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  • Amelia Macdonald

    Head of Retail Experience


    HO Retail Experience: Shopper marketing strategy, insights, design and implementation. Coming from a background of both client and agency side,...

  • Caio Camargo

    Partner Director


    Caio Camargo is a restless enthusiast of all that may be linked to the retail market and its future. Architect, blogger, lecturer, teacher, business...

  • Chris Field


    Fieldworks Marketing

    MD of Fieldworks Marketing, a specialist retail technology PR and Content agency which helps tech vendors get found, seen and chosen by retailers,...

  • David Martin

    Joint Managing Director

    M Worldwide

    With a firm understanding of how shoppers think, feel, and behave, David works with brands to invent and reinvigorate the customer experience and...

  • Emma Jones

    Senior Global Retail Operations Manager


  • Enna Khan

    Head of Customer Experience, Operations and Strategy

    Knight Frank

    From folding towels at John Lewis' to setting up a new business at Amazon, Enna has been involved in customer experience for over 20 years. She cares...

  • Jenny Betts

    Founder & CEO

    Jenny Betts London

    I began making candles and bath & body products for my clients. Soon, they were asking me to make gifts for friends and family, and Jenny Betts...

  • Jon Blakeney

    Group Managing Director


  • Lee Chapman

    Innovation Director

    CYBG/Virgin Money

  • Lesley Crowther

    VP Consumer Engagement

    Estée Lauder Companies

  • Luke Timmins

    Retail Experience Projects Manager

    Browns Fashion

  • Michelle Bower

    Associate Director - Creative Strategy

    Dalziel & Pow

    I help global brands define their next chapter of business growth through insights, strategy and ideas. If I’m not hosting lively client workshops,...