2019 Agenda

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  • Essential Retail Breakfast Briefing: How will technology shape the future of customer experience?

    Wednesday07:15 - 09:3001 May 2019
    Special Events

    Hilton London Olympia   Essential Retail is delighted to invite you to join our RetailEXPO breakfast briefing on Wednesday May 1st 2019 at Hilton London Olymp...

    • Language: English (United Kingdom)

  • Payments Stage - Chair’s welcome

    Wednesday10:00 - 10:1001 May 2019
    Payments Stage

    A short introduction from the Payments Stage Chair

    • Language: English

  • Operations Stage - Chair's welcome

    Wednesday10:00 - 10:0501 May 2019
    Operations Stage

    Short introduction from the Chair

    • Language: English

  • Store Design & Experience Stage - Chair's welcome

    Wednesday10:00 - 10:0501 May 2019
    Store Design & Experience Stage

    A short introduction from the Chair of the Store Design & Experience Stage

    • Language: English

  • Marketing & Branding Stage - Chair’s welcome

    Wednesday10:00 - 10:1001 May 2019
    Marketing & Branding Stage

    Short introduction from the chair of the Marketing & Branding Stage

    • Language: English

  • Understanding the future role of stores for connecting with and engaging your customers

    Wednesday10:05 - 10:3501 May 2019
    Store Design & Experience Stage

    As shopping habits change, so too do retailers need to change. With the growth of eCommerce, the shopping experience is becoming more digitally-focused, and the...

    • Language: English

  • A critical analysis of payment methods

    Wednesday10:10 - 10:4001 May 2019
    Payments Stage

    As new payments methods emerge, they are not replacing old ones as was once the case, but rather adding to the growing number of available choices. This session...

    • Language: English

  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    Wednesday10:10 - 10:4001 May 2019
    Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Headline Stage - Chair’s welcome

    Wednesday10:10 - 10:2001 May 2019
    Headline Stage

    Short introduction from the Headline Stage Chair

    • Language: English

  • Turning shoppers into buyers

    Wednesday10:10 - 10:4001 May 2019
    Marketing & Branding Stage

    Based on the principles of behavioural science, this session will provide insights on how to positively engage with, and influence shoppers – turning them into ...

    • Language: English

  • Keynote: Cutting through the hype – Is this really a retailpocalypse?

    Wednesday10:20 - 11:1001 May 2019
    Headline Stage

    This session will examine the macro-economic factors and mega-trends affecting the retail industry, and analyse the true facts and figures behind the news headl...

    • Language: English

  • Innovation Trail Guided Tour (retailers only)

    Wednesday10:30 - 11:3001 May 2019
    Special Events

    NEW for 2019   Join an expertly led guided visitor tour for retailers. Chris Field, CEO of Fieldworks, will showcase the must-see Innovation Awards shortliste...

    • Language: English

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