2019 Agenda

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  • Payments Stage - Chair’s welcome

    01 May 2019, 10:00 - 10:10, Payments Stage

    A short introduction from the Payments Stage Chair

    • Language: English

  • Operations Stage - Chair's welcome

    01 May 2019, 10:00 - 10:05, Operations Stage

    Short introduction from the Chair

    • Language: English

  • Headline Stage - Chair’s welcome

    01 May 2019, 10:00 - 10:10, Headline Stage

    Short introduction from the Headline Stage Chair

    • Language: English

  • Store Design & Experience Stage - Chair's welcome

    01 May 2019, 10:00 - 10:05, Store Design & Experience Stage

    A short introduction from the Chair of the Store Design & Experience Stage

    • Language: English

  • Marketing & Branding Stage - Chair’s welcome

    01 May 2019, 10:00 - 10:05, Marketing & Branding Stage

    Short introduction from the chair of the Marketing & Branding Stage

    • Language: English

  • Understanding the future role of stores for connecting with and engaging your customers

    01 May 2019, 10:05 - 10:35, Store Design & Experience Stage

    As shopping habits change, so too do retailers need to change. With the growth of eCommerce, the shopping experience is becoming more digitally-focused, and the...

    • Language: English

  • Shopper Roundup - Turning consumers into shoppers into buyers

    01 May 2019, 10:05 - 10:40, Marketing & Branding Stage

    Consumer expectations and behaviours vary greatly across different demographics and lifestyles. This roundup session will provide insights into three different ...

    • Language: English

  • A critical analysis of payment methods

    01 May 2019, 10:10 - 10:40, Payments Stage

    As new payments methods emerge, they are not replacing old ones as was once the case, but rather adding to the growing number of available choices. This session...

    • Language: English

  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    01 May 2019, 10:10 - 10:40, Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Welcome from the Headline Stage Sponsor

    01 May 2019, 10:10 - 10:15, Headline Stage

    Short welcome from the Headline Sponsor

    • Language: English

  • Keynote: Cutting through the hype – Is this really a retailpocalypse?

    01 May 2019, 10:20 - 11:10, Headline Stage

    This session will examine the macro-economic factors and mega-trends affecting the retail industry, and analyse the true facts and figures behind the news headl...

    • Language: English

  • Play to win! How virtual reality, gaming and analytics engage employees and boost sales

    01 May 2019, 10:30 - 10:55, TrIED It Talks

    A tsunami of digitalisation is hitting the retail industry, and both customers and employees are expecting more than before. Employees, who are typically young,...

    • Language: English

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