3529 Apr 2020
    In-Store Experience Stage

    Consumer expectations and shopping habits are changing rapidly, new technologies are constantly emerging, and retailers are evolving business models and strateg...

    • Language: English

  • CASE STUDY: Providing luxury experiences online

    Wednesday14:25 - 14:5529 Apr 2020
    Marketing + Branding Stage

    While eCommerce was once reserved for tech, books and convenience shopping, increasingly, shoppers are expecting also to be able to purchase high-end brands onl...

    • Language: English

  • Succeed in omnichannel retailing by using proven technology to enhance customer experience in the physical store

    Wednesday14:35 - 15:0029 Apr 2020
    TrIED It Talks

    Retailing is evolving – online growth is not the end of physical retail but actually an important opportunity to drive footfall and increase conversion in brick...

    • Language: English

  • CASE STUDY: Creating a commercially and environmentally sustainable supply chain

    Wednesday14:50 - 15:2029 Apr 2020
    IT + Operations Stage

    Increasing consumer pressure is forcing retailers to become more sustainable throughout their business, and one of the key areas for improvement is the supply c...

    • Language: English

  • POS and payments in one device enabling a truly mobile POS solution

    Wednesday14:50 - 15:2029 Apr 2020
    Payments Stage

    Ascot Racecourse has been trialling mobile solutions as part of a technology review within the business this year. The F&B solution combines Kappture’s POS with...

    • Language: English

  • INNOVATION SPOLIGHT PANEL: Working with Start-ups

    Wednesday14:50 - 15:2029 Apr 2020
    Headline Stage

    As retailers continue to search for the latest tech and innovative strategies to remain relevant, they are increasingly looking towards working with start-ups. ...

    • Language: English

  • CASE STUDY: Warner Bros: From point of sale to point of experience. Dynamic activations in the fast-changing physical channel

    Wednesday14:50 - 15:2029 Apr 2020
    In-Store Experience Stage

    There is only one Warner Bros! This presentation provides the opportunity to hear how this global leader is raising the bar in retail. With film and TV franchis...

    • Language: English

  • CASE STUDY: A little more conversation – How conversational AI can reduce costs, drive sales, and enhance customer interactions

    Wednesday15:05 - 15:3529 Apr 2020
    Marketing + Branding Stage

    The use of voice, chatbots and other AI driven conversational interfaces for browsing and buying is on the rise, with retail sales expected to reach $112 billio...

    • Language: English

  • Mastering retail delivery operations with data

    Wednesday15:10 - 15:3529 Apr 2020
    TrIED It Talks

    Consumer demand is driving an urgent need for innovation around the last mile, bringing with it a transformation in the way businesses interact with their custo...

    • Language: English