Contributor Profile

Anthony Williams

Job TitleGlobal Learning Design Manager

Company NameCosta Coffee


Since 1999, Anthony has focused on providing L&D support to operational teams across the retail, hospitality and technology sectors.

Believing that resources, experiences and conversations drive performance, Anthony now leads the Costa Coffee Global Learning Design Team. This team blends digital media with real world experiences aligned to business KPIs.

Prior to that he worked in the team that won the 2017 Digital Learning Transformation Award for its innovative shift from face to face learning into an in-house, digital provision.

A keen collaborator, Anthony is an advocate of active personal learning networks for all L&D professionals.

Conference Sessions

  • The future of retail learning and development – New innovations for training staff in the digital era

    Thursday10:50 - 11:2002 May 2019
    Operations Stage

    From courses and programmes to resources and experiences - Training to engage and appeal to a new generation of staff Virtual Reality, gamification, mobile a...

    • Language: English

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