Contributor Profile

Caroline Casey-Norbury

Job TitleHead of Innovation and Concepts

Company NameCoop


Caroline Casey-Norbury, Head of Innovation and Concepts joined the Coop 16 months ago. She is focused on innovation and its vital role in delivering a relevant and engaging customer experience.

In a sector that is changing at an unparalleled pace, keeping the end-user and their emerging wants and needs front of mind has never been more important; anticipating and interpreting the future of the Convenience market is critical to delivering the best solutions and experiences to customers… across the length and breadth of the country.

Caroline’s expertise has been gained through her extensive retail experience, working in senior roles within Marketing, Visual Merchandising, Store Development and Innovation. Having led a number of award winning projects including DDA, Retail Interiors and the Transform awards, Caroline has a proven record of how great design, well executed, can make a real difference

Conference Sessions

  • POWER PANEL: New store formats – Developing innovative formats to engage the customer

    Wednesday11:25 - 12:3501 May 2019
    Store Design & Experience Stage

    The established retail flagship model is being reassessed - from pop-ups, to drive-throughs, to express stores, to showrooms, there is a magnitude of different ...

    • Language: English

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