PANEL: New spaces and experiences for retailers – the role of shopping centres in the future of retail

PANEL: New spaces and experiences for retailers – the role of shopping centres in the future of retail

01 May 2019, 15:55 - 16:25

Store Design & Experience Stage
Language:
English
  • Where do people shop? Are shopping centres still relevant?
  • Analysing the changing make-up of anchors and tenants
  • Blurring the lines between shopping and socialising - Creating a more dynamic, engaging, fun and social shopping experience
  • New approaches to keep people in the centre, spending money
  • Innovations to improve the customer experience
  • Providing new commercial spaces for retailers and brands – experiential events, brand activations, pop-ups etc
  • Exploring how shopping centres can aggregate retail services (eg apps, personal shoppers, delivery)
  • Utilising customer data to benefit all retailers

Contributors

  • Kathryn Malloch

    Panellist

    Group Head of Customer Experience

    Hammerson Property

    Kathryn is Head of Customer Experience at Hammerson. She is responsible for shaping the experience within Hammerson’s shopping centres to help create...

  • Sue Shepherd

    Panellist

    Centre Manager - London Designer Outlet

    Realm

    Sue Shepherd joined Realm, who manage the London Designer Outlet, in 2014 and has seen the centre through over 5 years of consecutive growth....

  • Jennifer Acevedo

    Moderator

    Editor-in-Chief

    VMSD magazine

    Jennifer Acevedo is the Editor-in-Chief of VMSD magazine and is a 25-year-veteran print journalist who has researched, spoken and written extensively...

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