2019 Agenda

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  • Essential Retail Breakfast Briefing: How will technology shape the future of customer experience?

    Wednesday07:15 - 09:3001 May 2019
    Special Events

    Hilton London Olympia   Essential Retail is delighted to invite you to join our RetailEXPO breakfast briefing on Wednesday May 1st 2019 at Hilton London Olymp...

    • Language: English (United Kingdom)

  • Payments Stage - Chair’s welcome

    Wednesday10:00 - 10:1001 May 2019
    Payments Stage

    A short introduction from the Payments Stage Chair

    • Language: English

  • Operations Stage - Chair's welcome

    Wednesday10:00 - 10:0501 May 2019
    Operations Stage

    Short introduction from the Chair

    • Language: English

  • Store Design & Experience Stage - Chair's welcome

    Wednesday10:00 - 10:0501 May 2019
    Store Design & Experience Stage

    A short introduction from the Chair of the Store Design & Experience Stage

    • Language: English

  • Marketing & Branding Stage - Chair’s welcome

    Wednesday10:00 - 10:1001 May 2019
    Marketing & Branding Stage

    Short introduction from the chair of the Marketing & Branding Stage

    • Language: English

  • Understanding the future role of stores for connecting with and engaging your customers

    Wednesday10:05 - 10:3501 May 2019
    Store Design & Experience Stage

    As shopping habits change, so too do retailers need to change. With the growth of eCommerce, the shopping experience is becoming more digitally-focused, and the...

    • Language: English

  • A critical analysis of payment methods

    Wednesday10:10 - 10:4001 May 2019
    Payments Stage

    As new payments methods emerge, they are not replacing old ones as was once the case, but rather adding to the growing number of available choices. This session...

    • Language: English

  • Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

    Wednesday10:10 - 10:4001 May 2019
    Operations Stage

    Creating and managing an end-to-end innovation portfolio that is in line with business KPIs Filtering and prioritising innovations that will make an impact a...

    • Language: English

  • Headline Stage - Chair’s welcome

    Wednesday10:10 - 10:2001 May 2019
    Headline Stage

    Short introduction from the Headline Stage Chair

    • Language: English

  • Turning shoppers into buyers

    Wednesday10:10 - 10:4001 May 2019
    Marketing & Branding Stage

    Based on the principles of behavioural science, this session will provide insights on how to positively engage with, and influence shoppers – turning them into ...

    • Language: English

  • Keynote: Cutting through the hype – Is this really a retailpocalypse?

    Wednesday10:20 - 11:1001 May 2019
    Headline Stage

    This session will examine the macro-economic factors and mega-trends affecting the retail industry, and analyse the true facts and figures behind the news headl...

    • Language: English

  • Innovation Trail Guided Tour (retailers only)

    Wednesday10:30 - 11:3001 May 2019
    Special Events

    NEW for 2019   Join an expertly led guided visitor tour for retailers. Chris Field, CEO of Fieldworks, will showcase the must-see Innovation Awards shortliste...

    • Language: English

  • Play to win! How virtual reality, gaming and analytics engage employees and boost sales

    Wednesday10:30 - 10:5501 May 2019
    TrIED It Talks

    A tsunami of digitalisation is hitting the retail industry, and both customers and employees are expecting more than before. Employees, who are typically young,...

    • Language: English

  • Stores are Dead. What can we expect in the new age of retail?

    Wednesday10:45 - 11:1501 May 2019
    Store Design & Experience Stage

    This session will examine the importance of a consumer’s environment in influencing buying decisions, and the key factors to consider when designing stores that...

    • Language: English

  • Localised eCommerce payment and fraud prevention for optimal conversion rates and minimal risk

    Wednesday10:50 - 11:2001 May 2019
    Payments Stage

    Taking a country by country approach to fraud prevention and rule optimisation Localised payment methods that take into consideration consumer needs Using l...

    • Language: English

  • Technology for Good - How the British Heart Foundation is positioning itself for a healthy future

    Wednesday10:50 - 11:2001 May 2019
    Operations Stage

    British Heart Foundation, the biggest UK charity retailer, share insights from their comprehensive technology implementation project with K3 to create a unified...

    • Language: English

  • Dynamic Youth – The New Brand Strategies

    Wednesday10:50 - 11:2001 May 2019
    Marketing & Branding Stage

    Gen Z is sidestepping traditional media, seeking quieter vices and primed to disrupt the status quo at every turn. From powering the ‘brand of self’ and embraci...

