2019 Agenda

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  • Innovating the basics – Using data driven insights to improve the fundamentals of customer experience

    Wednesday13:35 - 14:0501 May 2019
    Marketing & Branding Stage

    There is an increasing tendency, in our tech-oriented world, to conflate innovation with the newest and shiniest gadgets on the marketplace. Yet unless these te...

    • Language: English

  • Fuelling change, fuelling lives – Engaging customers and colleagues to positively impact communities, in a high volume retail environment

    Wednesday13:35 - 14:0501 May 2019
    Payments Stage

    This session presents a masterclass case study of how Rontec adopted a bold approach to its corporate responsibility programme. Gain in-depth insights into how ...

    • Language: English

  • Business Intelligence for retail – Why connecting your data is a game-changer

    Wednesday13:35 - 14:0501 May 2019
    Operations Stage

    Like many retailers today, Pets Corner, part of the Pet Family group  knew that data and business intelligence solutions could help them answer the questions th...

    • Language: English

  • Customer at the heart – Millennials, Gen Z and beyond

    Wednesday13:35 - 14:0501 May 2019
    Headline Stage

    In this session, Kate Hardcastle MBE, will examine the myths and realities of emerging shopper generations, and reveal how putting them at the heart of your bus...

    • Language: English

  • CASE STUDY: Turning a brand Into a destination

    Wednesday13:55 - 14:2501 May 2019
    Store Design & Experience Stage

    This session will divulge how the world’s best-selling whisky – Johnnie Walker–  is using physical retail to support its ambition to become the most desired, en...

    • Language: English

  • Top of the shop for retail design

    Wednesday14:00 - 14:2501 May 2019
    TrIED It Talks

    Discover how those within the retail design industry can streamline workflows by moving to a single tool for the entire design process - from conceptual design,...

    • Language: English

  • INTERVIEW: Secrets for a successful retail social media strategy

    Wednesday14:15 - 14:4501 May 2019
    Headline Stage

      Some statistics estimate that by 2021 there will be over 3 billion social network users worldwide, providing clear opportunities for retailers to tap into the...

    • Language: English

  • The use of bank payments in retail environments

    Wednesday14:15 - 14:4501 May 2019
    Payments Stage

    Paying directly from banking apps is being discussed as the next payments revolution, bypassing traditional card networks, and offering real-time payments and a...

    • Language: English

  • CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Wednesday14:15 - 14:4501 May 2019
    Operations Stage

    Monitoring real-time stock availability and location across all channels Impact for eCommerce Benefits for customer experience Impact for staff and store e...

    • Language: English

  • Creating consistent omnichannel creative experiences

    Wednesday14:15 - 14:4501 May 2019
    Marketing & Branding Stage

    In today's fast passed retail environment it is important to make sure that customers are getting the same experience across all channels and regions. This sess...

    • Language: English

  • Understanding new growth opportunities with unified commerce solutions

    Wednesday14:35 - 15:0001 May 2019
    TrIED It Talks

    With the explosion of omnichannel, consumers expect a unified, frictionless and personalized brand experience, across all touch points wherever and whenever the...

    • Language: English

  • CASE STUDY: Creating the Google Curiosity Rooms

    Wednesday14:35 - 15:0501 May 2019
    Store Design & Experience Stage

    As more brands seek to engage directly with consumers, and traditional retailers adapt their stores to do much more than just sell products - what can each lear...

    • Language: English

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