2019 Agenda


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  • CASE STUDY: Dare to be different – Making waves in the athleisure retail market

    Wednesday12:45 - 13:1501 May 2019
    Store Design & Experience Stage

    Learn how entrepreneur Nick Paulson-Ellis has grown The Sports Edit from start-up to a successful retail and online brand in just three years. Identifying a gap...

    • Language: English

  • Customer at the heart – Millennials, Gen Z and beyond

    Wednesday13:35 - 14:0501 May 2019
    Headline Stage

    In this session, Kate Hardcastle MBE, will examine the myths and realities of emerging shopper generations, and reveal how putting them at the heart of your bus...

    • Language: English

  • CASE STUDY: Turning a brand Into a destination

    Wednesday13:55 - 14:2501 May 2019
    Store Design & Experience Stage

    This session will divulge how the world’s best-selling whisky – Johnnie Walker–  is using physical retail to support its ambition to become the most desired, en...

    • Language: English

  • CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Wednesday14:15 - 14:4501 May 2019
    Operations Stage

    Monitoring real-time stock availability and location across all channels Impact for eCommerce Benefits for customer experience Impact for staff and store e...

    • Language: English

  • Creating consistent omnichannel creative experiences

    Wednesday14:15 - 14:4501 May 2019
    Marketing & Branding Stage

    In today's fast passed retail environment it is important to make sure that customers are getting the same experience across all channels and regions. This sess...

    • Language: English

  • CASE STUDY: Creating the Google Curiosity Rooms

    Wednesday14:35 - 15:0501 May 2019
    Store Design & Experience Stage

    As more brands seek to engage directly with consumers, and traditional retailers adapt their stores to do much more than just sell products - what can each lear...

    • Language: English

  • Connecting in-store associates with online customers – Bricks and mortar becoming a catalyst for digital growth

    Wednesday14:55 - 15:2501 May 2019
    Marketing & Branding Stage

    In a world that wants increasingly the convenience of shopping online, associates are left idle and stores are often quiet. However, website traffic during thes...

    • Language: English

  • CASE STUDY: The human experience of sport and the retail playground of the future

    Thursday10:10 - 10:4002 May 2019
    Store Design & Experience Stage

    With developments in technology, social media, travel, nutrition and medicine new possibilities have opened up allowing humans to embrace new forms of sport. We...

    • Language: English

  • CASE STUDY: Blending the physical and digital - Sainsbury’s SmartShop with Mobile Pay

    Thursday10:10 - 10:4002 May 2019
    Payments Stage

    “Queuing”. That’s what our customer’s told us when we asked “what’s the most frustrating part of your in-store shopping experience?” We set out to solve that pr...

    • Language: English

  • CASE STUDY: Innovation vs luxury – Finding the balance

    Thursday13:30 - 14:0002 May 2019
    Store Design & Experience Stage

    The session will explore the importance of retail innovation, how to build a retail theatre to surprise customers and merging bricks and clicks (physical and di...

    • Language: English

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