Contributor Profile

Eiko Kawano

Job TitleGroup Experience Director

Company NamePublicis Sapient

About

Eiko has been creating digital experiences since 1998. She currently leads the Experience Design practice for Publicis Sapient Canada, and is a member of Publicis Sapient’s Retail Experience leadership team. She has an extensive background in Customer Experience strategy, journey mapping, and customer research, and loves working with brands to find meaningful ways to reach people. As the Experience Lead for the Walmart Canada account, Eiko shepherded the evolution of Walmart’s customer experience through a collaborative design practice that kicked off in 2012, launching Walmart’s first responsive website, first online grocery offering, and first mobile shopping app in the seven years since.

Eiko believes that building empathy for customers, clients, and team members always generates the best results, and that diverse perspectives are key to effective problem-solving. She has a particular interest in the intersection of data and design, and applies a data-driven approach to customer journey modelling, design, and experience optimization.

In addition to Walmart, Eiko has worked with Lowe’s, Jenny Craig, Whirlpool, VW, Mars, Four Seasons, Destination Canada, Bank of Montreal, the University of British Columbia, Chrysler, Shaw, and TELUS.

Conference Sessions

  • Breakfast Briefing: Women in Retail

    Thursday08:00 - 10:0030 Apr 2020
    Special Events

    Essential Retail is delighted to be hosting its first ever Women in Retail networking event at RetailEXPO, taking place on Wednesday 30th April at Olympia Londo...

    • Language: English