2019 Agenda

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  • Understanding the future role of stores for connecting with and engaging your customers

    Wednesday10:05 - 10:3501 May 2019
    Store Design & Experience Stage

    As shopping habits change, so too do retailers need to change. With the growth of eCommerce, the shopping experience is becoming more digitally-focused, and the...

    • Language: English

  • POWER PANEL: New store formats – Developing innovative formats to engage the customer

    Wednesday11:25 - 12:3501 May 2019
    Store Design & Experience Stage

    The established retail flagship model is being reassessed - from pop-ups, to drive-throughs, to express stores, to showrooms, there is a magnitude of different ...

    • Language: English

  • The new retail landscape - Our challenges and opportunities when marketing to the hyper connected consumer

    Wednesday11:30 - 12:0001 May 2019
    Marketing & Branding Stage

    Join former Burberry VP IT strategy and founderpreneur of CrawfordIT (london based boutique consultancy specialising in digital transformation for Global retail...

    • Language: English

  • Embracing technology to increase sales – How to make the most of all the digital channels available

    Wednesday14:55 - 15:2501 May 2019
    Operations Stage

    Chilango, a vibrant fast-growing UK-based Mexican restaurant group, recently took on the task of integrating numerous technologies including a new EPOS system, ...

    • Language: English

  • Is Customer Experience the key ingredient for retail success?

    Wednesday14:55 - 15:2501 May 2019
    Headline Stage

    Over the past few years, there has been a dramatic shift in focus for retailers, from cost savings and revenue growth, to customer experience. Customers are see...

    • Language: English

  • PANEL: Harnessing data to drive personalisation, increase loyalty, and influence buying behaviour

    Wednesday15:35 - 16:2501 May 2019
    Marketing & Branding Stage

    Data is becoming increasingly important across all businesses, and will be a big part of how future retailers and brands operate. It is providing valuable insig...

    • Language: English

  • Marketing & Branding Stage - Chair’s welcome

    Thursday10:00 - 10:0502 May 2019
    Marketing & Branding Stage

    Some statistics estimate that by 2021 there will be over 3 billion social network users worldwide, providing clear opportunities for retailers to tap into these...

    • Language: English

  • That’s the way I like it – Tapping into the power of the Consumer Voice to increase sales and build brand loyalty

    Thursday10:50 - 11:2002 May 2019
    Marketing & Branding Stage

    Once considered vanity metrics, likes and shares are now have a clear commercial upshot. Learn how best to utilise public consumer evaluation to your advantage ...

    • Language: English

  • Maintaining brand visibility and experience in a crowded market

    Thursday11:30 - 12:0002 May 2019
    Marketing & Branding Stage

    Many brands sell to consumers through other retailers, whether it be as concessions in department stores, products on shelves in supermarkets, or online marketp...

    • Language: English

  • PANEL: Store to Door – Innovations and alternative solutions for improving customer fulfilment and last-mile delivery

    Thursday12:10 - 13:0002 May 2019
    Operations Stage

    The past 12 months have seen marked improvement in delivery times and options available for customers. However, expectations have been amplified by players like...

    • Language: English

  • PANEL: Omnichannel payments – Connecting payments across channels to increase consumer interaction

    Thursday14:50 - 15:3002 May 2019
    Payments Stage

    The shopping journey is increasingly being defined by how customers want to buy – one unified experience across sales channels. The payment process sits at the ...

    • Language: English

  • PANEL: Subscriptions Predictions – Seizing the potential of subscription models to build long-term customer loyalty

    Thursday14:50 - 15:3002 May 2019
    Marketing & Branding Stage

      Subscription services are clearly on this rise, with estimates that nearly 90% of UK adults subscribe to at least 1 service, and Royal Mail forecasting that t...

    • Language: English

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