    • Language: English

  • Simple, intelligent, consistent – Transforming Co-op’s store operations and experience with real-time task management

    Wednesday11:05 - 11:3001 May 2019
    TrIED It Talks

    One of the most common challenges that the Co-op and many other retailers are currently faced with is how to get everything done within the time available while...

    • Language: English

  • IN THE NEWS: M&A in the current retail landscape

    Wednesday11:20 - 11:5001 May 2019
    Headline Stage

    Market pressures are forcing retailers to consider M&A as part of their growth strategy. This session will examine the recent CMA rejection of the Sainsbury’s /...

    • Language: English

  • POWER PANEL: New store formats – Developing innovative formats to engage the customer

    Wednesday11:25 - 12:3501 May 2019
    Store Design & Experience Stage

    The established retail flagship model is being reassessed - from pop-ups, to drive-throughs, to express stores, to showrooms, there is a magnitude of different ...

    • Language: English

  • Driving customer experience under PSD2 SCA

    Wednesday11:30 - 12:0001 May 2019
    Payments Stage

    The intention behind PSD2 is to improve security and convenience for consumers in the EU — a goal that is central to your business too. But many have concerns a...

    • Language: English

  • Meeting the rapidly changing customer demands for order fulfilment

    Wednesday11:30 - 12:0001 May 2019
    Operations Stage

    The consequence of greater data collection leading to a better understanding customer needs Ways of using your store estate to better meet emerging customer ...

    • Language: English

  • The new retail landscape - Our challenges and opportunities when marketing to the hyper connected consumer

    Wednesday11:30 - 12:0001 May 2019
    Marketing & Branding Stage

    Join former Burberry VP IT strategy and founderpreneur of CrawfordIT (london based boutique consultancy specialising in digital transformation for Global retail...

    • Language: English

  • Reinventing the High Street with Location Intelligence

    Wednesday11:40 - 12:0501 May 2019
    TrIED It Talks

    Location Intelligence was developed to help retailers understand how location affects the performance of their businesses and use that information as a competit...

    • Language: English

  • Student Design Awards

    Wednesday11:45 - 12:3001 May 2019
    Special Events

    Design Zone & Gallery Suite In its fifth year, this ever popular scheme, makes a comeback to RetailEXPO. The initiative is committed to inspire and inform the...

    • Language: English

  • PANEL: Building an effective omnichannel retail strategy to create seamless customer experiences across bricks and clicks

    Wednesday12:00 - 12:5001 May 2019
    Headline Stage

    Consumers expect to shop wherever they want, whenever they want, and being omnichannel is a mounting necessity. But with the growing multitude of touchpoints, j...

    • Language: English

  • PANEL: PSD2 and SCA – Getting to grips with the new European payment regulations

    Wednesday12:10 - 13:0001 May 2019
    Payments Stage

    The latest edition of the Payment Services Directive is set to revolutionise banking and payments and Strong Customer Authentication has to be supported by Sept...

    • Language: English

  • PANEL: How is tech procurement evolving and what are retailers looking for from supplier partnerships?

    Wednesday12:10 - 13:0001 May 2019
    Operations Stage

    Key criteria used to select suppliers Pros and cons of working with established players vs start-ups How do you measure ROI and success? Identifying what y...

    • Language: English

  • PANEL: P-O-P Stars – Evolving in-store communications and displays to drive sales

    Wednesday12:10 - 13:0001 May 2019
    Marketing & Branding Stage

    Getting shoppers through the door is one challenge, but once they’re in store, influencing the purchasing decision presents different hurdles. This panel will a...

    • Language: English

  • RFID Unleashed - Harnessing the full power of RFID for retail

    Wednesday12:15 - 12:4001 May 2019
    TrIED It Talks

    With today’s connected consumer enjoying greater choice and information at their fingertips, now more than ever, retailers need to build robust pricing, product...

    • Language: English

  • Innovation Trail Guided Tour (retailers only)

    Wednesday12:30 - 13:3001 May 2019
    Special Events

    NEW for 2019   Join an expertly led guided visitor tour for retailers. Chris Field, CEO of Fieldworks, will showcase the must-see Innovation Awards shortliste...

    • Language: English

  • CASE STUDY: Dare to be different – Making waves in the athleisure retail market

    Wednesday12:45 - 13:1501 May 2019
    Store Design & Experience Stage

    Learn how entrepreneur Nick Paulson-Ellis has grown The Sports Edit from start-up to a successful retail and online brand in just three years. Identifying a gap...

