How Halfords transformed their store visit process to support their store network more effectively

How Halfords transformed their store visit process to support their store network more effectively

02 May 2019, 11:30 - 12:00

Operations Stage
Language:
English

Many retailers are incorporating tech into the shopping experience to remove pain for their customers, but store operations are often neglected. If addressed correctly however, there is significant opportunity to remove pain for both customers and colleagues. In order to support stores more effectively and provide a more consistent experience to their customers, Halfords launched a project aimed at reshaping their store visit process. Learn how they transformed store visits by digitising the process with the YOOBIC solution, how they handled the process for change, benefits and results of the project, and how they see the solution continually evolving to drive store performance and continuing to put the customer first.

  • Recognising the importance of the store visit process in today’s experience-driven retail environment
  • Coaching and empowering store teams to success
  • Digitising core retail processes like store visits to support consistency and drive a better customer experience
  • Creating a best-in-class process to identify areas of improvement in your store network
  • Improving the efficiency and effectiveness of your field team by changing your store visit process

Contributors

  • Louise O'Keeffe

    Speaker

    Head of Retail Support

    Halfords

    Louise O'Keeffe is the Head of Retail Support in Central Operations for Halfords. Retail Support are the voices of the field and colleague teams...

Sponsors

YOOBIC

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.