IT + Operations Stage

  • RetailEXPO IT + Operations Stage

    Creating a seamless customer experience through operational excellence


    Learn how to improve operational efficiency, reduce costs, increase profits, and enhance customer experience.


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  • What you will learn:

    • How to successfully embrace technology within your business to enhance customer experience
    • How to improve efficiency, cost and customer experience in order fulfilment, delivery and returns
    • Emerging technologies helping retailers improve efficiency, speed and accuracy of in-store operations
    • How to harness the power of AI and data analytics for enhancing business intelligence and strategy
    • How omnichannel inventory management can be used to improve customer experience, streamline supply chains and reduce costs
    • How to prepare your IT and infrastructure to deliver increasing in-store technology requirements
  • 2020 IT + Operations Stage oracles include:

    • Adam Plummer, Global Digital Product Experience Director, The Body Shop
    • Jozo Dzakula, Chief Information Officer (CIO), Konzum plus
    • Lee Robinson, Operational Excellence Lead, Travelodge
    • Gavin Sheedy, Global Project Manager, Primark
    • Paul Cannon, Director of IT, Homebase
    • Tom Wakeford, Head of IT and Business Transformation, Jigsaw
    • Margherita Rossi, Manager Food Supply Development & Sourcing, Carrefour Partenariat International
    • Dean Humphrey, UK Operations Manager, Starbucks
    • Jay Mulcahy, Group Director of Procurement, Logistics & Customer Service, Phase Eight
  • Interested in attending?

    Join us at RetailEXPO 2020 to get ideas, innovations and the latest retail solutions.

    Register to attend

    2020 Content Programme

    See the 2020 content programme to get a taste of the learnings and insights at RetailEXPO.

    Content programme