Contributor Profile

Enna Khan

Job TitleHead of Customer Experience, Operations and Strategy

Company NameKnight Frank


From folding towels at John Lewis' to setting up a new business at Amazon, Enna has been involved in customer experience for over 20 years. She cares deeply about creating engaging experiences that make a difference to customers' lives. Most recently, Enna has taken a lead role to transform Knight Frank's customer experience that has led to four gold customer experience awards in 2019.

Conference Sessions

  • CASE STUDY: How a customer experience vision can transform your business

    Wednesday11:05 - 11:3529 Apr 2020
    In-Store Experience Stage

    With the threat from digital disruptors and growing disillusionment over property ownership from ‘Generation Rent’, Knight Frank needed to focus on introducing ...

    • Language: English