Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

Omnichannel innovation at a global scale – Connecting retail, digital and customer care experiences in 20 markets

01 May 2019, 10:10 - 10:40

Operations Stage
Language:
English
  • Creating and managing an end-to-end innovation portfolio that is in line with business KPIs
  • Filtering and prioritising innovations that will make an impact and get buy-in from senior management
  • How to approach pilots: Is it a FAIL or SCALE?
  • Examples from successful pilots

Contributors

  • Sezin Tumer

    Speaker

    Principal Retail Innovation Manager

    Vodafone

    Sezin is the Principal Retail Innovation Manager at Vodafone Group, the global HQ.  In her current role Sezin is running a global omni channel...

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