Keynote

2019 Headline Stage Agenda

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  • Headline Stage - Chair’s welcome

    Wednesday10:10 - 10:2001 May 2019
    Headline Stage

    Short introduction from the Headline Stage Chair

    • Language: English

  • Keynote: Cutting through the hype – Is this really a retailpocalypse?

    Wednesday10:20 - 11:1001 May 2019
    Headline Stage

    This session will examine the macro-economic factors and mega-trends affecting the retail industry, and analyse the true facts and figures behind the news headl...

    • Language: English

  • IN THE NEWS: M&A in the current retail landscape

    Wednesday11:20 - 11:5001 May 2019
    Headline Stage

    Market pressures are forcing retailers to consider M&A as part of their growth strategy. This session will examine the recent CMA rejection of the Sainsbury’s /...

    • Language: English

  • PANEL: Building an effective omnichannel retail strategy to create seamless customer experiences across bricks and clicks

    Wednesday12:00 - 12:5001 May 2019
    Headline Stage

    Consumers expect to shop wherever they want, whenever they want, and being omnichannel is a mounting necessity. But with the growing multitude of touchpoints, j...

    • Language: English

  • Customer at the heart – Millennials, Gen Z and beyond

    Wednesday13:35 - 14:0501 May 2019
    Headline Stage

    In this session, Kate Hardcastle MBE, will examine the myths and realities of emerging shopper generations, and reveal how putting them at the heart of your bus...

    • Language: English

  • INTERVIEW: Secrets for a successful retail social media strategy

    Wednesday14:15 - 14:4501 May 2019
    Headline Stage

      Some statistics estimate that by 2021 there will be over 3 billion social network users worldwide, providing clear opportunities for retailers to tap into the...

    • Language: English

  • Is Customer Experience the key ingredient for retail success?

    Wednesday14:55 - 15:2501 May 2019
    Headline Stage

    Over the past few years, there has been a dramatic shift in focus for retailers, from cost savings and revenue growth, to customer experience. Customers are see...

    • Language: English

  • PANEL: Reimagining Retail – The changing role and importance of physical experiences for engaging consumers

    Wednesday15:35 - 16:2501 May 2019
    Headline Stage

    The growth in eCommerce and the current market turbulence has left many retailers struggling to maintain footfall. But with suggestions that consumers would pre...

    • Language: English

  • Headline Stage - Chair’s closing remarks and end of day 1 conference sessions

    Wednesday16:25 - 16:3001 May 2019
    Headline Stage

    Clsing remarks from the Chair

    • Language: English

  • Headline Stage - Chair’s welcome

    Thursday10:00 - 10:0502 May 2019
    Headline Stage

    Short welcome from the Chair

    • Language: English

  • KEYNOTE INTERVIEW: Food for thought – The secret to longevity on the high street

    Thursday10:10 - 11:0002 May 2019
    Headline Stage

    Having worked his way up his family’s restaurant empire, and now a renowned two-star Michelin chef at Le Gavroche, Michel Roux Jr. has seen the changing face of...

    • Language: English

  • Disrupt or be disrupted

    Thursday11:10 - 11:4002 May 2019
    Headline Stage

    This session will showcase a company or brand that has thought outside the box, challenged traditional models and ways of thinking, and disrupted the market in ...

    • Language: English

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