CASE STUDY: Blending the physical and digital - Sainsbury’s SmartShop with Mobile Pay

CASE STUDY: Blending the physical and digital - Sainsbury’s SmartShop with Mobile Pay

02 May 2019, 10:10 - 10:40

Payments Stage
Language:
English

“Queuing”. That’s what our customer’s told us when we asked “what’s the most frustrating part of your in-store shopping experience?” We set out to solve that problem, and this session will take a closer look at how we approached this with a mixture of physical and digital solutions.

  • Taking a customer problem from a physical journey and applying a digital solution to help solve it
  • Trying to test and learn at pace
  • Getting the business on the Bus
  • What we learnt

Contributors

  • Daniel Hills

    Speaker

    Group Digital Product Manager

    Sainsbury's

    A Digital Product Manager who has been with Sainsbury's for just under 4 years, having previously worked at Visa and First Data. Driven, focused and...

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