2020 Vision Retail Report

  • 2020 Vision: How retail’s continued transformation will look in 2020 and beyond

    2020 promises to be the year when change and restructure become the new normal for the retail industry and the false dichotomy between online of offline is finally put to bed. RetailEXPO’s latest research lifts the lid on an industry undergoing seismic change. It tracks customer demand and sentiment, while offering retailers actionable insights, showing how technology can help satisfy consumer expectations.

    Packed with actionable insights, our research tackles a wide range of critical topics, revealing:

    • What customers really want
    • How and why retail and technology are increasingly merging
    • The technologies customers want most
    • How leading retailers are reimagining the store format
    • The role of digital signage in cutting-edge stores
    • A ranking of retailers offering the best customer experience
    • The latest developments in the payments revolution
    • The evolution of the store associate and the value customers want them to add
    • The rise of sustainability and equality of opportunity
    • Ten actionable insights for retailers in 2020

    Find out how leading retailers will continue to transform in 2020. Download our report below and discover the challenges and opportunities retailers can’t afford to miss — both online and in-store.

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