    • Language: English

  • ‘RFID in a Box’ – A three-phase journey to fast and scalable digital transformation of fashion retail

    Wednesday12:50 - 13:1501 May 2019
    TrIED It Talks

    With RFID inventory management now reaching mass adoption among fashion retailers, there is a higher need than ever for their journey to be made as efficient, a...

    • Language: English

  • Retail Remastered with Stylus

    Wednesday13:00 - 14:3001 May 2019
    Special Events

    Gallery Suite, Gallery Level of Olympia Grand Join Stylus’ head of Retail, Katie Baron, for an exclusive look at retail’s future – how consumer shifts are resh...

    • Language: English

  • POPAI Awards shortlist announcement

    Wednesday13:05 - 13:3001 May 2019
    Special Events

    Marketing & Branding Stage Come and celebrate the nominated entries of this year’s P-O-P industry awards at RetailEXPO. “Over the past few years the show has ...

    • Language: English

  • LED: The Myths and The Magic

    Wednesday13:25 - 13:5001 May 2019
    TrIED It Talks

    From designing an immersive experience to choosing the best solution, Patrick Halliwell, Managing Director Daktronics UK, will discuss a variety of topics to he...

    • Language: English

  • Innovating the basics – Using data driven insights to improve the fundamentals of customer experience

    Wednesday13:35 - 14:0501 May 2019
    Marketing & Branding Stage

    There is an increasing tendency, in our tech-oriented world, to conflate innovation with the newest and shiniest gadgets on the marketplace. Yet unless these te...

    • Language: English

  • Fuelling change, fuelling lives – Engaging customers and colleagues to positively impact communities, in a high volume retail environment

    Wednesday13:35 - 14:0501 May 2019
    Payments Stage

    This session presents a masterclass case study of how Rontec adopted a bold approach to its corporate responsibility programme. Gain in-depth insights into how ...

    • Language: English

  • Business Intelligence for retail – Why connecting your data is a game-changer

    Wednesday13:35 - 14:0501 May 2019
    Operations Stage

    Like many retailers today, Pets Corner, part of the Pet Family group  knew that data and business intelligence solutions could help them answer the questions th...

    • Language: English

  • Customer at the heart – Millennials, Gen Z and beyond

    Wednesday13:35 - 14:0501 May 2019
    Headline Stage

    In this session, Kate Hardcastle MBE, will examine the myths and realities of emerging shopper generations, and reveal how putting them at the heart of your bus...

    • Language: English

  • CASE STUDY: Turning a brand Into a destination

    Wednesday13:55 - 14:2501 May 2019
    Store Design & Experience Stage

    This session will divulge how the world’s best-selling whisky – Johnnie Walker–  is using physical retail to support its ambition to become the most desired, en...

    • Language: English

  • Top of the shop for retail design

    Wednesday14:00 - 14:2501 May 2019
    TrIED It Talks

    Discover how those within the retail design industry can streamline workflows by moving to a single tool for the entire design process - from conceptual design,...

    • Language: English

  • INTERVIEW: Secrets for a successful retail social media strategy

    Wednesday14:15 - 14:4501 May 2019
    Headline Stage

      Some statistics estimate that by 2021 there will be over 3 billion social network users worldwide, providing clear opportunities for retailers to tap into the...

    • Language: English

  • The use of bank payments in retail environments

    Wednesday14:15 - 14:4501 May 2019
    Payments Stage

    Paying directly from banking apps is being discussed as the next payments revolution, bypassing traditional card networks, and offering real-time payments and a...

    • Language: English

  • CASE STUDY: More than just counting stock – Adopting RFID technology to increase omnichannel inventory accuracy, streamline processes and improve customer experience

    Wednesday14:15 - 14:4501 May 2019
    Operations Stage

    Monitoring real-time stock availability and location across all channels Impact for eCommerce Benefits for customer experience Impact for staff and store e...

    • Language: English

  • Creating consistent omnichannel creative experiences

    Wednesday14:15 - 14:4501 May 2019
    Marketing & Branding Stage

    In today's fast passed retail environment it is important to make sure that customers are getting the same experience across all channels and regions. This sess...

    • Language: English

  • Understanding new growth opportunities with unified commerce solutions

    Wednesday14:35 - 15:0001 May 2019
    TrIED It Talks

    With the explosion of omnichannel, consumers expect a unified, frictionless and personalized brand experience, across all touch points wherever and whenever the...

    • Language: English

  • CASE STUDY: Creating the Google Curiosity Rooms

    Wednesday14:35 - 15:0501 May 2019
    Store Design & Experience Stage

    As more brands seek to engage directly with consumers, and traditional retailers adapt their stores to do much more than just sell products - what can each lear...

    • Language: English

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