2019 Agenda

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  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    Wednesday10:10 - 10:4001 May 2019
    Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Technology for Good - How the British Heart Foundation is positioning itself for a healthy future

    Wednesday10:50 - 11:2001 May 2019
    Operations Stage

    British Heart Foundation, the biggest UK charity retailer, share insights from their comprehensive technology implementation project with K3 to create a unified...

    • Language: English

  • IN THE NEWS: M&A in the current retail landscape

    Wednesday11:20 - 11:5001 May 2019
    Headline Stage

    Market pressures are forcing retailers to consider M&A as part of their growth strategy. This session will examine the recent CMA rejection of the Sainsbury’s /...

    • Language: English

  • PANEL: Building an effective omnichannel retail strategy to create seamless customer experiences across bricks and clicks

    Wednesday12:00 - 12:5001 May 2019
    Headline Stage

    Consumers expect to shop wherever they want, whenever they want, and being omnichannel is a mounting necessity. But with the growing multitude of touchpoints, j...

    • Language: English

  • CASE STUDY: Dare to be different – Making waves in the athleisure retail market

    Wednesday12:45 - 13:1501 May 2019
    Store Design & Experience Stage

    Learn how entrepreneur Nick Paulson-Ellis has grown The Sports Edit from start-up to a successful retail and online brand in just three years. Identifying a gap...

    • Language: English

  • Customer at the heart – Millennials, Gen Z and beyond

    Wednesday13:35 - 14:0501 May 2019
    Headline Stage

    In this session, Kate Hardcastle MBE, will examine the myths and realities of emerging shopper generations, and reveal how putting them at the heart of your bus...

    • Language: English

  • INTERVIEW: Secrets for a successful retail social media strategy

    Wednesday14:15 - 14:4501 May 2019
    Headline Stage

      Some statistics estimate that by 2021 there will be over 3 billion social network users worldwide, providing clear opportunities for retailers to tap into the...

    • Language: English

  • Is Customer Experience the key ingredient for retail success?

    Wednesday14:55 - 15:2501 May 2019
    Headline Stage

    Over the past few years, there has been a dramatic shift in focus for retailers, from cost savings and revenue growth, to customer experience. Customers are see...

    • Language: English

  • PANEL: Reimagining Retail – The changing role and importance of physical experiences for engaging consumers

    Wednesday15:35 - 16:2501 May 2019
    Headline Stage

    The growth in eCommerce and the current market turbulence has left many retailers struggling to maintain footfall. But with suggestions that consumers would pre...

    • Language: English

  • KEYNOTE INTERVIEW: Food for thought – The secret to longevity on the high street

    Thursday10:10 - 11:0002 May 2019
    Headline Stage

    Having worked his way up his family’s restaurant empire, and now a renowned two-star Michelin chef at Le Gavroche, Michel Roux Jr. has seen the changing face of...

    • Language: English

  • Technology Trends - What really moves the needle?

    Thursday10:10 - 10:4002 May 2019
    Operations Stage

    Technology is now an intrinsic part of every aspect of retail. Whether online or offline, customers expect no less than a completely integrated experience, as t...

    • Language: English

  • Disrupt or be disrupted

    Thursday11:10 - 11:4002 May 2019
    Headline Stage

    This session will showcase a company or brand that has thought outside the box, challenged traditional models and ways of thinking, and disrupted the market in ...

    • Language: English

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