2019 Agenda

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  • Operations Stage - Chair's welcome

    Wednesday10:00 - 10:0501 May 2019
    Operations Stage

    Short introduction from the Chair

    • Language: English

  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    Wednesday10:10 - 10:4001 May 2019
    Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Technology for Good - How the British Heart Foundation is positioning itself for a healthy future

    Wednesday10:50 - 11:2001 May 2019
    Operations Stage

    British Heart Foundation, the biggest UK charity retailer, share insights from their comprehensive technology implementation project with K3 to create a unified...

    • Language: English

  • Meeting the rapidly changing customer demands for order fulfilment

    Wednesday11:30 - 12:0001 May 2019
    Operations Stage

    The consequence of greater data collection leading to a better understanding customer needs Ways of using your store estate to better meet emerging customer ...

    • Language: English

  • PANEL: How is tech procurement evolving and what are retailers looking for from supplier partnerships?

    Wednesday12:10 - 13:0001 May 2019
    Operations Stage

    Key criteria used to select suppliers Pros and cons of working with established players vs start-ups How do you measure ROI and success? Identifying what y...

    • Language: English

  • Business Intelligence for retail – Why connecting your data is a game-changer

    Wednesday13:35 - 14:0501 May 2019
    Operations Stage

    Like many retailers today, Pets Corner, part of the Pet Family group  knew that data and business intelligence solutions could help them answer the questions th...

    • Language: English

  • CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Wednesday14:15 - 14:4501 May 2019
    Operations Stage

    Monitoring real-time stock availability and location across all channels Impact for eCommerce Benefits for customer experience Impact for staff and store e...

    • Language: English

  • Embracing technology to increase sales – How to make the most of all the digital channels available

    Wednesday14:55 - 15:2501 May 2019
    Operations Stage

    Chilango, a vibrant fast-growing UK-based Mexican restaurant group, recently took on the task of integrating numerous technologies including a new EPOS system, ...

    • Language: English

  • RetailEXPO GREAT DEBATE: Will robots replace humans in retail?

    Wednesday15:35 - 16:2501 May 2019
    Operations Stage

    The fear that robotics, automation, and AI will replace human workers is growing across many industries, with retail no exception. Self-checkouts, warehouse aut...

    • Language: English

  • Operations Stage - Chair’s closing remarks and end of day 1 conference sessions

    Wednesday16:25 - 16:3001 May 2019
    Operations Stage

    Closing remarks from the Chair

    • Language: English

  • Operations Stage - Chair’s welcome

    Thursday10:00 - 10:0502 May 2019
    Operations Stage

    Short introduction fom the Chair

    • Language: English

  • Technology Trends - What really moves the needle?

    Thursday10:10 - 10:4002 May 2019
    Operations Stage

    Technology is now an intrinsic part of every aspect of retail. Whether online or offline, customers expect no less than a completely integrated experience, as t...

    • Language: English

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