2019 Agenda

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  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    Wednesday10:10 - 10:4001 May 2019
    Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Technology for Good - How the British Heart Foundation is positioning itself for a healthy future

    Wednesday10:50 - 11:2001 May 2019
    Operations Stage

    British Heart Foundation, the biggest UK charity retailer, share insights from their comprehensive technology implementation project with K3 to create a unified...

    • Language: English

  • Meeting the rapidly changing customer demands for order fulfilment

    Wednesday11:30 - 12:0001 May 2019
    Operations Stage

    The consequence of greater data collection leading to a better understanding customer needs Ways of using your store estate to better meet emerging customer ...

    • Language: English

  • PANEL: Building an effective omnichannel retail strategy to create seamless customer experiences across bricks and clicks

    Wednesday12:00 - 12:5001 May 2019
    Headline Stage

    Consumers expect to shop wherever they want, whenever they want, and being omnichannel is a mounting necessity. But with the growing multitude of touchpoints, j...

    • Language: English

  • RFID Unleashed - Harnessing the full power of RFID for retail

    Wednesday12:15 - 12:4001 May 2019
    TrIED It Talks

    With today’s connected consumer enjoying greater choice and information at their fingertips, now more than ever, retailers need to build robust pricing, product...

    • Language: English

  • ‘RFID in a Box’ – A three-phase journey to fast and scalable digital transformation of fashion retail

    Wednesday12:50 - 13:1501 May 2019
    TrIED It Talks

    With RFID inventory management now reaching mass adoption among fashion retailers, there is a higher need than ever for their journey to be made as efficient, a...

    • Language: English

  • Fuelling change, fuelling lives – Engaging customers and colleagues to positively impact communities, in a high volume retail environment

    Wednesday13:35 - 14:0501 May 2019
    Payments Stage

    This session presents a masterclass case study of how Rontec adopted a bold approach to its corporate responsibility programme. Gain in-depth insights into how ...

    • Language: English

  • CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Wednesday14:15 - 14:4501 May 2019
    Operations Stage

    Monitoring real-time stock availability and location across all channels Impact for eCommerce Benefits for customer experience Impact for staff and store e...

    • Language: English

  • Creating consistent omnichannel creative experiences

    Wednesday14:15 - 14:4501 May 2019
    Marketing & Branding Stage

    In today's fast passed retail environment it is important to make sure that customers are getting the same experience across all channels and regions. This sess...

    • Language: English

  • Understanding new growth opportunities with unified commerce solutions

    Wednesday14:35 - 15:0001 May 2019
    TrIED It Talks

    With the explosion of omnichannel, consumers expect a unified, frictionless and personalized brand experience, across all touch points wherever and whenever the...

    • Language: English

  • Connecting in-store associates with online customers – Bricks and mortar becoming a catalyst for digital growth

    Wednesday14:55 - 15:2501 May 2019
    Marketing & Branding Stage

    In a world that wants increasingly the convenience of shopping online, associates are left idle and stores are often quiet. However, website traffic during thes...

    • Language: English

  • CASE STUDY: The human experience of sport and the retail playground of the future

    Thursday10:10 - 10:4002 May 2019
    Store Design & Experience Stage

    With developments in technology, social media, travel, nutrition and medicine new possibilities have opened up allowing humans to embrace new forms of sport. We...

    • Language: English

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